Job summary
Child &
Adolescent Mental Health Services (Young Minds Matter), a mental health and
emotional wellbeing service for children & young people in NE Lincolnshire,
provides seamless service with a focus on prevention and early intervention,
building a resilient community in which children and young people can thrive, including
those in vulnerable groups. The service is committed to a framework supporting
a whole system integrated approach, available to all young people in North East
Lincolnshire.
Due
to an expansion in our service, our team are seeking to recruit an experienced
administrator.
Main duties of the job
To provide a
secretarial, administrative and clerical support service to the Child and
Adolescent Mental Health Service (Young Minds Matter) Clinical Team within
Navigo.
The post
holder will be pivotal in ensuring an excellent administrative service is
provided within agreed set time restraints.
About us
Hello!
We
are Navigo. We look after North East Lincolnshire's mental health and
well-being, an award-winning social enterprise that provides mental health
services to the NHS and beyond.
The
whole basis of our work is to deliver services that we would be happy for our
own family to use.
We
offer a range of mental health services, including acute and community
facilities as well as specialist support such as outstanding older adults
inpatient services, rehabilitation and recovery community mental health and an
outstanding specialist eating disorder facility.
Ranked
as one of the top UK companies to work for, we feature in the Best Companies
top 100 large company list.
As
a social enterprise, we do things a little bit differently and have also
developed income-generating commercially viable businesses that provide
training, education and employment opportunities including Grimsby Garden
Centre.
Working
at Navigo is not like working anywhere else. Lots of places say that, but we
really mean it.
We
like to work with forward-thinking people who want to make a difference.
Come
and Join us !
Please
note: Whilst we value all applications, if we believe an application to be AI
generated, we will use a checking tool and may reject any application that has
been automatically generated.
Should
you require any assistance in completing this application due to a disability
or other needs please contact navigo.recruitment@nhs.net
Job description
Job responsibilities
1.To provide
a full, effective and efficient administrative and secretarial support service
to all staff within the Clinical Team co-ordinating adhoc daily administration
tasks to ensure the effective and efficient running of the service.
2.May assist
in audio/copy type and format correspondence following clinical appointments
and visits ensuring timescales are met and information is saved accurately on
the electronic system.
3.Work
closely with the Administration Lead in assisting with administrative work
relating to referrals and discharges meeting set timescales as required by area
of service.
4.To support
format of all reports, letters, assessments, reviews, care plans, discharges
etc as pertinent to the work of the Team within set timescales ensuring
clinical coding as appropriate and accurate saving to the electronic system.
5.Assist in
cover of aspects of the role of the Administration Lead as and when
requested/required.
6.To work
within set processes and guidelines to maintain efficient, accurate and
confidential record systems.
7.To deal
with telephone enquiries from parents/carers and children and young people
using empathy, understanding, initiative, tact and tenacity where appropriate
ensuring accurate information is forwarded appropriately in order for
appropriate care and follow up to be facilitated.
8.To liaise
with a range of internal and external personnel on a daily basis including
Clinical Professionals, children/young people and their Families/Carers, GP
practices, Consultants, Hospital departments and Health and Local Authority
staff.
Job description
Job responsibilities
1.To provide
a full, effective and efficient administrative and secretarial support service
to all staff within the Clinical Team co-ordinating adhoc daily administration
tasks to ensure the effective and efficient running of the service.
2.May assist
in audio/copy type and format correspondence following clinical appointments
and visits ensuring timescales are met and information is saved accurately on
the electronic system.
3.Work
closely with the Administration Lead in assisting with administrative work
relating to referrals and discharges meeting set timescales as required by area
of service.
4.To support
format of all reports, letters, assessments, reviews, care plans, discharges
etc as pertinent to the work of the Team within set timescales ensuring
clinical coding as appropriate and accurate saving to the electronic system.
5.Assist in
cover of aspects of the role of the Administration Lead as and when
requested/required.
6.To work
within set processes and guidelines to maintain efficient, accurate and
confidential record systems.
7.To deal
with telephone enquiries from parents/carers and children and young people
using empathy, understanding, initiative, tact and tenacity where appropriate
ensuring accurate information is forwarded appropriately in order for
appropriate care and follow up to be facilitated.
8.To liaise
with a range of internal and external personnel on a daily basis including
Clinical Professionals, children/young people and their Families/Carers, GP
practices, Consultants, Hospital departments and Health and Local Authority
staff.
Person Specification
Additional Criteria
Essential
- Ability to communicate at all levels
- Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals
- Diary management skills
Desirable
- Ability to deal with stressful situations and clients
Knowledge
Essential
- Understands the need for confidentiality
- Understanding of client group
Desirable
- Knowledge of mental health services
- Knowledge of hospital administration systems
- Previous customer service role
Experience
Essential
- Team Working
- Maintaining databases and spreadsheets
Desirable
- Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures
- Experience/willingness to undertake training in use of electronic systems
- Experience of working in a team
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR Grade 3 Typing/Word Processing standard
Knowledge & Understanding
Essential
- Understands the need for confidentiality
- Understanding of client group
Desirable
- Knowledge of mental health services
- Working knowledge of CPA
- Knowledge of hospital administration systems
- Previous customer service role
Person Specification
Additional Criteria
Essential
- Ability to communicate at all levels
- Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals
- Diary management skills
Desirable
- Ability to deal with stressful situations and clients
Knowledge
Essential
- Understands the need for confidentiality
- Understanding of client group
Desirable
- Knowledge of mental health services
- Knowledge of hospital administration systems
- Previous customer service role
Experience
Essential
- Team Working
- Maintaining databases and spreadsheets
Desirable
- Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures
- Experience/willingness to undertake training in use of electronic systems
- Experience of working in a team
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR Grade 3 Typing/Word Processing standard
Knowledge & Understanding
Essential
- Understands the need for confidentiality
- Understanding of client group
Desirable
- Knowledge of mental health services
- Working knowledge of CPA
- Knowledge of hospital administration systems
- Previous customer service role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
