Job summary
The Urgent Care Team is a 24/7 service providing a first point of
contact and comprehensive triage service, telephone and clinical assessment to
patients and/or their carers/relatives resulting in a safe and appropriate
clinical decision and plan of care.
The Urgent Care Team is responsible
for health and social care triage including supporting aversion of hospital
admission or early hospital discharge through assessment and treatment of
individuals in crisis, assessing complex and specialist needs in order to
develop, implement and evaluate programmes of care. Supporting individuals to remain in community
settings, in their own home, residential home or nursing home for a short
period of time.
If you are interested in joining us, you are compassionate,
motivated and work well with others, then we would welcome your application.
Please note that Care Plus Group are not
currently registered to sponsor applicants from outside the EU and EEA.
Main duties of the job
Job title: Urgent Care Assistant
Department: Urgent Care Team
Base: Westgate Park, Charlton Street, Grimsby, DN31 1SQ
Hours: 1 x 30 hours per week
Permanent
Salary Range 3
£24,968 pro rata per annum, fixed salary point
The
Urgent Care Assistant provides a short term crisis intervention service to
individuals within their own home environment that could include personal care
and any support that has been identified through the assessment process.
You will work in partnership with nurses, physiotherapists, occupational therapists or care managers across the Intermediate Tier Service and undertake delegated duties after appropriate instruction in conjunction with a detailed support/outcome plan.
You will need to be able to work well as
a team as well as using your own initiative and you will need to have good
communication and customer care skills.
It is essential that you have 2
years experience of working in a health and social care setting and have
knowledge of the principles of enablement and self-care principles.
About us
Care Plus Group is an employee owned Social Enterprise, established
in 2011 to deliver NHS community health and social care services and employ
over 800 people. A key feature of our organisation is the positive culture we
have developed which is based on valuing, trusting, engagement, and involvement
of our staff. We consistently deliver high quality innovative services across NE
Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback.
Our services have received national recognition/commendations and Awards
including winning a national HSJ award in November 2021. We hold the
highest possible standard of ISO accreditation and are committed to reducing
our carbon footprint. We offer excellent terms and conditions including
optional membership to a contributory pension scheme, Independent Provider
closed access to the NHS pension scheme, lease cars, a full induction programme
and an extensive range of CPD/development opportunities. We recognise
continuous service from partner Health and Care organisations for the purposes
of annual leave entitlement. We are a supportive employer and operate in a way
which supports family friendly and flexible working. CPG is an equal opportunities employer,
committed to safeguarding the welfare of vulnerable adults and expect the same
commitment from all staff and volunteers. As a Disability Confident employer,
we will interview all disabled candidates who meet the essential criteria.
Job description
Job responsibilities
The job description
is attached as a separate document with the person spec - please refer to it for
more information
Job description
Job responsibilities
The job description
is attached as a separate document with the person spec - please refer to it for
more information
Person Specification
Knowledge & Skills
Essential
- Ability to maintain accurate and legible records
- Team worker and able to use own initiative
- Effective communication skills
- Ability to receive complex and varied information and to determine the correct course of action
- Appreciation of the needs of the Service User group and the role of line management
- Ability to maintain confidentiality
- Be able to demonstrate tact and diplomacy particularly when faced with difficult situations.
- Is able to assist Service Users with social, personal and physical care needs
- Ability to demonstrate commitment to Care Plus Group core values
- Ability to carry out tasks which involve kneeling, moving and handling
Desirable
- Use of Outcomes Tools
- Use of SystmOne
- Understanding of CQC requirements
- Able to demonstrate own skillset to others
- Awareness of health issues/interventions affecting adults e.g. pressure damage, stoma care, diabetes awareness, eyes and ear care
- Awareness of community service provision
- Understanding and application of moving and handling principles
- Awareness of issues regarding safeguarding of adults
Experience
Essential
- Minimum of 2 years' experience in working with adults in a similar setting
- Effective IT skills including use of M365 applications, including but not limited to Excel, PowerPoint, Outlook, Teams and Word
Desirable
- Experience of working with the client group.
- Administration of medication certificate
- Palliative Care
- Experience of Working in a Healthcare setting
Qualifications
Essential
- NVQ/QCF level 3 in Health and Social Care or completion on appointment
- Current driving licence
- Literacy and numeracy level 2 qualification
Desirable
- Moving and Handling Certificate or willingness to undertake and complete
Other
Essential
- Weekends/Bank Holiday working will be part of an agreed rota pattern; however, staff are expected to be flexible to meet the needs of the service.
- Ability to transport self and equipment around the North East Lincolnshire area and within specified timescales
Person Specification
Knowledge & Skills
Essential
- Ability to maintain accurate and legible records
- Team worker and able to use own initiative
- Effective communication skills
- Ability to receive complex and varied information and to determine the correct course of action
- Appreciation of the needs of the Service User group and the role of line management
- Ability to maintain confidentiality
- Be able to demonstrate tact and diplomacy particularly when faced with difficult situations.
- Is able to assist Service Users with social, personal and physical care needs
- Ability to demonstrate commitment to Care Plus Group core values
- Ability to carry out tasks which involve kneeling, moving and handling
Desirable
- Use of Outcomes Tools
- Use of SystmOne
- Understanding of CQC requirements
- Able to demonstrate own skillset to others
- Awareness of health issues/interventions affecting adults e.g. pressure damage, stoma care, diabetes awareness, eyes and ear care
- Awareness of community service provision
- Understanding and application of moving and handling principles
- Awareness of issues regarding safeguarding of adults
Experience
Essential
- Minimum of 2 years' experience in working with adults in a similar setting
- Effective IT skills including use of M365 applications, including but not limited to Excel, PowerPoint, Outlook, Teams and Word
Desirable
- Experience of working with the client group.
- Administration of medication certificate
- Palliative Care
- Experience of Working in a Healthcare setting
Qualifications
Essential
- NVQ/QCF level 3 in Health and Social Care or completion on appointment
- Current driving licence
- Literacy and numeracy level 2 qualification
Desirable
- Moving and Handling Certificate or willingness to undertake and complete
Other
Essential
- Weekends/Bank Holiday working will be part of an agreed rota pattern; however, staff are expected to be flexible to meet the needs of the service.
- Ability to transport self and equipment around the North East Lincolnshire area and within specified timescales
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
