Sirona care & health CIC

Business Operations Lead

The closing date is 09 September 2025

Job summary

We are looking for a Band 7 Business Operations Lead to join the Business Management Team within our Specialist Adult Support Services (SASS) division.

In this role, you will be working across the entirety of the SASS division as a key member of the wider Business Management Team; assisting the Business Manager, Associate Director and Specialist Services Managers to drive and successfully deliver the following:

Service and quality improvement within SASS services by leading and contributing to audits, reviews and improvement projects.
Management and monitoring all areas of contract compliance & performance reporting through understanding, operating and overseeing the use of a range of systems and processes that help the division to achieve its priorities.

Main duties of the job

The role will:

Work closely with services where required to support the achievement of contractual & quality outcomes (this role will initially focus on supporting one of our Specialist Services through a period of transformation)
Lead & manage the effective introduction of equitable & consistent changes within services, ensuring benefits are realised & captured
Contribute to & deploy robust systems & processes to improve contract performance & smooth operational running, ensuring that there is consistency across all SASS services
Support the provision overall strategic management, business planning & developmenT
Contribute to the management & development of the Business Management team & administrative staff across SASS to provide resilience & consistency of services on a day-to-day basis, whilst ensuring long-term sustainability & development of services & consistency across the partnership

You will:

Use a variety of management techniques to influence, help shape culture & enable the development of services/staff through training & coaching to achieve good outcomes
Work directly & harmoniously with other colleagues such as SASS Managers / Clinical Leads, Business Partners, Operational Service Leads, and Corporate Services to develop and monitor service delivery, finance & performance across all services & geographies
Develop excellent working relationships at all levels across BNSSG SASS services; including operational services

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Date posted

26 August 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year Per annum (Pro rata)

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

083-7357800-SL

Job locations

Badminton Road Offices

Badminton Road

Yate

BS37 5AF

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Person Specification

Qualifications and Training

Essential

Recognised post graduate management / leadership qualification.
Experience of operational management including managing and developing services in a variety of locations

Skills, Experience and Knowledge

Essential

Demonstrates excellent problem solving and decision-making skills and evidences ability to make informed decisions whilst considering wider organisational impacts.
Excellent organisational skills with the ability to think creatively and analytically to manage competing priorities and busy workloads and ensure both smooth operational running of the er locality / services with the ability to develop them further.
A good understanding of performance monitoring, corporate & financial data.
Excellent IT skills - including comprehensive knowledge of relevant IT packages - with the ability to use find, use and disseminate information using IT.

Person Specification

Qualifications and Training

Essential

Recognised post graduate management / leadership qualification.
Experience of operational management including managing and developing services in a variety of locations

Skills, Experience and Knowledge

Essential

Demonstrates excellent problem solving and decision-making skills and evidences ability to make informed decisions whilst considering wider organisational impacts.
Excellent organisational skills with the ability to think creatively and analytically to manage competing priorities and busy workloads and ensure both smooth operational running of the er locality / services with the ability to develop them further.
A good understanding of performance monitoring, corporate & financial data.
Excellent IT skills - including comprehensive knowledge of relevant IT packages - with the ability to use find, use and disseminate information using IT.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.