Job summary
Administrator
Pre and Post SEND Diagnosis Support 0-19 Service
15 hours per week
Fixed term contract 2.5 years
We are looking for an experienced and enthusiastic
administrator to join our SEND support team, who work with families across
Kingston and Richmond in the 0-19 years age range. This is a new service where
the candidate will be an intrinsic part of the team, encouraged to be
innovative in the development of the administrative support to the team, and
promotion of the service to families.
This position
contributes to the effective running of the service. We are looking for an
enthusiastic individual who can demonstrate initiative, professionalism,
integrity, with a strong team working ethic.
It is essential that
you have interest in supporting children, young people with SEND and their
families. You will have excellent written and verbal communication skills and
good attention to detail. You will be competent and confident in the use of IT
systems/platforms used within Your Healthcare, including Microsoft Office,
Carenotes and ESR, although training can be offered for internal software
systems.
For further details or to
arrange an informal visit, please contact Lisa Tilley on 07342 000306 or emaillisa.tilley@yourhealthcare.org
Due to the post holder having access to vulnerable children, the successful candidate will be required to undertake an Enhanced DBS check.
CLOSING DATE: 14
May 2025
INTERVIEW:
20 May 2025
Main duties of the job
To provide an efficient administrative service to the SEND Support Team, and to undertake those tasks within the service which do not require the professional skills of the clinicians in the SEND support team.
To provide administrative support including some typing, scanning, word processing and general clerical support, including typing of minutes, standard letters, and reports for the SEND Support Team.
Ensure confidentiality on all matters relating to clients and information obtained during the course of employment.
About us
At
Your Healthcare CIC, we are
dedicated to delivering high-quality, patient-led health and social care
services for residents in Kingston and providing specialised learning
disability services in Richmond. As a Community Interest Company (CIC), we
prioritise community-driven care and offer an environment that empowers you to
make a real impact.
Why Choose Us?
NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change
terms, NHS pension scheme, and salary sacrifice schemes.
Bureaucracy-Free Environment: Implement good ideas quickly and effectively without
delays.
Work-Life Balance: Benefit from our Employee Assistance Programme (EAP)
and various staff discounts.
Exceptional Staff Experience: Join a supportive workplace with positive feedback
from staff and patients.
Inclusive Culture: We promote equality, diversity, and inclusion,
encouraging applications from all backgrounds.
Impactful Community Involvement: Have a real voice in shaping care as part of our
membership organization. Your ideas and contributions matter.
Join Us Today
We are
looking for passionate individuals who value high-quality care, inclusivity,
and community engagement. If you want to make a positive impact in health and
social care, join our forward-thinking, patient-centred team. Explore our
career opportunities and become part of a team that values your expertise and
dedication.
Job description
Job responsibilities
Please refer to the job description attachment under the supporting documents.
Please apply using the NHS Jobs online
system. Your application should explain why you are applying for the post, how
you believe you would contribute to working in this setting and demonstrate how
you meet the requirements of the person specification.
Please be aware that the closing date
may be brought forward in the event of a high number of applications.
You will be mostly based at Hollyfield House although you will
also need to be able to travel to Moor Lane.
Job description
Job responsibilities
Please refer to the job description attachment under the supporting documents.
Please apply using the NHS Jobs online
system. Your application should explain why you are applying for the post, how
you believe you would contribute to working in this setting and demonstrate how
you meet the requirements of the person specification.
Please be aware that the closing date
may be brought forward in the event of a high number of applications.
You will be mostly based at Hollyfield House although you will
also need to be able to travel to Moor Lane.
Person Specification
Experience
Essential
- Ability to prioritise work to meet tight deadlines
- Experience of working in a customer focused environment
- Experience at prioritising deadlines
Desirable
- Experience dealing with people in a healthcare or other stressful environments
- Experience in promoting/marketing a service in an administration role
- Experience in working with individuals who may be distressed on the telephone
Qualifications
Essential
- Recognised qualification in English language and mathematics
Skills and abilities
Essential
- Basic computer literacy
- Keyboard skills for use with multiple systems
- Good interpersonal skills including professional telephone etiquette
- Ability to use initiative
- Good organisational skills
- Administrative /clerical skills
- Competent in the use of Microsoft Windows
- Microsoft Excel
- Microsoft Outlook
- Good interpersonal skills including good telephone etiquette
- Able to maintain patient confidentiality
- Ability to follow policy and recognise when to escalate to management Able to deal with difficult situations with patients, public and visitors face to face and on the telephone
- Able to communicate with patients and the public face to face or on the telephone who may have English as a second language or who may have communication difficulties e.g. removal of voice box
- Able to work on own or as part of a team
- Competency in the use of Power Point
Desirable
- Competency in the use of Power Point
Personal Qualities
Essential
- Strong interpersonal skills
- Ability to communicate in a clear, effective and professional way, both in writing and in person.
- Demonstrates insight and empathy into patient needs
Knowledge
Essential
- Ability to switch smoothly between customer care and other administration tasks.
- Ability to follow procedures and implement changes to procedures in own work area.
Person Specification
Experience
Essential
- Ability to prioritise work to meet tight deadlines
- Experience of working in a customer focused environment
- Experience at prioritising deadlines
Desirable
- Experience dealing with people in a healthcare or other stressful environments
- Experience in promoting/marketing a service in an administration role
- Experience in working with individuals who may be distressed on the telephone
Qualifications
Essential
- Recognised qualification in English language and mathematics
Skills and abilities
Essential
- Basic computer literacy
- Keyboard skills for use with multiple systems
- Good interpersonal skills including professional telephone etiquette
- Ability to use initiative
- Good organisational skills
- Administrative /clerical skills
- Competent in the use of Microsoft Windows
- Microsoft Excel
- Microsoft Outlook
- Good interpersonal skills including good telephone etiquette
- Able to maintain patient confidentiality
- Ability to follow policy and recognise when to escalate to management Able to deal with difficult situations with patients, public and visitors face to face and on the telephone
- Able to communicate with patients and the public face to face or on the telephone who may have English as a second language or who may have communication difficulties e.g. removal of voice box
- Able to work on own or as part of a team
- Competency in the use of Power Point
Desirable
- Competency in the use of Power Point
Personal Qualities
Essential
- Strong interpersonal skills
- Ability to communicate in a clear, effective and professional way, both in writing and in person.
- Demonstrates insight and empathy into patient needs
Knowledge
Essential
- Ability to switch smoothly between customer care and other administration tasks.
- Ability to follow procedures and implement changes to procedures in own work area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
