Allied Health Professionals Suffolk CIC

Receptionist

The closing date is 26 March 2026

Job summary

Do you enjoy talking to people and helping them out? We are looking for friendly, enthusiastic and well-organised people to support our patients in their healthcare needs. You will provide administrative and telephone services to our patients, ensuring tasks are undertaken effectively and accurately.

The successful candidates will feel confident in working within a team and be committed to assisting our clinical staff to deliver excellent patient experience.

Applicants must have previous administration experience and be fully confident and competent in all aspects of computer-based and telephone work. The ability to work with a wide range of people with a calm, efficient telephone manner is essential, as well as excellent organisational and time management skills. Excellent communication skills, both verbal and written are essential. You should be able to use your own initiative, be team orientated with a flexible approach to work.

You will be based at Drovers House in Bury St Edmunds, working Monday-Wednesday, 12.00pm - 5.30pm. On occasion you will be required to travel to attend meetings or cover absences at our other bases.

Main duties of the job

- Welcome patients warmly upon arrival and check them in for their appointments.

- Answer patient inquiries regarding services, scheduling, and general clinic information.

- Assist patients with completing necessary forms and documentation.

- Manage phone calls and respond to emails in a timely and professional manner.

- Coordinate with the estates team on building-related matters, ensuring a comfortable and safe environment for our patients and staff.

- Maintain accurate patient records and manage appointment scheduling.

- Support the team with administrative tasks as needed.

About us

Auto-enrolment pension (as per criteria) with Scottish Widows.

Access to a Cycle to Work Scheme.

Free gym membership at our on-site facilities and within participating local gyms

Access to NHS and Bluelight discounts scheme

Wide range of training and development opportunities available to all

Date posted

19 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£11,046 to £11,416 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B9710-26-0004

Job locations

1 Hillside Road

Bury St. Edmunds

Suffolk

IP32 7EA

Job description

Job responsibilities

Please see the attached document for further details regarding the opportunity at Allied Health Professionals Suffolk CIC.

Job description

Job responsibilities

Please see the attached document for further details regarding the opportunity at Allied Health Professionals Suffolk CIC.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent
Computer Literacy and Information Technology (CLAIT)/European Computer Driving Licence (EDCL) or equivalent

Experience

Essential

Working within a team
Working with members of the public
Working within an office environment
Data inputting and electronic information management

Desirable

Working in a health or social care setting

Knowledge

Essential

Understanding of the need for confidentiality
Ability to work without direct supervision on delegated tasks
Ability to prioritise own workload
Ability to use Microsoft Office especially word and excel
Ability to follow general office administration procedures
Able to use computerised systems as required
Awareness of the need to reflect and appraise own performance

Skills

Essential

Typing and data inputting skills to a high level of accuracy
Excellent telephone manner
Excellent communication skills, including with those for whom English is not their first language
Good interpersonal skills
Able to cope under pressure
Ability to empathise with people who may be in pain or feeling unwell.
Good literacy skills

Other

Essential

Well presented
Flexible approach to work
Good timekeeping
Able to travel within Suffolk

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent
Computer Literacy and Information Technology (CLAIT)/European Computer Driving Licence (EDCL) or equivalent

Experience

Essential

Working within a team
Working with members of the public
Working within an office environment
Data inputting and electronic information management

Desirable

Working in a health or social care setting

Knowledge

Essential

Understanding of the need for confidentiality
Ability to work without direct supervision on delegated tasks
Ability to prioritise own workload
Ability to use Microsoft Office especially word and excel
Ability to follow general office administration procedures
Able to use computerised systems as required
Awareness of the need to reflect and appraise own performance

Skills

Essential

Typing and data inputting skills to a high level of accuracy
Excellent telephone manner
Excellent communication skills, including with those for whom English is not their first language
Good interpersonal skills
Able to cope under pressure
Ability to empathise with people who may be in pain or feeling unwell.
Good literacy skills

Other

Essential

Well presented
Flexible approach to work
Good timekeeping
Able to travel within Suffolk

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Allied Health Professionals Suffolk CIC

Address

1 Hillside Road

Bury St. Edmunds

Suffolk

IP32 7EA

Employer's website

https://www.ahpsuffolk.co.uk/ (Opens in a new tab)

Employer details

Employer name

Allied Health Professionals Suffolk CIC

Address

1 Hillside Road

Bury St. Edmunds

Suffolk

IP32 7EA

Employer's website

https://www.ahpsuffolk.co.uk/ (Opens in a new tab)