Job summary
We have an exciting
development opportunity to join the Tukes One Front Door Team as Tukes Social
Support Officer .
We are looking for a motivated
and enthusiastic individual to join our team and contribute to the innovative
work taking place in One Front Door.
You will be working in a
motivated, supportive environment, helping people experiencing low mood and/or
anxiety with practical social inclusion and employment related matters.
If you have the
skills and experience in supporting and empowering individuals to achieve their
goals and aspirations, come along and join us at One Front Door where you will
make a difference!
Main duties of the job
The role of
the Tukes Social Support Officer will play an integral in Navigos One Front
Door service provided by TUKES by using your skills experience of mental health
services to provide emotional and listening support to people with Mental
Health problems.
The Social
care support worker, through Tukes One front door Model, will champion
Navigos vision of providing support for those struggling with social stresses,
which as a result may lead to a misplaced mental health diagnosis. This
includes working alongside the dedicated Tukes Social Care Navigator and Carers
Assessment Officer.
Your
duties will include supporting individuals with poor and enduring mental
health, providing them with meaningful occupation of time within Tukes service
teams on our Acute sites and Grimsby Garden Centre encompassing health and
wellbeing, inspiration, and self care to assist individuals move towards their
ultimate goals and aspirations.
About us
Hello!
We are Navigo. We look after North East Lincolnshire's
mental health and well-being. We are an award-winning social enterprise that
provides mental health services to the NHS and beyond.
The whole basis of our work is
to deliver services that we would be happy for our own family to use.
We offer a range of mental
health services, including acute and community facilities as well as specialist
support such as outstanding older adults inpatient services, rehabilitation
and recovery community mental health and an outstanding specialist eating
disorder facility.
Ranked as one of the top UK
companies to work for, we featured in the Best Companies top 100 large company
list and were named sixth best health and social care company 2023.
As a social enterprise, we do
things a little bit differently and have also developed income-generating commercially
viable businesses that provide training, education and employment opportunities
including Grimsby Garden Centre and two cafes.
Working at Navigo is not like
working anywhere else. Lots of places say that, but we really mean it.
We like to work with
forward-thinking people who want to make a difference.
Come join us!
Job description
Job responsibilities
Daily assessment of any new
referrals for Tukes support services
Completing 4 weekly reviews
either face to face or telephone
Accurate input into
spreadsheets and S1 to ensure information around member numbers are current and
relevant
Ensure response to calls are
recorded and responded to within the given time scales
Liaise with internal teams to
promote Meaningful Use of Occupational Time as part of service users care/
development pathway
Ability and flexibility to
work in various environments and sites both indoors and outdoors.
Liaising with Leads within
the service teams, Green and Blue prescribing team at Grimsby Garden centre,
Tukes Navigator Support team including Peer mentors regarding individual cases
once pathways are identified.
Attending internal and
external meetings and webinars as a representative of the Tukes Team where
required
Reporting outcome measures as
evidence to assist in the development of the service needs.
Signpost support on
Safeguarding if need identified.
Ensure you meet
organisational training requirements.
Play an active role in member
engagement within the services to ensure aspirations and wellbeing measures are
met.
Promote One Front Door Hub
activities to TUKES members
Promote internal Group and
Activities
Promote Tukes Community
membership Support adults who attend Tukes services for meaningful occupation
of time
Promote and increase
awareness of available social activities and events, and actively promote the
service availability.
Providing information on how
members can access local mental health services including crisis.
Co-produce, monitor and
review recovery with the guidance of the Social prescribing navigator within
and between services to ensure service users needs are met.
Promoting relationships with
partners for Blue social prescribing e.g., Water Walking, Stand up Paddle
boarding (SUP), Open water Swimming, Lakeside/river walks, Marshland trails,
River cleaning.
Promoting relationships with
partners for Green social prescribing and continuing the progress of existing
ones e.g., Horticultural experiences at Grimsby Garden Centre, Walking with
WHiSE and Forest foraging.
Encouraging Beneficiaries who
will come from a range of groups who often experience mental health challenge,
poor physical health, or social isolation, including but not limited to:
oUnemployed
oOlder people (including those
with dementias)
oYoung people 16+
oBAME community
oAutism Awareness
oLBTG+ Community
oThose with addictions
Job description
Job responsibilities
Daily assessment of any new
referrals for Tukes support services
Completing 4 weekly reviews
either face to face or telephone
Accurate input into
spreadsheets and S1 to ensure information around member numbers are current and
relevant
Ensure response to calls are
recorded and responded to within the given time scales
Liaise with internal teams to
promote Meaningful Use of Occupational Time as part of service users care/
development pathway
Ability and flexibility to
work in various environments and sites both indoors and outdoors.
Liaising with Leads within
the service teams, Green and Blue prescribing team at Grimsby Garden centre,
Tukes Navigator Support team including Peer mentors regarding individual cases
once pathways are identified.
Attending internal and
external meetings and webinars as a representative of the Tukes Team where
required
Reporting outcome measures as
evidence to assist in the development of the service needs.
Signpost support on
Safeguarding if need identified.
Ensure you meet
organisational training requirements.
Play an active role in member
engagement within the services to ensure aspirations and wellbeing measures are
met.
Promote One Front Door Hub
activities to TUKES members
Promote internal Group and
Activities
Promote Tukes Community
membership Support adults who attend Tukes services for meaningful occupation
of time
Promote and increase
awareness of available social activities and events, and actively promote the
service availability.
Providing information on how
members can access local mental health services including crisis.
Co-produce, monitor and
review recovery with the guidance of the Social prescribing navigator within
and between services to ensure service users needs are met.
Promoting relationships with
partners for Blue social prescribing e.g., Water Walking, Stand up Paddle
boarding (SUP), Open water Swimming, Lakeside/river walks, Marshland trails,
River cleaning.
Promoting relationships with
partners for Green social prescribing and continuing the progress of existing
ones e.g., Horticultural experiences at Grimsby Garden Centre, Walking with
WHiSE and Forest foraging.
Encouraging Beneficiaries who
will come from a range of groups who often experience mental health challenge,
poor physical health, or social isolation, including but not limited to:
oUnemployed
oOlder people (including those
with dementias)
oYoung people 16+
oBAME community
oAutism Awareness
oLBTG+ Community
oThose with addictions
Person Specification
Additional Criteria
Essential
- Able to integrate training into practice
- Ability to work within a team and foster good working relationships
- Regard for others and respect for individual rights of autonomy and confidentiality
Experience
Essential
- Experience of working to deadlines
- Experience of working within Social Stress environment
- Experienced in maintaining professional boundaries, even in challenging situations
- Must have evidence of a flexible approach to work and a positive attitude to change management
Desirable
- Experience of using outcome measures to inform board and directors
- Experience of communication and customer service and working with the general public
- Experience in talking to employers and external agencies
Qualifications
Essential
- Good numeracy and literacy skills
- Capability with Microsoft Office products and in particular Excel
- Full Driving Licence (applicants must be aged over 21 years to be covered by the organisations insurance
Desirable
- QCF / NVQ level 3 in Health & Social Care
- Mental Health qualifications or knowledge
Knowledge
Essential
- It is imperative the post holder is able to accurately maintain records to provide stats when required
- Evidence that you can develop relationships with clients and practice in a non-discriminatory manner, respecting the beliefs and cultural practices of individuals and groups.
Desirable
- Mental Health qualifications or knowledge
- Experience of providing interventions on both in a 1:1 and group format
Person Specification
Additional Criteria
Essential
- Able to integrate training into practice
- Ability to work within a team and foster good working relationships
- Regard for others and respect for individual rights of autonomy and confidentiality
Experience
Essential
- Experience of working to deadlines
- Experience of working within Social Stress environment
- Experienced in maintaining professional boundaries, even in challenging situations
- Must have evidence of a flexible approach to work and a positive attitude to change management
Desirable
- Experience of using outcome measures to inform board and directors
- Experience of communication and customer service and working with the general public
- Experience in talking to employers and external agencies
Qualifications
Essential
- Good numeracy and literacy skills
- Capability with Microsoft Office products and in particular Excel
- Full Driving Licence (applicants must be aged over 21 years to be covered by the organisations insurance
Desirable
- QCF / NVQ level 3 in Health & Social Care
- Mental Health qualifications or knowledge
Knowledge
Essential
- It is imperative the post holder is able to accurately maintain records to provide stats when required
- Evidence that you can develop relationships with clients and practice in a non-discriminatory manner, respecting the beliefs and cultural practices of individuals and groups.
Desirable
- Mental Health qualifications or knowledge
- Experience of providing interventions on both in a 1:1 and group format
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
