Job summary
The Urgent Care Team is a 24/7 service; providing a first
point of contact and triage service, including telephone and face to face
clinical assessment of patients and/or their carers/relatives, resulting in
appropriate decision making and plan of care. The Team work closely with other
disciplines including GPs, District Nurses, Mental Health Services, Adult
Social Care, End of Life Care Services, Paramedics and other external
providers.
The Triage Clinicians, as part of the Urgent Care Team, are
a dynamic group of Nurses and Paramedics with a diverse range of experience and
backgrounds, which responds to the unplanned needs of the patients in North
East Lincolnshire.
Please note that Care
Plus Group are not currently registered to sponsor applicants from outside the
EU and EEA.
Main duties of the job
Job title: Senior Urgent Care Triage Clinician
Department: Community Assessment Service
Base: Westgate Park
Hours: 36 per
week
Salary: Range 6 £33,675 - £40,439 pro rata, per annum (New Salary Range 6 £35,527 - £42,663 Including 5.5% Pay Award).
To
provide a high standard of clinical assessment both on the telephone and face
to face to patients within North East Lincolnshire, predominantly but not
exclusively, in the Out of Hours period (evening, weekends and bank holidays).
As a senior clinician you will act as
shift lead and assume supervision of team members whilst on duty, manage rota
and staffing levels, share clinical knowledge and help with the delivery of
training and education. You will work closely with Adult Social Care and Mental
Health Teams within the Single Point of Access in an MDT role.
By utilising agreed protocols and policies in
conjunction with listening, questioning and probing skills you will support in
planning individual patient care. You will complete clinical assessment of
minor ailments through to life threatening emergencies and arrange appropriate
and safe Ambulance and GP attendance, if required.
About us
Care Plus Group is an employee owned Social Enterprise, established
in 2011 to deliver NHS community health and social care services and employ
over 800 people. A key feature of our organisation is the positive culture we
have developed which is based on valuing, trusting, engagement, and involvement
of our staff. We consistently deliver high quality innovative services across NE
Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback.
Our services have received national recognition/commendations and Awards
including winning a national HSJ award in November 2021. We hold the
highest possible standard of ISO accreditation and are committed to reducing
our carbon footprint. We offer excellent terms and conditions including
optional membership to a contributory pension scheme, Independent Provider
closed access to the NHS pension scheme, lease cars, a full induction programme
and an extensive range of CPD/development opportunities. We recognise
continuous service from partner Health and Care organisations for the purposes
of annual leave entitlement. We are a supportive employer and operate in a way
which supports family friendly and flexible working. CPG is an equal opportunities employer,
committed to safeguarding the welfare of vulnerable adults and expect the same
commitment from all staff and volunteers. As a Disability Confident employer,
we will interview all disabled candidates who meet the essential criteria.
Job description
Job responsibilities
The job description is
attached as a separate document with the person specification – please refer to
this for more information.
Job description
Job responsibilities
The job description is
attached as a separate document with the person specification – please refer to
this for more information.
Person Specification
Qualifications
Essential
- 1st Level General Registered nurse (Adult) or HCPC Registered Paramedic with current UK registration
- Evidence of academic study at level 6.
Desirable
Other
Essential
- Ability to work evenings, weekends and bank holidays on a rota basis with a flexible and adaptive approach.
Knowledge and Skills
Essential
- Ability to plan, deliver and evaluate programmes of care,
- Ability to assimilate information quickly and effectively
- Ability to assess both health and social care needs of patients
- Empathetic and sensitive approach
- Communicate sensitively and effectively with a caller who may be emotional or who may have varying levels of communication skills
- Ability to deal effectively with situations which may be hostile or aggressive
- Knowledge of consent framework.
- Knowledge of current local and national clinical guidelines.
- Evidence of Professional Development
- Ability to effectively communicate with individuals/groups regarding difficult or complex matters
- Ability to work effectively as part of a team
- Always demonstrates a professional approach
- Proficient in accurate record keeping.
- Ability to supervise and support of staff.
- Willingness to undertake additional roles and responsibilities to aid the development of the service i.e. clinical audits and training.
- Mentorship Qualification or equivalent
- Knowledge of Safeguarding Legislation and Procedures.
- Ability to work to tight deadlines, displaying patience, tact and diplomacy.
- Ability to show commitment to Care Plus Group core values
- Proficient IT skills
Desirable
- Ability to demonstrate innovative ways to achieve patient centred care
Experience
Essential
- Experience of multi-agency working
- Minimum of 2 years post registration experience.
- Experience in managing workload with limited direct supervision.
- Experience of working in Primary, Community or Urgent Care environment.
Desirable
- Experience of undertaking a Team Leader Role.
Person Specification
Qualifications
Essential
- 1st Level General Registered nurse (Adult) or HCPC Registered Paramedic with current UK registration
- Evidence of academic study at level 6.
Desirable
Other
Essential
- Ability to work evenings, weekends and bank holidays on a rota basis with a flexible and adaptive approach.
Knowledge and Skills
Essential
- Ability to plan, deliver and evaluate programmes of care,
- Ability to assimilate information quickly and effectively
- Ability to assess both health and social care needs of patients
- Empathetic and sensitive approach
- Communicate sensitively and effectively with a caller who may be emotional or who may have varying levels of communication skills
- Ability to deal effectively with situations which may be hostile or aggressive
- Knowledge of consent framework.
- Knowledge of current local and national clinical guidelines.
- Evidence of Professional Development
- Ability to effectively communicate with individuals/groups regarding difficult or complex matters
- Ability to work effectively as part of a team
- Always demonstrates a professional approach
- Proficient in accurate record keeping.
- Ability to supervise and support of staff.
- Willingness to undertake additional roles and responsibilities to aid the development of the service i.e. clinical audits and training.
- Mentorship Qualification or equivalent
- Knowledge of Safeguarding Legislation and Procedures.
- Ability to work to tight deadlines, displaying patience, tact and diplomacy.
- Ability to show commitment to Care Plus Group core values
- Proficient IT skills
Desirable
- Ability to demonstrate innovative ways to achieve patient centred care
Experience
Essential
- Experience of multi-agency working
- Minimum of 2 years post registration experience.
- Experience in managing workload with limited direct supervision.
- Experience of working in Primary, Community or Urgent Care environment.
Desirable
- Experience of undertaking a Team Leader Role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
