Sirona care & health CIC

Patient Safety Support

This job is now closed

Job summary

Working in the Patient Safety Team which is part of the wider Quality and Safety team, this role will provide a full, effective, and comprehensive range of administrative support which will enable the team to fulfil its function to a high-quality standard.

You will have a high level of admin skills which can lay the foundation to train and upskill to meet the data handling requirements of the role. You will have a high level of knowledge and experience of Microsoft office applications which you will use to provide day to day support to the Patient Safety Team.

This role provides the opportunity to gain valuable experience in Quality and Safety and Patient Safety including governance. We welcome applications from both experienced staff and those ready to step up to the next level with transferable skills.

Currently this is a Hybrid working role with a mixture of home working and In-office days at our base in Yate, South Glos.

Main duties of the job

To provide administrative support to the Patient Safety Team, working closely with the Patient Safety Facilitators.
To manage the Patient Safety Team Inbox ensuring all emails are categorised and flagged accordingly, and all admin emails actioned.
To assist the Patient Safety Team in all aspects of the day-to-day management of incidents.
To manage the process of reporting Incidents to system partners and processing feedback received.
Act as a primary point of contact (via the Patient Safety Phoneline and Inbox) for incident management queries and providing solutions on an ad hoc basis.
To actively track progress with incidents, incident actions and associated tasks such as CQC notifications and Duty of Candour.
To provide comprehensive meeting support, including pre and post meeting admin, minute/note taking, and action logging.
To provide administrative support for the roll out of training across the Sirona.
Work within own competencies to assist the patient safety team and escalate issues appropriately to ensure urgent situations are addressed swiftly.
Manage own workload with minimal supervision.
To support Sirona in meeting the requirements of the Patient Safety Incident Response Framework (PSIRF).
To actively support and promote a restorative, just and learn culture.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Date posted

10 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

083-6919447-SL

Job locations

Badminton Road Office

2nd Floor, Badminton Road

Yate

BS37 5AF

Job description

Job responsibilities

Please read the attached Job description and Person Specification for full details of the role before applying

Job description

Job responsibilities

Please read the attached Job description and Person Specification for full details of the role before applying

Person Specification

Skills and Abilities

Essential

Expert Administration skills and experience
Experience of Microsoft Office applications (including Outlook, Word, Excel, Powerpoint)
Experience of Ulysses, or other Incident management systems
Skills and experience of meeting administration (including minute/note taking)
Effective interpersonal and written communication skills (including managing phonelines)
Able to prioritise time and tasks, taking into account their own deadlines and those of other people
Able to work well in a team environment but also acts on own initiative, demonstrates proactivity
Flexible to meet service needs

Desirable

Working in a health/social care or service-oriented organisation
Project management/support experience

Education and Qualifications:

Essential

Educated to A level, NVQ level 3 in Business and Administration or equivalent experience.

Person Specification

Skills and Abilities

Essential

Expert Administration skills and experience
Experience of Microsoft Office applications (including Outlook, Word, Excel, Powerpoint)
Experience of Ulysses, or other Incident management systems
Skills and experience of meeting administration (including minute/note taking)
Effective interpersonal and written communication skills (including managing phonelines)
Able to prioritise time and tasks, taking into account their own deadlines and those of other people
Able to work well in a team environment but also acts on own initiative, demonstrates proactivity
Flexible to meet service needs

Desirable

Working in a health/social care or service-oriented organisation
Project management/support experience

Education and Qualifications:

Essential

Educated to A level, NVQ level 3 in Business and Administration or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.