Administrator - Skin Integrity Service

Sirona care & health CIC

This job is now closed

Job summary

An exciting opportunity has arisen for an administrator to work within the Skin Integrity Service teams alongside our existing administration and clinical team to support in the delivery of care to patients .This is a part time position, working 30 hours per week.

Successful candidates will be passionate about providing a first-class service to the patient group we serve by managing referral pathways, bookings and diaries for the team. You will need to be an excellent communicator both within the team and externally when helping clients with a diverse set of needs. You will demonstrate a desire to work creatively to help innovative service development within the Skin Integrity Service admin team and the wider organisation.We are looking for an individual who demonstrates excellent IT skills, comprehensive knowledge of Microsoft Office, minute taking and time management skills. Committed to working with a dynamic, forward thinking team, you will have exceptional proven organisational skills and the ability to work in a busy high performing team. Based near the city centre in an easily accessible location with free parking, you will work in a supportive environment with visible senior staff and an opportunity to support a team that is driving change and delivering excellent patient care.

Main duties of the job

Key Duties:

Work collaboratively as an administrator within a comprehensive administrative service for SKIN specialist services

Work independently using initiative as well as being part of the team to complete defined role

Work flexibly to meet the demands of the service, covering holiday and sickness to ensure a smooth administrative service

Process referrals onto the EMIS system and process all associated tasks within service operational protocols including flagging any urgent referrals

Book clinical appointments and manage cancellations efficiently

Be responsible for discharging patients in accordance with local policy

Answer telephone queries, taking accurate messages and dealing with them appropriately

Ensure own and team mailboxes are regularly checked and dealt within an appropriate time

Provide administrative support e.g. typing printing, scanning, minute taking, producing letters, dealing with post, disposal of sensitive material

Act in a professional, respectful and helpful manner at all times in line with Sirona values detailed below

Respond to patient enquiries with appropriate advice and empathy

Provide support to the senior administrators within the SKIN team

Prioritise tasks effectively and complete work within specified deadlines, with flexibility and the ability to adapt when needed.

Receive regular management supervision and participate in performance review

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Date posted

24 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per Annum, Pro Rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

083-7032204-MC

Job locations

William Budd Health Centre

2 Knowle West Health Park, Downton Road, Knowle

Bristol

BS4 1WH

Job description

Job responsibilities

Please see the attached job description for a full list of duties and responsibilities for this role.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Job description

Job responsibilities

Please see the attached job description for a full list of duties and responsibilities for this role.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person Specification

Experience and Skils

Essential

Excellent communication and interpersonal skills
Handling telephone enquiries
Able to work well in a team environment but also acts on own initiative
Able to prioritise time and tasks.
Range of IT skills including electronic communication, text processing, spread sheets and data bases

Desirable

Experience of healthcare settings

Qualifications

Essential

GCSE or equivalent including passes at Maths and English

Desirable

NVQ Level 3 in Business Administration

Person Specification

Experience and Skils

Essential

Excellent communication and interpersonal skills
Handling telephone enquiries
Able to work well in a team environment but also acts on own initiative
Able to prioritise time and tasks.
Range of IT skills including electronic communication, text processing, spread sheets and data bases

Desirable

Experience of healthcare settings

Qualifications

Essential

GCSE or equivalent including passes at Maths and English

Desirable

NVQ Level 3 in Business Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.