Job summary
The Quality, Regulation and Improvement Team deliver a crucial HQ function for the organisation. The Team is responsible for ensuring that Care Plus Group has in place efficient and effective Governance arrangements that provide assurance to the Care Plus Group Board and wider stakeholders. The team work with leadership, managers and staff across the organisation to ensure adherence to a robust quality management framework in line with ISO 9001 Quality Management, PSIRF, incorporating several quality improvement measures including:
- Incident, accident, complaints, non-conformance management including the management of Serious Incidents and compliments
- Audit Programme: clinical/non-clinical and ISO 9001 process approach reviews and audit
- Compliance with Regulatory Bodies i.e. Care Quality Commission (CQC)
- Management of staff, volunteer, student, customer and service user feedback
- Management of alerts, including CAS, NICE Guidance etc.
- Continuous service improvement and development
- Reporting: quality accounts, trend analysis, audit, feedback etc.
- Project and programme management
- Utilisation of Canva Infographics, InPhase Oversight and SystmOne
Please note that Care Plus Group is not currently registered to sponsor applicants from outside the EU and EEA.
Main duties of the job
Quality Assurance Assistant
30 hrs a week
Permanent
Range 4 £26,416 - £28,182 pro rata per annum - you will be appointed on a fixed point within the range.
Working as part of a dynamic team to support the delivery of CPGs governance and quality assurance agenda, you will work with the Quality Assurance Officer and Quality, Regulation & Improvement Manager providing assistance with all aspects of regulation, alerts and support the incident process for the organisation. Supporting the organisation meeting its requirements for CQC regulation by the full management of notification processes and submission, ensuring that compliance is maintained at all times. You will co-ordinate NICE Guidance compliance, CAS and Field Notice Alerts and provide ongoing monitoring through the Quality Improvement (QI) system modules and escalate to the Quality Assurance Officer/Manager where necessary.
You will also monitor and track all actions especially overdue actions with service leads/Heads of Service.
It is essential you have:
- Proven experience in maintaining and manipulating information systems includingdatabases and excel spreadsheets
- Educated to HNC/HND, foundation degree level or equivalent experience
- Level 3 IT qualification or equivalent experience
- The ability to accurately manipulate data/data management and compile various reports
- The ability to handle a demanding workload and meet tight deadlines.
For an informal discussion please contact Megan Johnson on01472 266966
About us
Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.
We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.
We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.
We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.
Details
Date posted
28 October 2025
Pay scheme
Other
Salary
£26,416 to £28,182 a year you will be appointed on a fixed salary point within the range
Contract
Permanent
Working pattern
Part-time
Reference number
B9814-25-256
Job locations
Westgate Park
Charlton Street
Grimsby
DN31 1SQ
Employer details
Employer name
Care Plus Group
Address
Westgate Park
Charlton Street
Grimsby
DN31 1SQ
Employer's website
https://www.careplusgroup.org/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
