Health administration officer- safeguarding strategy meetings

Job description

Job responsibilities

1. Communication and relationship skills Deal effectively with internal and external enquiries demonstrating excellent communication and customer care. Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding. Deal with potentially complex, sensitive or confidential enquiries from patients, staff and social care colleagues. 2. Knowledge, training and experience A Levels or experience of a range of office procedures. NVQ3 in business administration/customer care or equivalent. RSA Stage 3 or equivalent. ECDL advanced desirable. 3. Analytical and judgement skills Make judgements involving facts/situations sometimes requiring analysis of information. Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff/patients. 4. Planning and organisational skills Organise and allocate work, tasks or activities. Manage diaries and plan meetings with internal and external partners. Work flexibly to maintain cover within the service/organisation. Produce and maintain effective systems to ensure the service operates efficiently, e.g.planning appointments, time management, patient transport, and maintaining filing systems. 5. Physical skills Advanced keyboard skills for regular use of computer systems. Use office equipment, e.g. transcription equipment. 6. Responsibility for patient/client care Provide non-clinical advice and information to MCH staff and social care colleagues either face to face, over the telephone or by other means. Consistently treats others with courtesy, respect and makes them feel valued. 7. Responsibility for policy and service development implementation Responsible for ensuring that organisational policies and procedures are adhered to and implemented. Contributes to changes and updates of policies / procedures in own area of work. 8. Responsibilities for financial and physical resources Maybe required to issue/take responsibility for equipment used by self and others. 9. Responsibilities for human resources (HR)Supervise/train less experienced employees such as lower bands, apprentices or volunteers10. Responsibilities for information resources Create or format databases / spread sheets / publications utilising appropriate IT systems. Transcribing/copy typing information provided by others. Formal Minute taking. Management of information either electronic or paper-based.11. Responsibilities for research and development (R&D) Will be required to undertake surveys and audits when requested in own area of work.12. Freedom to act Plan and organise own workload using own initiative, escalating to a manager when required, guided by defined policies and procedures.

Person Specification

Knowledge, Training and experience

Essential

• oA Levels or experience of a range of office procedures. oNVQ3 in business administration/customer care or equivalent. oRSA Stage 3 or equivalent.

Desirable

• ECDL advanced desirable

Planning and organisation skills

Essential

• oOrganise and allocate work, tasks or activities. oManage diaries and plan meetings with internal and external partners. oWork flexibly to maintain cover within the service/organisation. oProduce and maintain effective systems to ensure the service operates efficiently, e.g. planning appointments, time management, patient transport, and maintaining filing systems

Communication and relationship skills

Essential

• oDeal effectively with internal and external enquiries demonstrating excellent communication and customer care. oProvide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding. oDeal with potentially complex, sensitive or confidential enquiries from patients, staff and social care colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Medway Community Healthcare

Address

MCH House

Gillingham Business Park

21 Bailey Dr, Gillingham

ME8 0PZ

Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)