Sirona care & health CIC

Medical Secretary

The closing date is 03 April 2026

Job summary

Are you an organised, compassionate administrator who wants their work to genuinely make a difference to children and families?

Sirona care & health is looking for a Medical Secretary to join our Children's Community Health Partnership team in North Somerset . This is a rewarding part-timeopportunity to support clinical professionals delivering essential community healthcare services to children and young people across Bristol, North Somerset and South Gloucestershire.

As a Medical Secretary, you'll play a vital role in ensuring our clinical teams can deliver safe, timely and effective care. You'll provide high-quality administrative and secretarial support, manage confidential clinical correspondence, coordinate appointments and meetings, and act as a key point of contact for families, professionals and partner organisations.

This is a fast-paced, varied role where your organisational skills, professionalism and attention to detail will make a real impact every day.

Main duties of the job

Provide comprehensive secretarial/administration support to the clinical and secretarial.
Undertake any necessary photocopying, filing, and other administrative duties to ensure the efficient running of the office.
To be responsible for the audio/copy typing of letters, reports, general correspondence andstatutory assessments. To arrange and organise meetings as requested by/under the direction of clinical staff.
To be responsible for requesting test results/investigations/medical records and x-rays as instructed by clinical staff, bringing to their attention any urgent results that need immediate action.
To act as a contact point and liaise with patients, medical and nursing staff, police and social services, other agencies face to face and over the telephone dealing with queries .
Ensure that the waiting list targets are met, and pending lists are maintained .
Ensure that all administrative activity is recorded accurately for activity purposes in a timely manner.
To effectively deal with professionals' incoming mail.
Ensure effective diary systems are updated and maintained.
To be responsible for recording and booking clinical outcomes, patient telephone follow up appointments on (EMIS).
To assist in the training of new members of staff/colleagues.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Date posted

20 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

083-7862751-WW

Job locations

Drove House

Drove Road

Weston-super-Mare

BS23 3NT

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date. Please confirm your visa expiry date on your application to be considered.

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

Person Specification

Skills, Experience & Knowledge

Essential

Excellent interpersonal skills via telephone and face to face, with a variety of colleagues, carers / parents, professionals / agencies both internal and external e.g. consultants, GPs, health visitors, school health nurses, education, social services, multi-disciplinary team.
Experience of working as part of a team and ability to plan activities of own role.
Attention to detail to be able to complete tasks accurately and efficiently

Desirable

Good organisational/prioritization skills, being able to meet deadlines as well as carry out day to day activities of role.
Good oral and written communication skills e.g. ensuring messages are relayed and written down accurately.
Awareness of policies and procedures regarding confidentiality and data protection and ensure that these are adhered to with regard to patient records and information requested over the telephone.
To have the ability to work under pressure.
To be able to deal with patient queries in a professional, polite, sensitive and understanding manner.
To be able to promote good working relationships with secretarial colleagues and clinical staff.
Ability to work across sites in the wider BNSSG area.

Qualifications

Essential

Sound qualification in English language
Copy / audio typing experience
RSA III typing qualification or equivalent

Desirable

Previous secretarial experience dealing with telephone enquiries, correspondence, office administration and diary management
Previous experience of typing documents containing specialised terminology
Experience and understanding of dealing with sensitive and confidential information
Previous experience of working in a healthcare setting
Experience of patient booking system ie EMIS

Person Specification

Skills, Experience & Knowledge

Essential

Excellent interpersonal skills via telephone and face to face, with a variety of colleagues, carers / parents, professionals / agencies both internal and external e.g. consultants, GPs, health visitors, school health nurses, education, social services, multi-disciplinary team.
Experience of working as part of a team and ability to plan activities of own role.
Attention to detail to be able to complete tasks accurately and efficiently

Desirable

Good organisational/prioritization skills, being able to meet deadlines as well as carry out day to day activities of role.
Good oral and written communication skills e.g. ensuring messages are relayed and written down accurately.
Awareness of policies and procedures regarding confidentiality and data protection and ensure that these are adhered to with regard to patient records and information requested over the telephone.
To have the ability to work under pressure.
To be able to deal with patient queries in a professional, polite, sensitive and understanding manner.
To be able to promote good working relationships with secretarial colleagues and clinical staff.
Ability to work across sites in the wider BNSSG area.

Qualifications

Essential

Sound qualification in English language
Copy / audio typing experience
RSA III typing qualification or equivalent

Desirable

Previous secretarial experience dealing with telephone enquiries, correspondence, office administration and diary management
Previous experience of typing documents containing specialised terminology
Experience and understanding of dealing with sensitive and confidential information
Previous experience of working in a healthcare setting
Experience of patient booking system ie EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.