Sirona care & health CIC

Children's Therapies Administrator

The closing date is 02 January 2026

Job summary

We're looking for an administrator to join our friendly Children's Therapy Service. This part-time role is key to helping the team run smoothly and ensuring families receive the support they need without delay.

You'll provide vital secretarial and admin support, from managing waiting lists and booking initial appointments, to liaising with families, schools, GPs, and colleagues across the Trust.

Key details:

4 days per week - with hours at the beginning or end of the week
Patchway Locality Hub, Southmead House (BS10 6BQ) or Osprey Court (BS14 0BB)
Typical hours: 9:00 - 17:00

If you're a great communicator, a team player, and enjoy a varied admin role with purpose, we'd love to hear from you.

Apply now and help support better outcomes for children across our community.

Main duties of the job

To provide a comprehensive administration service to support in the day to day running of the service.
To act as a contact point and liaise with patients, teaching staff, education, social services and other staffing groups within the Trust over the telephone and face to face.
To maintain and monitor the waiting list at the direction of the Head of Therapies/ Service Manager sending out acknowledgement letters to parents and making initial appointments for joint assessments.
Ensure all clerical activity is recorded accurately for activity purposes in a timely manner. This will involve using the EMIS IT system for registering and discharging referrals and recording clinical outcomes
Ordering of stationery/office supplies
To assist with data collection/data management.
To undertake any necessary photocopying, filing, emailing and other administrative duties
To organise interpreting services prior to patient/carers appointments when requested.
To effectively deal with centralised emails on behalf of the service.
To understand and maintain a high standard of confidentiality adhering to the Trust Data Protection policy
To undertake training as and when necessary.
To work across CCHP sites as required.
To have a flexible approach and undertake any other duties appropriate to grade and needs of the department/ wider team as agreed between the post holder and the Admin Manager.

About us

Have you dreamt about a career that sparks excitement and fosters your professional growth? Do you picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find as an attachment on this vacancy.

Date posted

19 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Pro Rata, Per Annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

083-7640720-WW

Job locations

Patchway Locality Hub

Rodway Road

Patchway

BS34 5PE

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person Specification

Skills, Knowledge and Experience

Essential

Previous Administration experience dealing with telephone enquiries, correspondence, and office administration.
Experience and understanding of dealing with sensitive and confidential information.
Ability to maintain relevant records and information systems

Desirable

Knowledge of patient administration systems, such as EMIS, Microsoft and Power BI.
An understanding of Equality and Diversity policies.
Knowledge and awareness of Health & Safety.

Qualifications & Training

Essential

Good standard of education at GCSE level (9-4/A-C) including English language and Maths or equivalent.

Desirable

RSA 2 standard or equivalent
NVQ 2/3 in Business Administration

Person Specification

Skills, Knowledge and Experience

Essential

Previous Administration experience dealing with telephone enquiries, correspondence, and office administration.
Experience and understanding of dealing with sensitive and confidential information.
Ability to maintain relevant records and information systems

Desirable

Knowledge of patient administration systems, such as EMIS, Microsoft and Power BI.
An understanding of Equality and Diversity policies.
Knowledge and awareness of Health & Safety.

Qualifications & Training

Essential

Good standard of education at GCSE level (9-4/A-C) including English language and Maths or equivalent.

Desirable

RSA 2 standard or equivalent
NVQ 2/3 in Business Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.