Driver/Escort

Job description

Job responsibilities

1. Communication and relationship skills

To work closely with managers, clinical and non-clinical staff to ensure members requirements are understood and met Communicate with members, administration team regarding any issues that may arise, ensuring the appropriate person is made aware To represent Medway Community Healthcare (MCH) Community Interest Company (CIC) adhering to the dress code and maintaining the uniform provided in a clean condition To ensure a handover of relevant information, regarding the shift to ourZone lead To attend staff meetings in ourZone

2. Knowledge, training and experience To possess and maintain a clean driving license including D1 category To have a current MIDAS or willingness to undertake To drive in accordance with the rules of the Highway Code Knowledge of the Medway Towns in order to create efficient routes Ability to use IT equipment and perform minor clerical duties Good interpersonal skills on the telephone and face to face, including dealing with professional staff and solutions involving aggression or anxiety and with whom English is not their first language Able to work with defined guidelines Flexible approach to working hours as the service develops including the option to work weekends and evenings Understanding of confidentiality and discretion To participate in the organisation appraisal process To attend appropriate training courses ensuring compliance with Statutory and MandatoryTraining required for the role Knowledge of basic child/adult protection issues

3. Analytical and judgement skills Ability to use initiative and demonstrate flexibility in changing traffic environment Able to review routes and decide the most efficient Able to act on ad hoc requests Schedule tasks to ensure efficient home visits

4. Planning and organisational skills To plan the most effective route for all visits To load and unload the vehicle safely, using equipment provided To organise the vehicle to make best use of the space and ease of use To schedule tasks to ensure efficient home visits

5. Physical skills Ability to drive continuously throughout the shift with frequent stops to home visits To load and unload the vehicle with the equipment provided To demonstrate good keyboard skills with a high standard of accuracy

6. Responsibility for patient / client care Deliver a high quality service to members, informing them of the status of the home visit Undertaking both driving and escorting duties. The post holder is responsible for the safety of members and staff Assisting passengers and as necessary helping them in and out of the vehicles using the equipment provided (this may involve moving and handling) To review and complete paperwork/folders in the vehicle or regarding the vehicle In the event of an accident, breakdown or any other emergency, to provide timely and appropriate actions and the advice to facilitate the safety, comfort and retrieval of passengers and to arrange the security and recovery of the vehicle in conjunction with the accepted contacts and practices

7. Responsibility for policy and service development implementation To demonstrate a working knowledge of and operate within the guidelines of national and local policies/procedures relating to Planned Care. These may be in relation to upgrades to the IT system, patient or clinical alerts, drug or medical equipment alerts, or policies relating to the periods of surge in demand To act in accordance with MCH policies and procedures promoting a positive image thatreflects the values of the organisation

8. Responsibilities for financial and physical resources To complete a vehicle check list before the shift, reporting any non-urgent defects To maintain the vehicle in a clean condition both interior and exterior, completing the vehicle checklist and cleaning schedule To recognise and maintain efficient routes to save on fuel To minimise costs by driving appropriately and completing vehicle checks To inform admin staff when stock or equipment needs replenishing and/or equipment needs repair To issue receipts to service users/carers for small sums of money for lunch, activities etc.Moneys to be conveyed and deposited at their destination

9. Responsibilities for human resources (HR) Attendance at monthly staff meetings to share good practice and liaison with other colleagues Identifying and participating in any training required to carry out role as agreed line manager Participation in MCH appraisal and performance review process Compulsory attendance at all statutory and mandatory training

10. Responsibilities for information resources Completion of monitoring sheets when required Completion and recording annual leave and training Ensuring compliance with information governance policy, respecting the duty to protect patient/family information at all times To ensure data is stored electronically or in hard copy, complies with the defined boundaries for confidentiality and to demonstrate a working knowledge of legislation relating to data protection and confidentiality

Person Specification

Qualifications

Essential

• Clean UK Driving Licence, D1 category

Desirable

• Advanced driving certificate such as MIDAS

Special knowledge / expertise

Essential

• The ability to handle difficult and varied situations

Desirable

• Previous experience of working in transport

Experience

Essential

• Experience of working within a team

Desirable

• Keyboard skills

MCH values

Essential

• Caring and compassionate

Desirable

• Working in partnership

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Medway Community Healthcare

Address

Our Zone

Pattens Lane

Rochester

ME1 2RB

Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)