Locality Co-Ordinator

Job description

Job responsibilities

1. Job Purpose

The post holder/s will support the ongoing implementation of Integrated Neighbourhood Teams & MDT working across the Royal Borough of Kingston & the borough of Richmond. The postholder will be fundamental in supporting Primary Care Networks (PCNs) to function effectively, implement changes to ways of working and evaluate the success of this new way of working.

The postholder will support the implementation, management, and delivery of fortnightly Proactive Anticipatory Care (PAC) MDT meetings across two PCNs. They may also be asked to work with other PCNs in Kingston or Richmond to provide cover where required.

The teams who deliver PAC are made up of professionals from many different services, such as GP Practices, Social Care and community nursing. PAC aims to improve the use of the health and care system by intervening earlier, proactively and more holistically while the patient is at home. The post holder will be responsible for liaising with all members of the MDT, in addition to wider specialists, to ensure the fortnightly meetings run smoothly, and referrals are managed effectively.

The post holder will have a key responsibility to shape the requirements of this role in the future. Whilst the job description and person specification outlines key attributes, the post holder will need to be flexible and open to changing and developing the role as required.

4. Key Result Areas

Supporting the functioning of MDTs and locality teams

Set-up MDT meetings for each practice and ensure the right professionals are involved, notified and prepare for the meetings in the correct way

Produce summary notes of MDT meetings including agreed actions

Information gathering through coordinating professional input and using the local case-management system to access key information

Participate in the review of patient outcomes and goals as required

Alongside the PAC Managers, act as a contact point for all PCN MDTs that you will be supporting.

In conjunction with the PAC Managers, continually work to review and improve processes to ensure MDTs function in the most effective way

Run the Health Insights risk stratification tool on behalf of each Practice in the PCN, providing them with a cleansed list suitable for clinical review.

Monitor key actions and highlight review periods set by MDTs

Support the development of Integrated Neighbourhood Teams (INTs) within Kingston and Richmond. This will involve working closely with PCNs to support their growth as an INT

Information management, analysis and evaluation

Establish agreed performance and reporting systems and undertake case tracking of individuals discussed to support PAC evaluation

Coordinate distribution, processing and analysis of wellbeing surveys to patients and users to support PAC evaluation

Report on implementation measures for the PCNs to the PAC Manager

Access required organisational information systems for information gathering and inputting as required to support MDTs

Develop and champion the use of the locally agreed case-management system as a core aspect of MDT and locality working

Communication and working with others

Establish good working relationships across a range of professionals within multi-disciplinary teams including health, social care and voluntary sector staff

Liaise with the HIU team and LAS, alongside other service providers, to identify patients suitable for referral to PAC

Provide admin support to the MDT to set up huddles as required.

Engage with all Quality Improvement (QI) meetings to share good practice/learning. In particular, Locality Coordinators will be asked to present monthly highlight reports to the group. Influence wider team members to adopt new processes and ways of working to support the aims of the programme

Present and communicate information in a range of formats to support engagement

Report any issues or updates to the PAC Managers in a timely manner

Role development

Work with the PAC Managers, other Locality Coordinators, wider team and programme manager to develop the role, required responsibilities, functions and requirements going forward

Work flexibly to meet the needs of the MDTs and highlighting any gaps in provision / service.

Person Specification

Qualifications

Essential

• Educated to GCSE level, including English language and Maths at grade C or above or equivalent.
• NVQ III in a related field or the equivalent level of qualification or combination of qualifications and experience to this level

Desirable

• ECDL

Knowledge

Essential

• Familiarity with terminology that applies to the NHS, social care and its information systems
• Highly competent in the full suite of Microsoft Office Packages and open to learning how to use new software programmes and technology.

Desirable

• Appreciation of the structure of the NHS and social care and the role of its constituent parts

Skills and abilities

Essential

• Excellent communication skills, both written and verbal
• Good organisational skills
• Ability to work independently exercising judgment on appropriate actions and priorities
• Excellent attention to detail
• Self-motivated and determined
• Understanding of basic data management processes including implementing quality assurance processes
• Experience in collating, analysing and interpreting datasets
• Minute and action recording and key meetings
• Able to work as part of a team and on own initiative
• Excellent time management skills
• Fast and accurate keyboard skills.

Personal qualities

Essential

• Ability to work independently, exercising judgement on appropriate actions
• Ability to work to deadlines
• Appropriate use of initiative
• Resilient in pressurised environments
• Ability to be assertive yet highly professional and co-operative
• Self-motivated
• Good telephone manner
• Good customer facing skills
• Ability to build co-operative relationships across a wide-range of professionals

Experience

Essential

• Significant previous experience in project or team administration including demonstrable experience in the following areas:
• Previous experience working within a busy team or project office
• Supporting implementation of projects or new initiatives
• Supporting the monitoring of information and evaluation of a new project or initiative

Desirable

• Familiar with project management methodologies
• Previous work within the NHS, social care or voluntary and community sector
• Previous work within multi-disciplinary teams

Other factors

Essential

• There is a requirement to use VDU equipment regularly for extended periods
• Frequent prolonged concentration
• The post holder will need to travel across the Borough

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Your Healthcare CIC

Address

Hollyfield House, 22 Hollyfield Road

Surbiton

KT5 9AL

Employer's website

http://www.yourhealthcare.org (Opens in a new tab)