Sirona care & health CIC

Digital Clinical Systems Facilitator

The closing date is 25 July 2025

Job summary

We are looking to recruit a Digital Clinical Systems Facilitator to join our Digital Clinical Systems Team.

The team provide clinical system support to end users adding data to electronic patient records across Sirona which covers community-based healthcare across BNSSG (Bristol, North Somerset and South Glos).

The role is part home based, connecting with end users via phone or Microsoft teams. We also support end users at multiple different sites across BNSSG, so having a clean driving license and access to a car is essential.

You will work within the Digital department and work alongside our IT Service Desk, Desktop Engineers, IT Training, Business Intelligence teams.

Main duties of the job

You will be expected to communicate effectively with our systems users; approach workload with a flexible attitude; meet face-to-face with end-users on large projects; support with hardware and digital clinical systems such as EMIS, Connecting Care, and Adastra; implement new processes/systems; deliver training.

If you feel you possess these skills and have a "can do" attitude then please apply to join our friendly and forward-thinking team.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

083-7325548-WW

Job locations

Sirona care & health, Badminton Rd Office, 2nd Floor

Badminton Road

Yate

BS37 5AF

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

We are unable to offer sponsorship for this role. If you are currently on a visa you must have 12 months remaining on your visa from the time of start date. Please confirm your visa expiry date on application.

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Person Specification

Qualifications and Training

Essential

A good standard of education in English, Math and IT or business studies to A-level or equivalent (e.g. HNC, foundation course etc.).
Intermediate or advanced Excel skills.
Intermediate or advanced Visio skills.
Experience of business process mapping.
Valid driving license and own transport.

Desirable

Expert knowledge of EMIS configuration and usage.
Implementation of systems on mobile devices.
Evidence of on-going technical or systems development.
Project or change management qualification.
ISEB business analysis qualification or equivalent experience.
ITIL foundation or above qualifications.
Experience of alternative clinical systems used in a community healthcare environment.

Skills, Experience and Knowledge

Essential

Ability to train users either in person or over the telephone.
Significant relevant experience working in a customer facing role.
Experience of working on a big project.
Experience of working with mobile devices.
Working in a client facing environment.

Desirable

Able to demonstrate creativity in utilising different communication methods to engage stakeholders.
Experience working with EMIS.
Knowledge of implementing new processes/systems.
Experience of configuring systems in a similar health care setting.
Experience of training end users in clinical or other systems.

Person Specification

Qualifications and Training

Essential

A good standard of education in English, Math and IT or business studies to A-level or equivalent (e.g. HNC, foundation course etc.).
Intermediate or advanced Excel skills.
Intermediate or advanced Visio skills.
Experience of business process mapping.
Valid driving license and own transport.

Desirable

Expert knowledge of EMIS configuration and usage.
Implementation of systems on mobile devices.
Evidence of on-going technical or systems development.
Project or change management qualification.
ISEB business analysis qualification or equivalent experience.
ITIL foundation or above qualifications.
Experience of alternative clinical systems used in a community healthcare environment.

Skills, Experience and Knowledge

Essential

Ability to train users either in person or over the telephone.
Significant relevant experience working in a customer facing role.
Experience of working on a big project.
Experience of working with mobile devices.
Working in a client facing environment.

Desirable

Able to demonstrate creativity in utilising different communication methods to engage stakeholders.
Experience working with EMIS.
Knowledge of implementing new processes/systems.
Experience of configuring systems in a similar health care setting.
Experience of training end users in clinical or other systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.