Care Plus Group

Passenger Assistant

This job is now closed

Job summary

The aims of the Transport Service are to provide safe, accessible and efficient transport means to vulnerable people in order that they can participate in the services offered by Day Opportunities for vulnerable people throughout North East Lincolnshire and the surrounding area.

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Job title: Passenger Assistant

Department: Transport

Base: Val Waterhouse Centre

17.25 hours per week

Rota pattern: Monday, Wednesday and Friday 7.30am to 10.30am and 2.15pm to 5.00pm (1.15pm to 4pm Friday)

Permanent

Salary Range 2 £20,702 (under 23) - £21,190 (over 23)pro rata per annum you will be appointed on a fixed salary point within the salary range

You will be responsible for providing assistance, supervision and support to service users to and from their homes, to any venue within the area, ensuring all Health and Safety regulations are adhered to.

You will need to reassure confused/distressed clients and you will need to liaise sensitively with families and carers where required, tact and persuasive skills are required.

You must have experience of working with vulnerable adults with a range of needs and be able to support service users.It is essential that you have effective communication and team working skills, ability to build positive inter-personal relationships with a range of people e.g. service users, carers, work colleagues and have the ability tosafely use a range of moving and handling equipment i.e. moving and handling, push/pulling wheelchairs.

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Date posted

06 November 2023

Pay scheme

Other

Salary

£20,702 to £21,190 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

B9814-23-305

Job locations

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH

Job description

Job responsibilities

The job description is attached as a separate document with the person spec - please refer to it for more information

Job description

Job responsibilities

The job description is attached as a separate document with the person spec - please refer to it for more information

Person Specification

Qualifications

Essential

Literacy and numeracy level 2 qualification

Desirable

Moving and Handling Certificate or willingness to undertake and complete
First Aid Certificate or willingness to undertake and complete

Knowledge & Skills

Essential

Ability to work to departmental procedures and where appropriate on own initiative
Ability to keep legible and accurate records
Effective customer care skills
Effective communication skills
Ability to build positive inter-personal relationships with a range of different people e.g. service users, carers, work colleagues
Effective team working
Ability to demonstrate an empathetic approach
Ability to support service users
Ability to deal appropriately with service users who may demonstrate challenging behaviour
Ability to lift and move equipment e.g. wheelchairs
Ability to administer basic First Aid
Understanding of confidentiality and data protection

Desirable

Good geographical knowledge of local area of responsibility
Knowledge of Health and Safety Regulations
Knowledge of vehicle safety checks

Experience

Essential

Experience of working with vulnerable adults with a range of needs

Other

Essential

Ability to work flexibly with regard to working hours/arrangements in order to meet the needs of the service
Ability to safely use a range of moving and handling equipment i.e. moving and handling, push/pulling wheelchairs
Ability to demonstrate commitment to CPG core values

Person Specification

Qualifications

Essential

Literacy and numeracy level 2 qualification

Desirable

Moving and Handling Certificate or willingness to undertake and complete
First Aid Certificate or willingness to undertake and complete

Knowledge & Skills

Essential

Ability to work to departmental procedures and where appropriate on own initiative
Ability to keep legible and accurate records
Effective customer care skills
Effective communication skills
Ability to build positive inter-personal relationships with a range of different people e.g. service users, carers, work colleagues
Effective team working
Ability to demonstrate an empathetic approach
Ability to support service users
Ability to deal appropriately with service users who may demonstrate challenging behaviour
Ability to lift and move equipment e.g. wheelchairs
Ability to administer basic First Aid
Understanding of confidentiality and data protection

Desirable

Good geographical knowledge of local area of responsibility
Knowledge of Health and Safety Regulations
Knowledge of vehicle safety checks

Experience

Essential

Experience of working with vulnerable adults with a range of needs

Other

Essential

Ability to work flexibly with regard to working hours/arrangements in order to meet the needs of the service
Ability to safely use a range of moving and handling equipment i.e. moving and handling, push/pulling wheelchairs
Ability to demonstrate commitment to CPG core values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care Plus Group

Address

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

Employer details

Employer name

Care Plus Group

Address

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)