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Medway Community Healthcare

Locality administrator

The closing date is 21 November 2025

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Job summary

Have you got an eye for detail?

Do you have a passion for patient care?

Do you have great communication skills?

If you answered yes, we've got the perfect role for you!

Main duties of the job

We are looking for Locality Administrators

  • Dealing with complex and sensitive information.
  • Needing to adapt your style of communication according to need and situation.
  • Having problem solving skills and be able to manage expectations and use your initiative.
  • Supporting the clinical teams daily with capacity and referral management and work as a key member of the coordination team.
  • Also supporting performance reporting and collection of data.

If this is you we look forward to welcoming you to our team.

About us

So what else?

  • This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.
  • We encourage staff to get involved in exploring new ways of working and service development.
  • We'll provide well established, in-service training, one to one supervision, and appraisals with regular support.
  • You'll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly?In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

  • Informal visits can be arranged on request.
  • We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
  • MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

Details

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

813-244-1125-LB

Job locations

Keystone Centre and MCH House

Strood and Gillingham

ME2 4UW


Job description

Job responsibilities

Person specification

Criteria

Essential

Desirable

Qualifications

These are the minimum education and qualifications essential for the post.

Qualifications must be specific, eg NVQ Level 3, Registered General Nurse, etc.

Please do not put general level of education or good education.

Eg Certificate in ******* or Diploma in *******

Study and short courses at Masters level.

Experience

Required experience should not be identified in terms of years as this could be discriminatory in terms of age.

Experience should be detailed, eg significant post registration experience in ******* or proven experience in leading and developing a team

Eg variety of previous experience in an acute care or appropriate community setting.

A recognised teaching qualification.

Setting local standards and targets.

Special knowledge / expertise

Eg demonstrate a working knowledge of national policy drivers and quality standards relating to *******

Eg publication in appropriate journals, etc

Disposition, adjustment, attitude and commitment

Eg willingness to work unsocial hours occasionally.

Flexibility and adaptability to change.

Please do not put good sense of humour.

Practical / intellectual skills

Eg expensive clinical and management experience.

The ability to communicate and lead.

Fundamental IT skills.

MCH values

Being caring and compassionate

The health and wellbeing of our patients and staff are my priority.

I show kindness and humanity.

I am inclusive and non-discriminatory.

Working in partnership

I ask for, respond to and offer feedback which improves the quality of our services.

I work effectively as part of my immediate team, the wider organisation and with external partners to achieve shared goals.

I take responsibility and ownership for my area of work and I meet and manage expectations.

Delivering quality and value

I raise my concerns and I am open and honest when things do not go well, learning from successes and mistakes.

I make the most of resources and reduce waste and inefficiencies.

I seek out, share and actively participate in new ideas and ways of working.

These are the core values and behaviours expected of all roles within MCH and individual performance in relation to the values is assessed in your PDR. A full description is available from your manager and the intranet.

Job description

Job responsibilities

Person specification

Criteria

Essential

Desirable

Qualifications

These are the minimum education and qualifications essential for the post.

Qualifications must be specific, eg NVQ Level 3, Registered General Nurse, etc.

Please do not put general level of education or good education.

Eg Certificate in ******* or Diploma in *******

Study and short courses at Masters level.

Experience

Required experience should not be identified in terms of years as this could be discriminatory in terms of age.

Experience should be detailed, eg significant post registration experience in ******* or proven experience in leading and developing a team

Eg variety of previous experience in an acute care or appropriate community setting.

A recognised teaching qualification.

Setting local standards and targets.

Special knowledge / expertise

Eg demonstrate a working knowledge of national policy drivers and quality standards relating to *******

Eg publication in appropriate journals, etc

Disposition, adjustment, attitude and commitment

Eg willingness to work unsocial hours occasionally.

Flexibility and adaptability to change.

Please do not put good sense of humour.

Practical / intellectual skills

Eg expensive clinical and management experience.

The ability to communicate and lead.

Fundamental IT skills.

MCH values

Being caring and compassionate

The health and wellbeing of our patients and staff are my priority.

I show kindness and humanity.

I am inclusive and non-discriminatory.

Working in partnership

I ask for, respond to and offer feedback which improves the quality of our services.

I work effectively as part of my immediate team, the wider organisation and with external partners to achieve shared goals.

I take responsibility and ownership for my area of work and I meet and manage expectations.

Delivering quality and value

I raise my concerns and I am open and honest when things do not go well, learning from successes and mistakes.

I make the most of resources and reduce waste and inefficiencies.

I seek out, share and actively participate in new ideas and ways of working.

These are the core values and behaviours expected of all roles within MCH and individual performance in relation to the values is assessed in your PDR. A full description is available from your manager and the intranet.

Person Specification

NHS Experience

Essential

  • NVQ level 2 or equivalent
  • Experience of office procedures/customer care
  • Experience of community nursing
  • Experience of resolving issues
  • Experience of talking to angry patients
  • Can do attitude
  • Takes account for their actions
  • Demonstrates behaviours in line with all three MCH values

Desirable

  • ECDL or equivalent knowledge of IT applications
  • Experience of dealing with complaints
  • Previous experience of a customer service role

Communication

Essential

  • Able to communicate effectively face to face

Experience

Essential

  • Able to communicate effectively face to face

MCH Values

Essential

  • Good understanding of MCH values
Person Specification

NHS Experience

Essential

  • NVQ level 2 or equivalent
  • Experience of office procedures/customer care
  • Experience of community nursing
  • Experience of resolving issues
  • Experience of talking to angry patients
  • Can do attitude
  • Takes account for their actions
  • Demonstrates behaviours in line with all three MCH values

Desirable

  • ECDL or equivalent knowledge of IT applications
  • Experience of dealing with complaints
  • Previous experience of a customer service role

Communication

Essential

  • Able to communicate effectively face to face

Experience

Essential

  • Able to communicate effectively face to face

MCH Values

Essential

  • Good understanding of MCH values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medway Community Healthcare

Address

Keystone Centre and MCH House

Strood and Gillingham

ME2 4UW


Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Medway Community Healthcare

Address

Keystone Centre and MCH House

Strood and Gillingham

ME2 4UW


Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior INT Administrator

Clare Harris

clareharris1@nhs.net

07904164431

Details

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

813-244-1125-LB

Job locations

Keystone Centre and MCH House

Strood and Gillingham

ME2 4UW


Supporting documents

Privacy notice

Medway Community Healthcare's privacy notice (opens in a new tab)