Care Plus Group

Bank Clerical Assistant

This job is now closed

Job summary

Care Plus Group Community Continence Service covers Grimsby, Cleethorpes and the surrounding villages within North East Lincolnshire. They deliver a wide range of continence care to people either in their own homes or in other community settings. The post holder will be part of a team responsible for providing the vital support to enable an effective and efficient service delivery.

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Job title: Bank Clerical Assistant

Department: Continence Team

Base: Val Waterhouse Centre

Hours: Bank

Salary: Range 2 £20,702 (Under 21) £22,370 (21 and over)

The post holder will provide a comprehensive administrative support service to the Community Continence team. Key elements of the post are to be the first point of contact for telephone enquiries from service users and professionals, taking messages and forwarding to the appropriate source and also the stock control and ordering of stock for the team. Work will generally be carried out under supervision and will be within well established procedures.

The essential criteria for this post includes the following:

Literacy and numeracy Level 2.

Level 2 or equivalent level of competence in computer applications.

Recent experience of working in an office/reception (within the last year).

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Date posted

16 May 2024

Pay scheme

Other

Salary

£22,370 a year age 21 and over; £20702 under 21, pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

B9814-24-139

Job locations

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH

Job description

Job responsibilities

The job description is attached as a separate document with the person spec - please refer to it for more information

Job description

Job responsibilities

The job description is attached as a separate document with the person spec - please refer to it for more information

Person Specification

Qualifications

Essential

Literacy and numeracy level 2
Level 2 or equivalent qualification in computer applications

Desirable

NVQ Level 2 Business Admin
NVQ Level 2 Customer Care

Other

Essential

Ability to work flexibly with regard to working hours/arrangements and venues
Ability to demonstrate commitment to Care Plus Group core values

Experience

Essential

Recent experience of working in an office/reception (within the last year)
Experience of working with the public (both face to face and on the telephone)
Competent in Microsoft office including Word, Outlook & Excel

Desirable

Experience of working with people with varying levels of communication skills/abilities
Experience of working in a care environment

Knowledge & Skills

Essential

Effective communication and organisational skills
Ability to demonstrate diplomacy and tact
Ability to work as part of a team
Ability to work on own initiative
Effective prioritisation skills
Awareness of confidentiality
Ability to work accurately
Ability to communicate effectively with people at all levels
Effective customer care skills
Ability to take and transcribe accurate notes

Person Specification

Qualifications

Essential

Literacy and numeracy level 2
Level 2 or equivalent qualification in computer applications

Desirable

NVQ Level 2 Business Admin
NVQ Level 2 Customer Care

Other

Essential

Ability to work flexibly with regard to working hours/arrangements and venues
Ability to demonstrate commitment to Care Plus Group core values

Experience

Essential

Recent experience of working in an office/reception (within the last year)
Experience of working with the public (both face to face and on the telephone)
Competent in Microsoft office including Word, Outlook & Excel

Desirable

Experience of working with people with varying levels of communication skills/abilities
Experience of working in a care environment

Knowledge & Skills

Essential

Effective communication and organisational skills
Ability to demonstrate diplomacy and tact
Ability to work as part of a team
Ability to work on own initiative
Effective prioritisation skills
Awareness of confidentiality
Ability to work accurately
Ability to communicate effectively with people at all levels
Effective customer care skills
Ability to take and transcribe accurate notes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care Plus Group

Address

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

Employer details

Employer name

Care Plus Group

Address

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)