Administrator - North & West Bristol

Job summary

Are you dynamic, enthusiastic and ready for a challenge?

Do you want to work for a progressive organisation where staff have a voice?

Our Integrated Network Teams (INTs) deliver out of hospital care to people in their own homes or community clinics. We provide these services to people who are registered with a GP within Bristol, North Somerset, and South Gloucestershire (BNSSG).

As a member of our administrative team you will play an essential role in supporting clinical colleagues who work in these teams The administrative team work alongside clinical teams who include Nurses, Physiotherapists, Occupational Therapists and support staff. You will regularly communicate across the whole team as well as with service users and colleagues across the wider organisation.

This role is essential to the smooth running of our services ensuring that our service users receive the best care possible.

We have two posts available, one working Monday to Friday 4-8, one weekends only.

Main duties of the job

• Provide a professional service to a range of customers including patients/clients, carers, families, health professionals and other organisations.
• Respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations.
• Give non-clinical advice appropriately.
• Escalate issues to line manager.
• Liaise with colleagues, patients and external contacts regarding complex messages and patient queries (including sensitive information) to help the team run effectively.
• Adapt communication according to a diverse range of situations.
• Create templates and bespoke letters with guidance.
• Maintain awareness of priorities.
• Train colleagues and provide day to day supervision.
• Problem solve to manage expectations of patients.
• Develop rotas and resolve conflicting diary appointments.
• Organise meetings, set agendas, take minutes and follow up actions.
• Undertake project administration.
• Follow standard operating procedures, contributing ideas for process improvements.
• Support managers with recruitment related admin.
• Responsible for small expenditure and ordering of stationery and supplies.
• Maintain records relating to medical devices and equipment.
• Transport supplies as required.
• Create and maintain accurate records in line with confidentiality guidelines.
• Collate and input data using various systems, producing reports.

We may be asked to travel between our bases when required.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Employer details

Employer name

Sirona care & health CIC

Address

North Bristol Intermediate Care Centre

20 Ellsworth Road

Bristol

BS10 7EH

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

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Employer details

Employer name

Sirona care & health CIC

Address

North Bristol Intermediate Care Centre

20 Ellsworth Road

Bristol

BS10 7EH

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

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