Your Healthcare CIC

Customer Care & Facilities Assistant

The closing date is 31 July 2025

Job summary

We are looking for Customer Care & Facilities Assistant with a great CAN DO attitude to supportthe delivery of Facilities Management (FM) activities at Your HealthCare.

The job holder will be a key source of knowledge on office services and customer service for Your HealthCare staff members and external visitors.

The FM Team are looking for a flexible and friendly person to join their hard -working team where no day is ever the same.

We offer great scope to experience the diversity of supporting the management of our healthcare facilities.

This role will appeal to those really interested in taking their skills forward.

Please note that this role requires a flexible start and finish time between the hours of 8am and 5pm so alternate weeks may have a start of 8am-4pm or 9am to 5pm depending on service requirements

Main duties of the job

To provide generic support services within the Front of House Management Team.
To act as a first point of contact for all stakeholders.
To provide support for any agreed work programmes managed from the Customer Care & Facilities Management Department.
To support the Front of House Management Team in the timely production of reports, and maintaining all data as requested.

About us

At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company (CIC), we prioritise community-driven care and offer an environment that empowers you to make a real impact.

Why Choose Us?

NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes.

Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays.

Work-Life Balance: Benefit from our Employee Assistance Programme (EAP) and various staff discounts.

Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients.

Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds.

Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter.

Join Us Today

We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. If you want to make a positive impact in health and social care, join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.

Date posted

18 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year inclusive of 15% HCAS, pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

B9811-25-0062

Job locations

Hollyfield House, 22 Hollyfield Road

Surbiton

KT5 9AL

Job description

Job responsibilities

Please refer to the attached job description under the supporting documents.

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.

Your Healthcare CIC reserves the right to close this vacancy prior to the advertised closing date if a high number of applications are received.

If you are interested in this role, please submit your application as soon as possible.

As part of the interview process you will need to complete a short scenario.

CLOSING DATE: 31st of July 2025

INTERVIEWS: 5h August 2025

Due to the post holder having access to vulnerable adults, the successful candidate will be required to undertake an Enhanced DBS check.

Job description

Job responsibilities

Please refer to the attached job description under the supporting documents.

Your Healthcare CIC reserves the right to close this vacancy prior to the advertised closing date if a high number of applications are received.

If you are interested in this role, please submit your application as soon as possible.

As part of the interview process you will need to complete a short scenario.

CLOSING DATE: 31st of July 2025

INTERVIEWS: 5h August 2025

Due to the post holder having access to vulnerable adults, the successful candidate will be required to undertake an Enhanced DBS check.

Person Specification

Any other factors

Desirable

Car owner/driver

Qualifications

Essential

GCSE English and Maths or equivalent
ECDL or equivalent
NVQ 3 in Administration or equivalent

Personal Qualities

Essential

Ability to use initiative
Excellent telephone manner
Pays attention to detail
Flexible and adaptable

Skills and abilities

Essential

Excellent keyboard skills
Excellent communication and inter-personal skills
Good numeracy and accuracy skills
Experience of minute taking

Experience

Essential

Demonstrate competence in the use of MS Office
Ability to work under pressure
2 years customer care experience
Experience of Data Input
Experience of working in a team

Desirable

Ability to organise meetings
Experience of dealing with contractors and external agencies
Experience in using Micro Soft Teams

Person Specification

Any other factors

Desirable

Car owner/driver

Qualifications

Essential

GCSE English and Maths or equivalent
ECDL or equivalent
NVQ 3 in Administration or equivalent

Personal Qualities

Essential

Ability to use initiative
Excellent telephone manner
Pays attention to detail
Flexible and adaptable

Skills and abilities

Essential

Excellent keyboard skills
Excellent communication and inter-personal skills
Good numeracy and accuracy skills
Experience of minute taking

Experience

Essential

Demonstrate competence in the use of MS Office
Ability to work under pressure
2 years customer care experience
Experience of Data Input
Experience of working in a team

Desirable

Ability to organise meetings
Experience of dealing with contractors and external agencies
Experience in using Micro Soft Teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Your Healthcare CIC

Address

Hollyfield House, 22 Hollyfield Road

Surbiton

KT5 9AL

Employer's website

http://www.yourhealthcare.org (Opens in a new tab)

Employer details

Employer name

Your Healthcare CIC

Address

Hollyfield House, 22 Hollyfield Road

Surbiton

KT5 9AL

Employer's website

http://www.yourhealthcare.org (Opens in a new tab)