Sirona care & health CIC

Bank Admin & Clerical

This job is now closed

Job summary

This is an important role that will sit within the administration team to provide a comprehensive and flexible administrative service to the teams of specialist clinicians as working within Bladder and Bowel Services. You will work collaboratively and flexibly with the team to provide a seamless administrative service ensuring all key functions of the services are covered each day.

Days/Times: Monday Friday

Core office hours are 8:30-16:30.

This role is up to 28 hours per week, this can be spread over 5 days or condensed into 3 long days.

Main duties of the job

Work flexibly to meet the demands of the service, covering holiday and sickness to ensure a smooth administrative service

Process referrals onto the EMIS system and process all associated tasks within service operational protocols including flagging any urgent referrals

Book clinical appointments and manage cancellations efficiently

Develop clinical letters from consultations using a standard template

Be responsible for discharging patients in accordance with local policy

Answer telephone queries, taking accurate messages and dealing with them appropriately, as well as keeping track of the team inbox

Provide administrative support working at home or at base as required e.g. typing printing, scanning, minute taking, producing letters, dealing with post, disposal of sensitive material

Travel as required to Sirona bases e.g. for training and meetings

Act in a professional, respectful and helpful manner at all times in line with Sirona values detailed below

Respond to patient enquiries with appropriate advice and empathy

Provide support to the senior administrators within the B&B team

Prioritise tasks effectively and complete work within specified deadlines, with flexibility and the ability to adapt when needed

Ensure own work and all outgoing material meets Sirona standards.

Be able to maintain effective systems for retrieving information.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Date posted

16 August 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£14 an hour Pay rate includes annual leave supplement of 12.5%

Contract

Bank

Working pattern

Flexible working

Reference number

B9083-BANKADMINIBB

Job locations

Bristol Community Health

Ullswater Road

Bristol

BS10 6DF

Southmead & Henbury Family Practice

Ullswater Road

Bristol

BS10 6DF

Job description

Job responsibilities

For a more detailed job description and list of main responsibilities, please refer to the attachment on this vacancy.

Job description

Job responsibilities

For a more detailed job description and list of main responsibilities, please refer to the attachment on this vacancy.

Person Specification

Qualifications

Essential

Essential:
Significant relevant experience in administrative work and use of EMIS managing patient appointments and bookings advantageous.
Experience of dealing with patients/customers in a service environment including able to deal with routine and non-routine queries
Experience of receiving calls from members of the public and dealing with queries / complaints
Experience of wait list management or willingness to learn.
Excellent organisational skills, able to forward plan.
Excellent communication skills with the ability to communicate clearly and succinctly both orally and written
Ability to work under pressure and meet deadlines

Desirable

Person Specification

Qualifications

Essential

Essential:
Significant relevant experience in administrative work and use of EMIS managing patient appointments and bookings advantageous.
Experience of dealing with patients/customers in a service environment including able to deal with routine and non-routine queries
Experience of receiving calls from members of the public and dealing with queries / complaints
Experience of wait list management or willingness to learn.
Excellent organisational skills, able to forward plan.
Excellent communication skills with the ability to communicate clearly and succinctly both orally and written
Ability to work under pressure and meet deadlines

Desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.