MedOCC driver/receptionist

Job description

Job responsibilities

Communication and relationship skill.

To communicate with the patient, family when on route to the home visit providing anestimated time of arrival. The ability to liaise in an appropriate manner with clinical and non-clinical staff at all levels,both internally and externally. This may include situations involving aggressive andanxious Service users where English may not be their first language. To communicate with Service users for Service audit purposes. To ensure that communication levels are maintained between Quality Assurance Managerin and out of hours within the agreed process. Inform clinical staff / and or Shift Supervisor (SS) of any relevant information that willenable them to manage the patients appropriately. This should include liaising with the(SS) when moving between geographical areas. To attend MedOCC quarterly staff meetings. To represent the organisation adhering to the dress code and maintaining the uniformprovided in a clean condition To liaise with colleagues from the following shift and with the (SS) to ensure there is asmooth handover of outstanding patient calls, replenishment of drugs / stock, details ofany issues that have arisen during the shift must be emailed to the Quality AssuranceManager. Meet and greet patients in a professional, polite and courteous manner when coveringreception. Ensure patients are kept informed and updated regarding all aspects of their appointmenttime. Ensure MCH values are adhered to as a team and personally.

2. Knowledge, training and experience.

The ability to use a range of systems and databases including those supporting GP out ofhours services i.e. Adastra, Audit collection programmes, outlook/NHS mail anddemonstrating good keyboard skill. To work within the guidelines of the Information Governance framework ensuring that datarecorded by the service is within the defined boundaries set out by the Data ProtectionAct 1998. To demonstrate a working knowledge of the NHS email communications systems ensuringthat messages are regularly accessed and actioned where necessary. To participate in the organisational appraisal process To attend appropriate training courses ensuring compliance with Statutory and Mandatorytraining is maintained for the role. To drive in accordance with the rules set out in the Highway Code whilst representing theOrganisation. To be in possession of a UK driving licence, these will be check annually.

3. Analytical and judgement skills

The ability to exercise initiative and demonstrate flexibility in a changing environment. The ability to handle difficult situations whilst driving and visiting patients within their home. Ability to work within defined guidelines set by the Service and Organisation. To identify the need for replenishment of stock or medications within the vehicle(s) andfollow processes set by the Service to replenish accordingly.

4. Planning and organisational skills

To ensure that patients are seen in priority order and timely manner by the clinicians. To ensure that the Highway Code is always followed, particularly relating to the use ofmobile devices whilst driving i.e. Mobile phones, laptops, Satellite Navigation systems. To record accurate details onto the driver sheet and to return all paperwork into the officeat the end of the shift. To assist in the management of workload at times of peak demand such as bank holidaysor periods of seasonal / epidemic fluctuation, liaise with colleagues or representatives ofthe Management Team. To undertake accurate Audit collection from Service users within clearly definedguidelines. To undertake administrative duties as required.

5. Physical skills

To complete a vehicle check at the start of each shift reporting details of any issues byemail to the Quality Assurance Manager. To complete stock checks of equipment and medicines within the vehicle. Ensure that all documentation is up to date and replenished as necessary. To ensure the vehicle is clean and tidy at the end of each shift. To ensure that the vehicle is refuelled safely as required. To ensure that the vehicle and its contents are made safe in the event of a breakdown orroad traffic accident. At times drivers will be required to clean the vehicle and always ensure tidiness within thevehicle. To demonstrate a good working knowledge of office equipment and systems to supportthe administration of the service, such being familiar with the telephone system,photocopier, laminator, fax machine and printers. Preparing car boxes, medications and surgeries where necessary. Transporting of deliveries to areas of storage at the working base.

6. Responsibility for patient / client care

To assist the clinical staff with the supplying of medication to the patients whilst out onhome visits, when dispensing medication to patients ensuring correct paperwork iscompleted in line with service policy. To maintain a high standard of professionalism when encountering dissatisfied or unhappypatients and to process such instances accordingly to organisational policy.

7. Responsibility for policy and service development implementation

To act in accordance with MCH policies and procedures promoting a positive image thatreflects the values of the organisation.

8. Responsibilities for financial and physical resources

Responsible for the collection of patient fees whilst working on reception at the SheppeyCommunity Hospital in line with service policy. To ensure all keys are replaced and cash secured at the end of each session To ensure that control drug processes are adhered, and relevant documentation iscompleted in accordance with Organisational policy.9. Responsibilities for human resources (HR)

To participate in the induction and training of new staff Maintain Statutory and Mandatory training. To participate in PDR. To participate in yearly driving review.

10. Responsibilities for information resources

To maintain an effective appointment system whilst working on reception at the MedOCCSheppey base, contacting patients and booking them into an appointment, ensuringpatients are seen in the relevant order, highlighting to the clinicians when patientscondition requires urgent attention. To ensure data stored electronically or in hard copy complies with the defined boundariesfor confidentiality and to demonstrate a working knowledge of legislation relating to dataprotection and confidentiality. Ensure that statutory and Mandatory training is maintained in accordance with the trainingmatrix set for the driver/receptionist role. To ensure accurate patient information is recorded onto the service systems.

Full JD can be found in the attachments

Person Specification

Essential

Essential

• UK driving licence
• Experience in route planning
• Knowledge of local areas, Swale and Medway

Desirable

• Advanced UK driving licence
• Clean UK driving licence
• No more than 3 points on UK driving licence

Essential

Essential

• Ability to use a range of IT systems and databases
• Good IT skills and keyboard skills

Desirable

• Knowledge of GP out of hours services

Essential

Essential

• Good IT and keyboard skills
• Flexible approach to working

Desirable

• Ability to use NHs appointment systems
• Good interpersonal skills

MCH Values

Essential

• Good understanding of MCH values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medway Community Healthcare

Address

Medway Maritime Hospital - MedOCC department

Windmill Road

Gillingham, Kent

ME7 5NY

Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)