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Medway Community Healthcare

Wellbeing and therapy healthcare assistant - band 2

The closing date is 12 February 2026

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Job summary

The Wellbeing & Therapy healthcare assistant will work within the new Wellbeing & Therapy Centre; supporting the planning and delivery of a full timetable of holistic, therapeutic and educational groups. The post holder will support the Wellbeing & Therapy Practitioner in delivering holistic palliative wellbeing and therapy.

We are looking for someone with a strong work ethic, the ability to use own initiative and a passion to deliver good care.

Main duties of the job

To assist the Wellbeing & Therapies Practitioner in delivering holistic palliative wellbeing and therapy to patients in the Wellbeing & Therapy Hub.

To provide appropriate support to patients and their carers. The post-holder will work with the Wellbeing Team, including the Wellbeing & Therapies Practitioner and volunteers.

They will perform all duties as identified, supervised by the Therapy Team Lead.

The post-holder will attend to patient's holistic needs as required and will support the delivery of the Wellbeing & Therapies program, ensuring that patient's care and comfort are maintained whilst present in the hub.

About us

So what else?

  • This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.
  • We encourage staff to get involved in exploring new ways of working and service development.
  • We'll provide well established, in-service training, one to one supervision, and appraisals with regular support.
  • You'll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly?In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

  • Informal visits can be arranged on request.
  • We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
  • MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

Details

Date posted

06 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

813-269-0126

Job locations

Wisdom Hospice

High Bank

Rochester

ME1 2NU


Job description

Job responsibilities

Communication and Relationship Skills

With all members of the Hospice multi-disciplinary team assisting the planning, implementing and evaluating patient care. With patients, families and visitors, providing active listening and supportive care in helping to guide them through their illness trajectory.

With other professionals; to provide and receive information, which will require empathy, fact or persuasive skills or where there are barriers to understanding.

Knowledge, training and experience

Appreciation of the principles of Palliative Care.

NVQ Level 2 or equivalent experience

Knowledge of personal/holistic care and related procedures

Experience of working with or caring for people with advanced illness

Good interpersonal skills

Ability to work with emotionally distressed people and unpredictable situations

Ability to use own discretion and initiative in complex situations.

Analytical and judgement skills

To observe and monitor the wellbeing of the patient to contribute to the process of evaluating care.

To maintain appropriate documentation

To escalate any concerns or issues in respect of a patients wellbeing/ condition

Planning and organisational skills

To deliver wellbeing support in line with the patients care plan, organising own day-to-day tasks under supervision, reporting back to the Wellbeing and Therapy Practitioner as required.

To support the Wellbeing & Therapy practitioner in the planning of a range of activities and program in line with the timetable.

To participate in the running of groups as determined by Wellbeing & Therapy Hub timetable.

Physical skills

The job holder will provide therapeutic and personal care duties to patients as required

Responsible for the safe use of equipment and maintaining stock orders within the Wellbeing and Therapy Hub.

To assist the Wellbeing & Therapy Practitioner with on-site security of unit and to contribute to activities that ensures the safety of the physical environment of the Hub for staff, patients and visitors.

Relevant IT skills.

Responsibility for patient care

To provide wellbeing and therapy support to patients and their carers whilst present at the Wellbeing and Therapy Centre

To assist in delivering a specific area of holistic care

Responsibility for policy and service development implementation

To be aware of and provide care in line with the code of Caldicott and Data Protection regarding patient information and be aware and follow local and

relevant organisational policies that ensure safe practice and effective delivery of care.

To attend training provided for clinical staff and assist with advice to new and volunteer staff.

Responsibilities for financial and physical resources

Responsible for the safe use of equipment.

Maintaining stock orders under the direction of the Wellbeing & Therapy Practitioner

To be aware of cost implications of stock usage

Responsibilities for human resources (HR)

To adhere to MCH policies

To attend ad hoc reflections provided for MCH staff.

Responsibilities for information resources

To maintain patient confidentiality

To adhere to CALDICOTT Data Protection

Responsibilities for research and development (R&D)

To assist in audits and changes in service department as necessary

Freedom to act

Work within environment under guidance and supervision of senior staff

Job description

Job responsibilities

Communication and Relationship Skills

With all members of the Hospice multi-disciplinary team assisting the planning, implementing and evaluating patient care. With patients, families and visitors, providing active listening and supportive care in helping to guide them through their illness trajectory.

With other professionals; to provide and receive information, which will require empathy, fact or persuasive skills or where there are barriers to understanding.

Knowledge, training and experience

Appreciation of the principles of Palliative Care.

NVQ Level 2 or equivalent experience

Knowledge of personal/holistic care and related procedures

Experience of working with or caring for people with advanced illness

Good interpersonal skills

Ability to work with emotionally distressed people and unpredictable situations

Ability to use own discretion and initiative in complex situations.

Analytical and judgement skills

To observe and monitor the wellbeing of the patient to contribute to the process of evaluating care.

To maintain appropriate documentation

To escalate any concerns or issues in respect of a patients wellbeing/ condition

Planning and organisational skills

To deliver wellbeing support in line with the patients care plan, organising own day-to-day tasks under supervision, reporting back to the Wellbeing and Therapy Practitioner as required.

To support the Wellbeing & Therapy practitioner in the planning of a range of activities and program in line with the timetable.

To participate in the running of groups as determined by Wellbeing & Therapy Hub timetable.

Physical skills

The job holder will provide therapeutic and personal care duties to patients as required

Responsible for the safe use of equipment and maintaining stock orders within the Wellbeing and Therapy Hub.

To assist the Wellbeing & Therapy Practitioner with on-site security of unit and to contribute to activities that ensures the safety of the physical environment of the Hub for staff, patients and visitors.

Relevant IT skills.

Responsibility for patient care

To provide wellbeing and therapy support to patients and their carers whilst present at the Wellbeing and Therapy Centre

To assist in delivering a specific area of holistic care

Responsibility for policy and service development implementation

To be aware of and provide care in line with the code of Caldicott and Data Protection regarding patient information and be aware and follow local and

relevant organisational policies that ensure safe practice and effective delivery of care.

To attend training provided for clinical staff and assist with advice to new and volunteer staff.

Responsibilities for financial and physical resources

Responsible for the safe use of equipment.

Maintaining stock orders under the direction of the Wellbeing & Therapy Practitioner

To be aware of cost implications of stock usage

Responsibilities for human resources (HR)

To adhere to MCH policies

To attend ad hoc reflections provided for MCH staff.

Responsibilities for information resources

To maintain patient confidentiality

To adhere to CALDICOTT Data Protection

Responsibilities for research and development (R&D)

To assist in audits and changes in service department as necessary

Freedom to act

Work within environment under guidance and supervision of senior staff

Person Specification

Qualifications

Essential

  • NVQ Level 2
  • Healthcare Assistant Course

Desirable

  • NVQ in care
  • Qualification in creative or holistic therapy

Experience

Essential

  • Experience and caring for patients with complex needs
  • Experience of coordinating activities within a therapeutic environment

Knowledge

Essential

  • Ability to work as a member of a multi- professional team
  • Good interpersonal, organizational and communication skills
  • Supporting statement evidences understanding of and aptitude for the role

Desirable

  • Understanding of Palliative Care principles
  • Basic awareness of life limiting illnesses and its affects

Commitment

Essential

  • A commitment to the vision, values and objectives of Palliative Care
  • Ability to work as part of a multi professional team

Desirable

  • Ability to adapt to changing situations
Person Specification

Qualifications

Essential

  • NVQ Level 2
  • Healthcare Assistant Course

Desirable

  • NVQ in care
  • Qualification in creative or holistic therapy

Experience

Essential

  • Experience and caring for patients with complex needs
  • Experience of coordinating activities within a therapeutic environment

Knowledge

Essential

  • Ability to work as a member of a multi- professional team
  • Good interpersonal, organizational and communication skills
  • Supporting statement evidences understanding of and aptitude for the role

Desirable

  • Understanding of Palliative Care principles
  • Basic awareness of life limiting illnesses and its affects

Commitment

Essential

  • A commitment to the vision, values and objectives of Palliative Care
  • Ability to work as part of a multi professional team

Desirable

  • Ability to adapt to changing situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medway Community Healthcare

Address

Wisdom Hospice

High Bank

Rochester

ME1 2NU


Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Medway Community Healthcare

Address

Wisdom Hospice

High Bank

Rochester

ME1 2NU


Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Therapy Team Lead

Kelly Chubb

kelly.chubb1@nhs.net

01634830456

Details

Date posted

06 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

813-269-0126

Job locations

Wisdom Hospice

High Bank

Rochester

ME1 2NU


Supporting documents

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