Bank Patient Flow Coordinator

Sirona care & health CIC

This job is now closed

Job summary

Yate Minor injuries unit is a busy department helping service users in the local community. The purpose of the role is to work with patients, carers, staff and visitors at the reception and outpatients desk and/or via the telephone, working in a professional and approachable way. The service is open 8am until 8pm, 7 days a week (including bank holidays). Flexible working is required.

You will be required:-

To greet and receive patients, carers and visitors

To make and receive telephone calls, take accurate messages and relay in a timely fashion.

To be responsible for checking in service users and booking follow up appointments

To use Community Electronic systems i.e. LORENZO, EMIS, ICE, CRIS and provide general administration support when required for clinical teams.

To act as a Fire Marshall/First Aider for the base when on duty, full training will be given

Main duties of the job

To greet and receive patients, carers and visitors

To make and receive telephone calls, take accurate messages and relay in a timely fashion.

To be responsible for checking in service users and booking follow up appointments

To use Community Electronic systems i.e. ADASTRA EMIS, ICE, CRIS and provide general administration support when required for clinical teams.

To act as a Fire Marshall/First Aider for the base when on duty, full training will be given.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and a Stakeholders pension scheme plus much more! Please see the benefits in the Bank Flyer attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Date posted

17 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£14 an hour Pay rate includes annual leave supplement of 12.5%

Contract

Bank

Working pattern

Flexible working

Reference number

B9083-YMIUB3Admin

Job locations

Yate Minor Injuries Unit

Yate Westgate Centre

Yate

BS37 4AX

Job description

Job responsibilities

Please see the attached job description and person specification for further and more in-depth information about the role.

Job description

Job responsibilities

Please see the attached job description and person specification for further and more in-depth information about the role.

Person Specification

Experience

Essential

Previous experience of using IT equipment and systems e.g. computers, record/booking system
Experience of working as part of a team and understanding the dynamics
Good interpersonal and communication skills.
Excellent Customer Care skills

Desirable

Previous experience working in a Health and or Social Care environment
Previous experience in a customer facing role.
Trained in a range of systems/ IT applications relevant to the role e.g. person administration system, excel, word, outlook etc.

Qualifications

Essential

3 GCSEs including Maths and English Language or numeracy level 1/NVQ 1/2
Basic level of IT skills relevant to the role
ECDL level 1/2 or equivalent
Commitment to ongoing training.
Flexible working.

Desirable

Awareness or experience of Microsoft Office including Excel, Outlook, Email, Word.
NVQ Business Administration and or Customer Care Level 2

Person Specification

Experience

Essential

Previous experience of using IT equipment and systems e.g. computers, record/booking system
Experience of working as part of a team and understanding the dynamics
Good interpersonal and communication skills.
Excellent Customer Care skills

Desirable

Previous experience working in a Health and or Social Care environment
Previous experience in a customer facing role.
Trained in a range of systems/ IT applications relevant to the role e.g. person administration system, excel, word, outlook etc.

Qualifications

Essential

3 GCSEs including Maths and English Language or numeracy level 1/NVQ 1/2
Basic level of IT skills relevant to the role
ECDL level 1/2 or equivalent
Commitment to ongoing training.
Flexible working.

Desirable

Awareness or experience of Microsoft Office including Excel, Outlook, Email, Word.
NVQ Business Administration and or Customer Care Level 2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.