Care Plus Group

Administrative Assistant

The closing date is 19 August 2025

Job summary

Care Plus Employability Services deliver two strands under one service - Employability and Supported Employment.

Employability support the worklessness agenda of North East Lincolnshire, delivering a holistic approach to supporting unemployed people on a pathway to sustainable employment. They deliver various employability initiatives including voluntary work-based learning, pre apprenticeships, apprenticeships, internships and intermediate labour market opportunities. They aim to empower local people to become socially included within their communities, whilst also breaking down barriers to employment.

Supported Employment is a work-based employment team that provides a flexible service based on individual needs. Supported Employment supports people with learning and physical disabilities to access employment in both paid and voluntary work by partnership working with other organisations and employers within the public, private and third sector.

Main duties of the job

Job Title: Administrative Assistant

Department: Employability Services

Location: Val Waterhouse Centre

20 hours per week (permanent)

Salary Range 3 Point 12 £24,100 pro rata per annum- fixed salary point, pay award pending

The post holder is to provide a comprehensive range of administrative services to support the effective running of the service, including providing a professional response to enquiries, straightforward complaints and communications from callers, patients and volunteers, taking and transcribing complex minutes, and processing and distributing incoming and outgoing mail (including electronic). You will also use Microsoft packages (Word, Excel, PowerPoint, and Outlook) to produce a range of documents including letters, reports and presentations as directed and provide planning and organisational support for the service e.g. staff rota, service user appointments and effective diary management.

For further information and an informal discussion please contact Michelle Lister on telephone number 07485 935518 or alternatively via E mail: michelle.lister2@nhs.net.

Interview Date: Tuesday 26th August 2025

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Details

Date posted

12 August 2025

Pay scheme

Other

Salary

£24,100 a year pro rata per annum, pay award pending

Contract

Permanent

Working pattern

Part-time

Reference number

B9814-25-206

Job locations

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH


Job description

Job responsibilities

The Job Description and Person Specification is attached so please refer to this for further details.

Job description

Job responsibilities

The Job Description and Person Specification is attached so please refer to this for further details.

Person Specification

Skills and Knowledge

Essential

  • Ability to effectively manage own workload
  • Accurate data input and word processing
  • Accurate minute taking
  • Effective interpersonal and communication skills, both face to face and over the phone.
  • Ability to liaise effectively with people at all levels
  • Effective customer care skills
  • Ability to maintain confidentiality
  • Effective communication skills, both face to face and over the phone.
  • Ability to demonstrate empathy and sensitivity when dealing with clients/patients.
  • Ability to demonstrate commitment to Care Plus Group core values

Experience

Essential

  • Minimum of 6 months administration/reception experience.
  • Experience of data input, spread sheets/statistics.
  • Competent in Microsoft office including Word, Outlook & Excel
  • Stock control
  • Diary management
  • Servicing meetings

Desirable

  • SystemOne
  • Experience of working with people with varying levels of communication skills/abilities
  • Experience of working in a care environment
  • Supervisory experience

Qualifications

Essential

  • Level 3 or equivalent qualification in computer applications
  • Level 2 NVQ Business Administration

Desirable

  • Business Administration level 3

Other

Essential

  • Ability to work flexibly with regard to working hours/arrangements
Person Specification

Skills and Knowledge

Essential

  • Ability to effectively manage own workload
  • Accurate data input and word processing
  • Accurate minute taking
  • Effective interpersonal and communication skills, both face to face and over the phone.
  • Ability to liaise effectively with people at all levels
  • Effective customer care skills
  • Ability to maintain confidentiality
  • Effective communication skills, both face to face and over the phone.
  • Ability to demonstrate empathy and sensitivity when dealing with clients/patients.
  • Ability to demonstrate commitment to Care Plus Group core values

Experience

Essential

  • Minimum of 6 months administration/reception experience.
  • Experience of data input, spread sheets/statistics.
  • Competent in Microsoft office including Word, Outlook & Excel
  • Stock control
  • Diary management
  • Servicing meetings

Desirable

  • SystemOne
  • Experience of working with people with varying levels of communication skills/abilities
  • Experience of working in a care environment
  • Supervisory experience

Qualifications

Essential

  • Level 3 or equivalent qualification in computer applications
  • Level 2 NVQ Business Administration

Desirable

  • Business Administration level 3

Other

Essential

  • Ability to work flexibly with regard to working hours/arrangements

Employer details

Employer name

Care Plus Group

Address

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH


Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)


Employer details

Employer name

Care Plus Group

Address

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH


Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Employability Services Deputy Manager

Michelle Lister

michelle.lister2@nhs.net

07485935518

Details

Date posted

12 August 2025

Pay scheme

Other

Salary

£24,100 a year pro rata per annum, pay award pending

Contract

Permanent

Working pattern

Part-time

Reference number

B9814-25-206

Job locations

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH


Supporting documents

Privacy notice

Care Plus Group's privacy notice (opens in a new tab)