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Medway Community Healthcare

Night receptionist

The closing date is 18 July 2025

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Job summary

To support the Unplanned Care Service involving a degree of independent action and decision making within given guidelines

activate protocols concerning emergency planning, business continuity and effective staff cover.

To assume overall responsibility for the smooth, effective and efficient running of the night session including managing staff cover and working independently.

Main duties of the job

Meet and greet patients in a professional, polite and courteous manner.

Ensure patients are kept informed and updated regarding all aspects of their appointment time, including comfort calls and maintaining an efficient waiting room.

Inform clinical staff of any relevant information that will enable them to manage their patients appropriately.

To record all messages, whether verbal or written, and ensure that they have been received by the appropriate staff, and/or actioned as necessary

To liaise with colleagues from the following session and with the daytime team to ensure there is a smooth handover of outstanding patient calls on the despatch screen, using the message books effectively to record issues which have arisen out of hours, including the need for replenishment of drugs/stock and repair of equipment

About us

So what else?

  • This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.
  • We encourage staff to get involved in exploring new ways of working and service development.
  • We'll provide well established, in-service training, one to one supervision, and appraisals with regular support.
  • You'll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly?In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

  • Informal visits can be arranged on request.
  • We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
  • MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,973 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

813-186-0725-LB

Job locations

Medway Maritime Hospital

Gillingham Kent

ME75NY


Job description

Job responsibilities

Medway Community Healthcare

Person Specification

CRITERIA

ESSENTIAL

DESIRABLE

Qualifications

Educated to GCSE level or equivalent

Customer Care Training

NVQ or RSA Level 2

Knowledge of the Adastra/ Rio call taking system

Experience

Relevant experience of working in an office and call center, demonstrating working with and without supervision.

Experience in dealing with the public face to face, including dealing with conflict.

Working knowledge of Primary Care and Community Services and systems

Demonstrate experience of team leadership and coordination.

Working in the Out of Hours Environment

Proven experience working with patients face to face

Special knowledge / Expertise

Knowledge of a wide range of IT applications and systems.

The ability to handle/defuse difficult situations and to work and respond positively in a pressured environment

The ability to cover at short notice.

Knowledge of the Adastra / RIO system

Disposition, Adjustment, Attitude Commitment

The ability to maintain a calm/ caring

And reassuring attitude.

Flexible approach and willingness to work unsocial hours to include all Bank Holidays, Christmas and New Year.

Ability to work in a rapidly changing environment.

The ability to use initiative knowing when to refer for assistance

Practical / Intellectual Skills

Flexible approach to working hours

The ability to work in a team

Confidentiality and Discretion.

Very good communication/interpersonal skills

Date:

Job description

Job responsibilities

Medway Community Healthcare

Person Specification

CRITERIA

ESSENTIAL

DESIRABLE

Qualifications

Educated to GCSE level or equivalent

Customer Care Training

NVQ or RSA Level 2

Knowledge of the Adastra/ Rio call taking system

Experience

Relevant experience of working in an office and call center, demonstrating working with and without supervision.

Experience in dealing with the public face to face, including dealing with conflict.

Working knowledge of Primary Care and Community Services and systems

Demonstrate experience of team leadership and coordination.

Working in the Out of Hours Environment

Proven experience working with patients face to face

Special knowledge / Expertise

Knowledge of a wide range of IT applications and systems.

The ability to handle/defuse difficult situations and to work and respond positively in a pressured environment

The ability to cover at short notice.

Knowledge of the Adastra / RIO system

Disposition, Adjustment, Attitude Commitment

The ability to maintain a calm/ caring

And reassuring attitude.

Flexible approach and willingness to work unsocial hours to include all Bank Holidays, Christmas and New Year.

Ability to work in a rapidly changing environment.

The ability to use initiative knowing when to refer for assistance

Practical / Intellectual Skills

Flexible approach to working hours

The ability to work in a team

Confidentiality and Discretion.

Very good communication/interpersonal skills

Date:

Person Specification

Qualifications

Essential

  • GCSE in maths and English or equivalent

Desirable

  • Educated to NVQ level 3 or equivalent in admin and business

Experience

Essential

  • experience in customer facing role
  • experience in office administration

Desirable

  • NVQ or equivalent in customer services

Skills

Essential

  • good communication skills
  • ability to use a range of IT systems

Desirable

  • Knowledge of GP out of hours services
Person Specification

Qualifications

Essential

  • GCSE in maths and English or equivalent

Desirable

  • Educated to NVQ level 3 or equivalent in admin and business

Experience

Essential

  • experience in customer facing role
  • experience in office administration

Desirable

  • NVQ or equivalent in customer services

Skills

Essential

  • good communication skills
  • ability to use a range of IT systems

Desirable

  • Knowledge of GP out of hours services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Medway Community Healthcare

Address

Medway Maritime Hospital

Gillingham Kent

ME75NY


Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Medway Community Healthcare

Address

Medway Maritime Hospital

Gillingham Kent

ME75NY


Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Service Manager

Michelle Mullan

michelle.mullan@nhs.net

01634792074

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,973 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

813-186-0725-LB

Job locations

Medway Maritime Hospital

Gillingham Kent

ME75NY


Supporting documents

Privacy notice

Medway Community Healthcare's privacy notice (opens in a new tab)