Bank Receptionist/Clerical Assistant

Job summary

The Estates and Facilities Team is based in Care Plus Group headquarters and supports the continued ability of the organisation to provide staff, service users, visitors and contractors with safe, secure and quality building facilities. The team also provides an efficient and customer focused reception service at the Val Waterhouse Centre.

Please note that Care Plus Group is not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Job Title: Bank Receptionist/Clerical Assistant

Department: Estates

Base: Val Waterhouse Centre, Kent Street, Grimsby or Westgate Park, Charlton Street, Grimsby

Salary Range 2 fixed salary. Under 21 - £21,841, over 21 - £23,600pro rata per annum

In the absence of the other receptionist you will be required to work additional hours to cover the service.

You will provide an efficient, friendly and customer focused reception service at the Val Waterhouse Centre. Whilst there is the requirement to undertake general administrative duties including dealing with incoming and outgoing post, management of the room booking facility, layout of rooms and facilities the main function of this post will be based on reception dealing directly with visitors and general queries from the public, staff and service users. You will need to be observant and undertake regular security checks of the reception area and deal with and report any security issues as appropriate.

It is essential that you have recent experience of working in a reception / office and of working directly with the public both face to face and on the telephone. You must be able to demonstrate diplomacy and tact and have the ability to deal effectively with conflict and / or distressed visitors. You must be competent in Microsoft office and have effective customer care skills. You must be able to work on your own initiative and have literacy and numeracy level 2 and level 2 or equivalent qualification in computer applications.

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Employer details

Employer name

Care Plus Group

Address

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

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Employer details

Employer name

Care Plus Group

Address

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

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