Patient Flow Co-Ordinator

Sirona care & health CIC

This job is now closed

Job summary

As a Patient Flow Co-ordinator at our Minor Injuries Unit (MIU) in South Gloucestershire, you will be supporting the communication of complex and sensitive information.

You will need to adapt your style of communication according to need and situation. You will be required to have problem solving skills, be able to manage expectations and use your judgement.

You will support the MIU Administrators to deliver day-to-day administrative duties, ensuring that all administrative work is completed as required with accuracy and within set timeframes. Supporting performance reporting and collection of data for audits and CQC will form a key part of the role.

You will also be required to communicate effectively and efficiently with all levels of management and staff, always displaying a high level of tact and diplomacy and processing sensitive information confidentially.

Main duties of the job

Booking patients into the unit using the Adastra computer system, applying an initial priority to each individual according to their illness / injury and in line with the signs and symptoms training.

Using own initiative to change the priority of patients within the waiting room, alerting the Senior Clinician to any required changes.

Maintain safe patient numbers within the department waiting room, ensuring that additional space is used once maximum patient numbers have been reached.

Maintain oversight of patients within the waiting room and external spaces.

Use a range of media to communicate with others, including face to face, telephone, email, letter and conference calls.

Provide a point of contact for the service (including patients, carers, healthcare professionals and other external partners), responding to requests for information and signposting as required.

Answering the telephone within a timely manner and acting in a professional manner on all occasions.

Provide routine administrative support for the unit, maintaining confidentiality at all times. This might include (this list is not exhaustive): email, telephone calls, scanning, typing, filing / disposal of sensitive material.

Ensure relevant information is inputted onto IT systems with a high level of accuracy (systems include: EMIS and Adastra (patient record systems), Electronic Staff Record (ESR), WAP and supply chain ordering).

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Date posted

07 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

083-6906718-SL

Job locations

Yate MIU

21 Westwalk, Yate, Bristol

Bristol

BS37 4AX

Job description

Job responsibilities

Please see attached job description for a full job description and main duties of the Patient Flow Co-ordinator role.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Job description

Job responsibilities

Please see attached job description for a full job description and main duties of the Patient Flow Co-ordinator role.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person Specification

Experience

Essential

Range of IT skills including electronic communication, text processing, spread sheets and databases, including knowledge of Microsoft Office
Knowledge of the Data Protection Act and confidentiality.

Desirable

Working in a health/social care or service-oriented organisation
Prior use of patient database, Adastra, Medway & EMIS system knowledge

Qualifications

Essential

Numeracy and Literacy level 2 qualification or equivalent demonstrable skills
NVQ 3 in administration, or equivalent demonstrable experience

Person Specification

Experience

Essential

Range of IT skills including electronic communication, text processing, spread sheets and databases, including knowledge of Microsoft Office
Knowledge of the Data Protection Act and confidentiality.

Desirable

Working in a health/social care or service-oriented organisation
Prior use of patient database, Adastra, Medway & EMIS system knowledge

Qualifications

Essential

Numeracy and Literacy level 2 qualification or equivalent demonstrable skills
NVQ 3 in administration, or equivalent demonstrable experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.