Job summary
Are
you a senior nurse with a strong understanding of, interest in and experience
of governance, who is passionate about improving patient outcomes and experiences
in an inclusive way? Are you highly
organised, proactive, flexible, focused and approachable, with very high quality
verbal, written and presentation skills? Are you able to balance a range of
different workstreams whilst maintaining exceptional attention
to detail? When things go wrong, do you focus on how systems can be improved
rather than individuals, and do you have a proven track record of successfully
applying this systems based approach?
You will
work within the Service Effectiveness Team, collaborating directly with the
Lead to promote continuous quality improvement. This
will support the organisations compliance with the requirements of
the NHS Patient Safety Framework and the regulatory requirements set out by the
Care Quality Commission. You will be responsible for supporting the ongoing
delivery and strengthening of the organisations Patient Safety Plan and will
provide clinical scrutiny, effective support and a skilled and experienced
perspective to the already established YH incident reporting and management framework. You will
also ensure robust service user engagement is embedded into improvement
activity, supporting services to implement meaningful and workable patient and
service user centred changes developed collaboratively with YH Members, our
Patient Safety Partners and the community.
Main duties of the job
Support
organisational CQC readiness and help ensure compliance with all relevant
governance, assurance and regulatory requirements.
Provide
clinical oversight to patient safety incident reporting, review, learning
responses and safety actions, promoting a non blame, learning focused
culture.
Contribute
to the development, implementation and monitoring of policies, ensuring
they are meaningful, accessible and aligned with national standards.
Support
the delivery of quality improvement activity, helping services identify
issues, measure impact and implement sustainable, system focused improvements.
Ensure
inclusive and robust service user engagement is embedded across governance
and improvement work, informing service development and decision making.
Work
collaboratively with teams across the organisation to provide a skilled
and experienced clinical perspective, supporting safe, effective and
patient centred care.
Support
the generation of clear, accurate information for internal and external
governance reporting, including progress updates, themes and learning.
You will be central to strengthening a culture that maximises what goes right, rigorously identifies and addresses system vulnerabilities, and continuously reduces the risk of things going wrong across the organisation.
About us
At
Your Healthcare CIC, we are
dedicated to delivering high-quality, patient-led health and social care
services for residents in Kingston and providing specialised learning
disability services in Richmond. As a Community Interest Company, we
prioritise community-driven care and offer an environment that empowers you to
make a real impact.
Why Choose Us?
NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change
terms, NHS pension scheme, and salary sacrifice schemes
Bureaucracy-Free Environment: Implement good ideas quickly and effectively without
delays
Work-Life Balance: Benefit from our Employee Assistance Programme and various staff discounts
Exceptional Staff Experience: Join a supportive workplace with positive feedback
from staff and patients
Inclusive Culture: We promote equality, diversity, and inclusion,
encouraging applications from all backgrounds
Impactful Community Involvement: Have a real voice in shaping care as part of our
membership organization. Your ideas and contributions matter
Join Us Today
We are
looking for passionate individuals who value high-quality care, inclusivity,
and community engagement. Join our forward-thinking, patient-centred team. Explore our
career opportunities and become part of a team that values your expertise and
dedication.
We recognise that applicants may choose to use AI as part
of their application process. This is permitted,
however please clearly state within your application where AI has been used.
Job description
Job responsibilities
Please click on the attached job description under the attachments on the right.
The successful
candidate will be required to have a DBS check if not already in place.
This job is for 30 hours per week.
Your Healthcare CIC reserves
the right to close this vacancy prior to the advertised closing date if a high
number of applications are received. If you are interested in this role, please
submit your application as soon as possible.
If you are successful at
interview, please note we will take up references covering your last 3 years
work history.
Job description
Job responsibilities
Please click on the attached job description under the attachments on the right.
The successful
candidate will be required to have a DBS check if not already in place.
This job is for 30 hours per week.
Your Healthcare CIC reserves
the right to close this vacancy prior to the advertised closing date if a high
number of applications are received. If you are interested in this role, please
submit your application as soon as possible.
If you are successful at
interview, please note we will take up references covering your last 3 years
work history.
Person Specification
Experience
Essential
- To have knowledge and experience of supporting and coordinating quality improvement activity using adaptive, inclusive non -judgmental and accessible approaches
- To have experience of working with governance processes within a health organisation
-
- To have experience of effectively communicating in a range of styles and through a range of mediums
- To have experience of managing non- clinical staff but highly knowledgeable staff.
- To have experience of writing reports, presentations, audits and policies.
- To have experience of running teaching sessions and facilitating workshops
- To have experience of completing clinical audits and creating SMART action plans that have led to quality improvements
- To have experience of incident reporting and handling
- To have experience of analysing quantitative and qualitative data to support the generation of themes
- To have comprehensive experience of working within the Microsoft 365 environment
- To have experience of working to set time frames
Desirable
- Experience of patient engagement activity
- Experience of project management
Qualifications
Essential
- To hold an undergraduate degree or equivalent
- To have significant and relevant experience of working frontline, holding supervisory responsibilities
- To hold a clinical nursing qualification
- To have completed Patient Safety Level 1 and 2 training
Desirable
- To have attended leadership training and hold an equivalent qualification
- To have attended facilitation training and hold an equivalent qualification
- To have completed Patient Safety Incident Investigation training
- To hold a teaching/ training qualification
Skills and Abilities
Essential
- To understand key legislation and regulation: Patient Safety Framework, Accessible Information Standard, Data Protection, Equality Act, GDPR, CQC
- To be able to analyse and digest a range of information from a range of sources to support the development of workable plans that can be implemented across a range of systems in an adaptable, inclusive and accessible way
- To possess a very high quality, straight forward and accessible communication style, that facilitates the creation of useful learning forums, documents and reports, with a great attention to detail
- To have the ability to work collaboratively and autonomously with appropriate levels of escalation to a lead
- To be very organised when holding multiple workstreams and flexible enough to change direction as required and directed
- To be able to understand and link theory to clinical practice, and to support others to do so in an accessible and inclusive way
Personal Qualities
Essential
- To be passionate about improving patient outcomes and experience
- To be inclusive and strive for equity of experience
- To be anti a blame culture
- To be flexible
- To be proactive
- To be focused
- To be approachable
- To be fastidious and detailed
- To be a facilitator
Knowledge
Essential
- To have a working understanding of the clinical governance requirements of NHS provider organisations
- To have a working knowledge of a range of disciplines working within health and social care settings
- To have a good working understanding of the regulatory requirements and inspection processes of CQC
- To have a working understanding of the NHS Patient Safety Strategy and its associated strands: the Patient Safety Incident Review Framework and Learning From Patient Safety Events. And to understand the associated organisational requirements
- To have a working understanding of quality improvement principles and methodologies, and the ability to apply them to support service evaluation and measurable improvement in care delivery.
- To have a working understanding of patient engagement and service user experience processes, including effective use of feedback to inform service evaluation and improvement.
- To have a good working knowledge of confidentiality and data protection
- To have a working understanding and knowledge of risk management and quality improvement processes
- Working knowledge of using Digital tools, Excel, MS Teams/MS forms.
Desirable
- To have knowledge of effective behaviour change and system change models
Any other factors
Essential
- To be able to travel to all YH locations
Person Specification
Experience
Essential
- To have knowledge and experience of supporting and coordinating quality improvement activity using adaptive, inclusive non -judgmental and accessible approaches
- To have experience of working with governance processes within a health organisation
-
- To have experience of effectively communicating in a range of styles and through a range of mediums
- To have experience of managing non- clinical staff but highly knowledgeable staff.
- To have experience of writing reports, presentations, audits and policies.
- To have experience of running teaching sessions and facilitating workshops
- To have experience of completing clinical audits and creating SMART action plans that have led to quality improvements
- To have experience of incident reporting and handling
- To have experience of analysing quantitative and qualitative data to support the generation of themes
- To have comprehensive experience of working within the Microsoft 365 environment
- To have experience of working to set time frames
Desirable
- Experience of patient engagement activity
- Experience of project management
Qualifications
Essential
- To hold an undergraduate degree or equivalent
- To have significant and relevant experience of working frontline, holding supervisory responsibilities
- To hold a clinical nursing qualification
- To have completed Patient Safety Level 1 and 2 training
Desirable
- To have attended leadership training and hold an equivalent qualification
- To have attended facilitation training and hold an equivalent qualification
- To have completed Patient Safety Incident Investigation training
- To hold a teaching/ training qualification
Skills and Abilities
Essential
- To understand key legislation and regulation: Patient Safety Framework, Accessible Information Standard, Data Protection, Equality Act, GDPR, CQC
- To be able to analyse and digest a range of information from a range of sources to support the development of workable plans that can be implemented across a range of systems in an adaptable, inclusive and accessible way
- To possess a very high quality, straight forward and accessible communication style, that facilitates the creation of useful learning forums, documents and reports, with a great attention to detail
- To have the ability to work collaboratively and autonomously with appropriate levels of escalation to a lead
- To be very organised when holding multiple workstreams and flexible enough to change direction as required and directed
- To be able to understand and link theory to clinical practice, and to support others to do so in an accessible and inclusive way
Personal Qualities
Essential
- To be passionate about improving patient outcomes and experience
- To be inclusive and strive for equity of experience
- To be anti a blame culture
- To be flexible
- To be proactive
- To be focused
- To be approachable
- To be fastidious and detailed
- To be a facilitator
Knowledge
Essential
- To have a working understanding of the clinical governance requirements of NHS provider organisations
- To have a working knowledge of a range of disciplines working within health and social care settings
- To have a good working understanding of the regulatory requirements and inspection processes of CQC
- To have a working understanding of the NHS Patient Safety Strategy and its associated strands: the Patient Safety Incident Review Framework and Learning From Patient Safety Events. And to understand the associated organisational requirements
- To have a working understanding of quality improvement principles and methodologies, and the ability to apply them to support service evaluation and measurable improvement in care delivery.
- To have a working understanding of patient engagement and service user experience processes, including effective use of feedback to inform service evaluation and improvement.
- To have a good working knowledge of confidentiality and data protection
- To have a working understanding and knowledge of risk management and quality improvement processes
- Working knowledge of using Digital tools, Excel, MS Teams/MS forms.
Desirable
- To have knowledge of effective behaviour change and system change models
Any other factors
Essential
- To be able to travel to all YH locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
