Integrated Support Officer

Care Plus Group

The closing date is 15 May 2025

Job summary

The Community Urgent Care Team (CUCT) provides a comprehensive 24/7 health and social care triage service to patients and/or their carers/relatives with the aim of averting the need for hospital admission or early hospital discharge.

Our service includes assessing complex and specialist needs to develop, implement and evaluate the appropriate programmes of care and wherever possible, support individuals to remain in a community setting whether it be their own home, a residential home or nursing home. We often continue to be involved with an individuals programme of care for up to 7 days from the point of referral.

If you are interested in joining us, you are compassionate, motivated and work well with others, then we would welcome your application.

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Job title: Integrated Support Officer

Department: Community Urgent Care Team

Base: Westgate Park, Charlton Street, Grimsby, DN31 1SQ

Hours: 1 x 24 hours per week

Rota pattern: You will be required to work a rota pattern which includes weekends and Bank Holidays

Permanent

Salary Range 3 £24,100 pro rata per annum fixed salary point

The Integrated Support Officer provides a short term crisis intervention service to individuals within their own home environment that could include personal care and any support that has been identified through the assessment process.

You will work in partnership with nurses, physiotherapists, occupational therapists or care managers across the Intermediate Tier Service and undertake delegated duties after appropriate instruction in conjunction with a detailed support/outcome plan.

You will need to be able to work well as a team as well as using your own initiative and you will need to have good communication and customer care skills.

It is essential that you have 2 years experience of working in a health and social care setting and have knowledge of the principles of enablement and self-care principles.

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint. We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Date posted

01 May 2025

Pay scheme

Other

Salary

£24,100 a year pro rata, Range 3 - Fixed salary point

Contract

Permanent

Working pattern

Part-time

Reference number

B9814-25-103

Job locations

CPG Westgate Park

Charlton Street

Grimsby

DN31 1SQ

Job description

Job responsibilities

The job description is attached as a separate document with the person spec - please refer to it for more information

Job description

Job responsibilities

The job description is attached as a separate document with the person spec - please refer to it for more information

Person Specification

Knowledge & Skills

Essential

Ability to maintain accurate and legible records
Team worker and able to use own initiative
Effective communication skills
Ability to receive complex and varied information and to determine the correct course of action
Appreciation of the needs of the Service User group and the role of line management
Ability to maintain confidentiality
Prepared to undertake appropriate training.
Effective keyboard and computer skills
Be able to demonstrate tact and diplomacy particularly when faced with difficult situations.
Can assist Service Users with social, personal and physical care needs
Customer Care skills
Understanding of professional reflection and the importance of appraisals and supervision.
Making decisions without delegation but know when to consults.
Awareness of issues regarding Safeguarding of Adults

Desirable

Use of Outcomes Tools.

Experience

Essential

Minimum of 2 years' experience in working with adults in a similar care setting

Desirable

Experience of working with the client group
Palliative Care

Qualifications

Essential

NVQ level 3 in Health and Social Care or working towards.
Administration of medication certificate or required to complete on recruitment
Standard level of numeracy and literacy

Other

Essential

Ability to demonstrate commitment to CPG core values
To work a 24 hour rota pattern including days, nights, weekends and bank holidays
Ability to transport self and equipment around the North East Lincolnshire area and within specified timescales
Ability to carry out tasks which involve kneeling, moving and handling

Person Specification

Knowledge & Skills

Essential

Ability to maintain accurate and legible records
Team worker and able to use own initiative
Effective communication skills
Ability to receive complex and varied information and to determine the correct course of action
Appreciation of the needs of the Service User group and the role of line management
Ability to maintain confidentiality
Prepared to undertake appropriate training.
Effective keyboard and computer skills
Be able to demonstrate tact and diplomacy particularly when faced with difficult situations.
Can assist Service Users with social, personal and physical care needs
Customer Care skills
Understanding of professional reflection and the importance of appraisals and supervision.
Making decisions without delegation but know when to consults.
Awareness of issues regarding Safeguarding of Adults

Desirable

Use of Outcomes Tools.

Experience

Essential

Minimum of 2 years' experience in working with adults in a similar care setting

Desirable

Experience of working with the client group
Palliative Care

Qualifications

Essential

NVQ level 3 in Health and Social Care or working towards.
Administration of medication certificate or required to complete on recruitment
Standard level of numeracy and literacy

Other

Essential

Ability to demonstrate commitment to CPG core values
To work a 24 hour rota pattern including days, nights, weekends and bank holidays
Ability to transport self and equipment around the North East Lincolnshire area and within specified timescales
Ability to carry out tasks which involve kneeling, moving and handling

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.