Administrative Assistant

Job summary

Please note that Care Plus Group are not currently registered to sponsor applicants from outside of the EU and EEA.

Palliative and End of Life Care Services provide levels of support to patients and families who require various degrees of care. This includes, Palliative Nurses, End of Life care at home, Family Support, Bereavement Support, Welfare and Benefits along with Wellbeing support from our Cancer survivorship team. Our services provide, one to one support as well as advisor capacity to other professionals. The service works through a central point of referral, working in conjunction with the Community Nursing Teams, Hospitals and GP Surgeries.

Main duties of the job

Job title: Administrative Assistant

Department: Palliative & End of Life Services

Base: St Andrews Hospice, Grimsby

Hours: 37.5 hours per week, permanent

Salary: Range 3 point 12 £24,968 Per Annum (Fixed Point)

This role requires a professional who is exceptionally organised, detail oriented and capable of maintaining a calm, compassionate presence in a fast-paced healthcare environment. You will act as an effective communicator capable of patience and empathy with being a first point of contact for patients, families and other healthcare professionals.

The post holder will provide comprehensive administrative support for all the palliative teams based at St Andrews Hospice under the Care Plus Group organisation. Diplomacy and confidentiality are always required along with a kind and caring nature, ensuring that administrative processes remain seamless so that clinical teams and families can focus entirely on patient care.

The post holder will take referrals either electronically or by phone from patients, families and professionals to direct them to the necessary support that is needed. Working in a friendly and supportive team, this role is extremely rewarding.

Experience Necessary:

• Minimum of 6 months administration/reception experience.
• Experience of data input, spread sheets
• Competent in use of Microsoft applications and willingness to utilise digital tools.
• Experience of working in a care environment desirable but not essential

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Employer details

Employer name

Care Plus Group

Address

St. Andrews Hospice

Peaks Lane

Grimsby

DN32 9RP

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

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Employer details

Employer name

Care Plus Group

Address

St. Andrews Hospice

Peaks Lane

Grimsby

DN32 9RP

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

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