Commercial Administrator

Navigo Health and Social Care CIC

The closing date is 09 May 2025

Job summary

Step into a key role as Commercial Administrator, where you'll be instrumental in optimising the delivery of Respect and CAMS-Care UK training programmes. This is more than an administrative position; it's about contributing to the strategic co-ordination and efficiency of our training services. We're looking for a proactive individual who can not only support daily operations but also identify opportunities for process improvement and contribute to the team's overall objectives. Join a collaborative environment where your organisational prowess and initiative will be key to ensuring the smooth delivery of high-quality training programmes.

Main duties of the job

As Commercial Administrator, you will play a vital role in the administration and co-ordination of Respect and CAMS-Care UK training. This role involves managing training logistics, maintaining accurate records, and ensuring effective communication with stakeholders. Beyond the core administrative duties, the post holder will contribute to the refinement of administrative processes, support quality assurance, and generate key reports. The role requires a high level of proficiency in Excel and MS Teams, exceptional organisational capabilities, and a proactive approach to ensuring the seamless execution of training initiatives and the delivery of a high-quality service.

About us

Hello!

We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.

Come and Join us !

Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated.

Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net

Date posted

30 April 2025

Pay scheme

Other

Salary

£26,396 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B9816-471

Job locations

Navigo House, 3-7 Brighowgate

Hybrid of office and working from home

Grimsby

DN32 0QE

Job description

Job responsibilities

1. Training Administration:

Coordinate and schedule CAMS training sessions, workshops, and events, ensuring meticulous planning and attention to detail.

Manage training applications, registrations, and cancellations for both Respect and CAMS, ensuring efficient processing and careful handling of sensitive information.

Prepare and distribute training materials for CAMS, ensuring accuracy and clarity.

Maintain accurate records of training attendance and evaluation data for both Respect and CAMS, utilising relevant systems (e.g., Learning Management Systems / OLM).

Ensure the effective implementation and completion of the Quality Assurance (QA) process for Respect training, and work with the bank administrator to ensure the QA process is followed.

Generate accurate and timely reports and statistics on training activity for both Respect and CAMS, utilising strong Excel skills.

2. General Administrative Support:

Collaborate with the Respect Team Administrator to manage team diaries, trainer schedules, and meetings, ensuring efficient time management.

Raise invoices, purchase orders, and other financial documentation in accordance with finance procedures for CAMS (and Respect when required), ensuring accuracy and adherence to deadlines.

Maintain and update electronic and paper filing systems, ensuring information is easily accessible while adhering to strict confidentiality protocols.

Prepare and distribute correspondence, minutes, and other documents, with a commitment to accuracy and professionalism.

Assist with the development and maintenance of training-related web pages and intranet content for both Respect and CAMS.

Utilise MS Teams for file sharing, communication, and collaborative working.

Cover Respect Team Administrator duties when requested.

Any other reasonable duties in connection with the work of the Team.

3. Communication and Customer Service (Respect & CAMS):

Deal with initial enquiries relating to both Respect and CAMS training, providing timely, accurate, and professional information via phone and email.

Maintain effective communication with trainers, participants, and other stakeholders across both training areas, utilising MS Teams for efficient collaboration.

Provide excellent customer service, ensuring a positive and professional experience for all involved in training activities for both Respect and CAMS.

Deal with sensitive information in a highly confidential manner.

4. Data Management (Respect & CAMS):

Ensure accurate data entry and record-keeping in accordance with GDPR guidelines, utilising strong Excel skills for data analysis and reporting.

Maintain and update spreadsheets related to training activities for both Respect and CAMS, ensuring data integrity and accuracy.

Assist with the collection and analysis of training feedback for both training streams, utilising Excel for data manipulation and presentation.

Prepare quarterly update reports for British Institute of Learning Disabilities (BILD)

Work in collaboration with the Respect Team Administrator to ensure data is consistent.

Adhere to all Standard Operating Procedures (SOPs).

5. Additional Responsibilities:

Any other reasonable duties in connection with the work of the CAMS and Respect teams.

Job description

Job responsibilities

1. Training Administration:

Coordinate and schedule CAMS training sessions, workshops, and events, ensuring meticulous planning and attention to detail.

Manage training applications, registrations, and cancellations for both Respect and CAMS, ensuring efficient processing and careful handling of sensitive information.

Prepare and distribute training materials for CAMS, ensuring accuracy and clarity.

Maintain accurate records of training attendance and evaluation data for both Respect and CAMS, utilising relevant systems (e.g., Learning Management Systems / OLM).

Ensure the effective implementation and completion of the Quality Assurance (QA) process for Respect training, and work with the bank administrator to ensure the QA process is followed.

Generate accurate and timely reports and statistics on training activity for both Respect and CAMS, utilising strong Excel skills.

2. General Administrative Support:

Collaborate with the Respect Team Administrator to manage team diaries, trainer schedules, and meetings, ensuring efficient time management.

Raise invoices, purchase orders, and other financial documentation in accordance with finance procedures for CAMS (and Respect when required), ensuring accuracy and adherence to deadlines.

Maintain and update electronic and paper filing systems, ensuring information is easily accessible while adhering to strict confidentiality protocols.

Prepare and distribute correspondence, minutes, and other documents, with a commitment to accuracy and professionalism.

Assist with the development and maintenance of training-related web pages and intranet content for both Respect and CAMS.

Utilise MS Teams for file sharing, communication, and collaborative working.

Cover Respect Team Administrator duties when requested.

Any other reasonable duties in connection with the work of the Team.

3. Communication and Customer Service (Respect & CAMS):

Deal with initial enquiries relating to both Respect and CAMS training, providing timely, accurate, and professional information via phone and email.

Maintain effective communication with trainers, participants, and other stakeholders across both training areas, utilising MS Teams for efficient collaboration.

Provide excellent customer service, ensuring a positive and professional experience for all involved in training activities for both Respect and CAMS.

Deal with sensitive information in a highly confidential manner.

4. Data Management (Respect & CAMS):

Ensure accurate data entry and record-keeping in accordance with GDPR guidelines, utilising strong Excel skills for data analysis and reporting.

Maintain and update spreadsheets related to training activities for both Respect and CAMS, ensuring data integrity and accuracy.

Assist with the collection and analysis of training feedback for both training streams, utilising Excel for data manipulation and presentation.

Prepare quarterly update reports for British Institute of Learning Disabilities (BILD)

Work in collaboration with the Respect Team Administrator to ensure data is consistent.

Adhere to all Standard Operating Procedures (SOPs).

5. Additional Responsibilities:

Any other reasonable duties in connection with the work of the CAMS and Respect teams.

Person Specification

Qualifications

Essential

GCSE (or equivalent) English and Mathematics at grade C/4 or above.
Minimum RSA or OCR Level 3 typing/word processing or equivalent.

Knowledge

Essential

Knowledge of data protection and confidentiality principles, and the importance of maintaining confidentiality.
Knowledge of effective administration processes (co-ordination, scheduling, record management, reporting etc).

Desirable

Understanding of equality, diversity, and inclusion principles.

Additional Criteria

Essential

Resilience, composure under pressure, and a proactive, solution-oriented approach.
The ability to work effectively both independently and collaboratively.
Ability to prioritise workload and meet deadlines.

Experience

Essential

Proven administrative experience with strong organisational, time management, and prioritisation skills.
Proficiency in Microsoft Excel and MS Teams with a high standard of attention to detail and accuracy.
Strong demonstrable communication and interpersonal skills.

Desirable

Experience in a training/education environment
Experience of using Learning Management Systems (LMS).

Person Specification

Qualifications

Essential

GCSE (or equivalent) English and Mathematics at grade C/4 or above.
Minimum RSA or OCR Level 3 typing/word processing or equivalent.

Knowledge

Essential

Knowledge of data protection and confidentiality principles, and the importance of maintaining confidentiality.
Knowledge of effective administration processes (co-ordination, scheduling, record management, reporting etc).

Desirable

Understanding of equality, diversity, and inclusion principles.

Additional Criteria

Essential

Resilience, composure under pressure, and a proactive, solution-oriented approach.
The ability to work effectively both independently and collaboratively.
Ability to prioritise workload and meet deadlines.

Experience

Essential

Proven administrative experience with strong organisational, time management, and prioritisation skills.
Proficiency in Microsoft Excel and MS Teams with a high standard of attention to detail and accuracy.
Strong demonstrable communication and interpersonal skills.

Desirable

Experience in a training/education environment
Experience of using Learning Management Systems (LMS).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.