Job summary
The co-ordinator will work
predominantly in the Urgent and Emergency Care arenas within the Hospital,
alongside the multi-disciplinary teams within those environments. The
Co-ordinator will be part of the Hospital Discharge Team which support discharge
and patient flow, focusing on the needs of the frail person.
Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.
Main duties of the job
Frailty Information Care Co-ordinator
Department: Hospital Discharge Team
Based at: Diana Princess of Wales
hospital, Grimsby.
Hours: 37.5 hrs Fixed term for 12 months
Predominantly
Monday to Friday but able to flexible to meet the demands of the role
Range 4 £25,498 - £27,202 Per Annum. You will appointed on a fixed salary point within the range.
This is a new and exciting role based
at Diana Princess of Wales hospital.
The co-ordinator will work
between multiple organisations involved in the health, social and holistic care
of patients who are recognised as frail, extracting and coordinating
information for frail patients on attendance, to help inform clinical decision
making and care planning for frail individuals, including redirection back to
the community.
The information gained from the patient, family, carers,
electronic patient information records will help to identify and inform the
right care by the right person at the right time to ensure best outcomes for
the individual.
The Co-ordinator will be a strong team
member, demonstrating ability to work with a wide variety of people at
different levels of seniority and from different professional disciplines as
well as working independently. Attention
to detail, digital literacy and communication skills are vital in this role.
This is an opportunity to be involved in influencing and
developing healthcare frailty pathways.
About us
Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint. We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.
Job description
Job responsibilities
The job description is attached as a separate document with the person specification - please refer to it for more information.
Job description
Job responsibilities
The job description is attached as a separate document with the person specification - please refer to it for more information.
Person Specification
Qualifications
Essential
- Foundation Degree or Higher Education Certificate (level 4) in Integrated Care or other appropriate topic
- OR
- Level 3 in health or social care, plus 2 years experience in this field and with willingness to work towards level 4 on appointment
- Literacy and numeracy level 2 qualification
Other
Essential
- Ability to rearrange and prioritise workload to meet the needs of the service
- Willing to undertake appropriate professional development
- Ability to demonstrate commitment to CPG core values
- Flexible working that may include occasional weekends to meet the needs of the service
Skills and Knowledge
Essential
- Ability to effectively manage own workload
- Effective interpersonal and communication skills, both face to face and over the phone
- Ability to liaise effectively with people at all levels
- Effective customer care skills
- Excellent communication skills
- Ability to maintain confidentiality
- Ability to demonstrate empathy and sensitivity when dealing with clients/patients.
- Accurate keyboard/IT skills including use of Microsoft office packages and electronic clinical systems
- Ability to work to work accurately and to deadlines
- Ability to contribute to planning , co-ordination and monitoring of services
Experience
Essential
- Experience of using computerised systems
- Previous experience of working in a health and/or social care environment
- Ability to maintain accurate and legible records
- Experience of working in a Multi-disciplinary environment
- Ability to overcome barriers to communication such as second language, behavioural difficulties, and cognitive deficits
- Effective communication skills both verbal and written
- Ability to receive complex and varied information and to determine the correct course of action
- Be able to demonstrate tact and diplomacy particularly when faced with difficult situations.
- Must demonstrate an understanding of confidentiality
Desirable
- Knowledge of SystemOne
- Experience of working with people with varying levels of communication skills/abilities
- Evidence of continual professional and personal development
- Experience of working in partnership conjunction with senior staff, in establishing formal and informal links with appropriate staff, statutory, voluntary and community bodies in accordance with agreed policy
Person Specification
Qualifications
Essential
- Foundation Degree or Higher Education Certificate (level 4) in Integrated Care or other appropriate topic
- OR
- Level 3 in health or social care, plus 2 years experience in this field and with willingness to work towards level 4 on appointment
- Literacy and numeracy level 2 qualification
Other
Essential
- Ability to rearrange and prioritise workload to meet the needs of the service
- Willing to undertake appropriate professional development
- Ability to demonstrate commitment to CPG core values
- Flexible working that may include occasional weekends to meet the needs of the service
Skills and Knowledge
Essential
- Ability to effectively manage own workload
- Effective interpersonal and communication skills, both face to face and over the phone
- Ability to liaise effectively with people at all levels
- Effective customer care skills
- Excellent communication skills
- Ability to maintain confidentiality
- Ability to demonstrate empathy and sensitivity when dealing with clients/patients.
- Accurate keyboard/IT skills including use of Microsoft office packages and electronic clinical systems
- Ability to work to work accurately and to deadlines
- Ability to contribute to planning , co-ordination and monitoring of services
Experience
Essential
- Experience of using computerised systems
- Previous experience of working in a health and/or social care environment
- Ability to maintain accurate and legible records
- Experience of working in a Multi-disciplinary environment
- Ability to overcome barriers to communication such as second language, behavioural difficulties, and cognitive deficits
- Effective communication skills both verbal and written
- Ability to receive complex and varied information and to determine the correct course of action
- Be able to demonstrate tact and diplomacy particularly when faced with difficult situations.
- Must demonstrate an understanding of confidentiality
Desirable
- Knowledge of SystemOne
- Experience of working with people with varying levels of communication skills/abilities
- Evidence of continual professional and personal development
- Experience of working in partnership conjunction with senior staff, in establishing formal and informal links with appropriate staff, statutory, voluntary and community bodies in accordance with agreed policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
