Administrator

Sirona care & health CIC

This job is now closed

Job summary

Are you dynamic, enthusiastic and ready for a challenge?

Do you want to work for a progressive organisation where staff have a voice?

Our Integrated Neighbourhood Teams (INTs) deliver out of hospital care to people in their own homes or community clinics. We provide these services to people who are registered with a GP within Bristol, North Somerset, and South Gloucestershire (BNSSG).

As a member of our administrative team you will play an essential role in supporting clinical colleagues who work in these teams. The administrative team work alongside clinical teams who include Nurses, Physiotherapists, Occupational Therapists and support staff. This role will focus specifically on supporting the Integrated Neighbourhood Team.

Our base locations are Warmley Business Park (Warmley, Bristol) and Woodlands Court (Bradley Stoke, Bristol).

Main duties of the job

Provide a professional service to a range of customers including patients/clients, carers, families, health professionals and other organisations.
Respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations.
Correct data quality errors using business intelligence information
Give non-clinical advice appropriately.
Escalate issues to line manager.
Liaise with colleagues, patients and external contacts regarding complex messages and patient queries (including sensitive information) to help the team run effectively.
Adapt communication according to a diverse range of situations.
Create templates and bespoke letters with guidance.
Maintain awareness of priorities.
Train colleagues and provide day to day supervision.
Problem solve to manage expectations of patients.
Develop rotas and resolve conflicting diary appointments.
Organise meetings, set agendas, take minutes and follow up actions.
Undertake project administration.
Follow standard operating procedures, contributing ideas for process improvements.
Support managers with recruitment related admin.
Responsible for small expenditure and ordering of stationery and supplies.
Maintain records relating to medical devices and equipment.
Transport supplies as required.
Create and maintain accurate records in line with confidentiality guidelines.
Collate and input data using various systems, producing reports.

Travel between our bases is essential.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Date posted

05 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

083-6560282-MP-B

Job locations

South Gloucestershire *Multiple sites

Warmley Business Park Suites 1 and 2

Warmley

BS30 8XP

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person Specification

Qualifications

Essential

NVQ 3 in administration, or equivalent demonstrable experience.
Numeracy and literacy level 2 qualification or equivalent demonstrable skills.

Skills, Knowledge & Experience

Essential

Administration work relevant to position applied for (e.g. typing, minute taking, filing, mail management).
Experience of delivering excellent customer service over the telephone and in person.
Good level of IT literacy - familiar in the use of Microsoft packages (Word, Excel, Access & Outlook Email).
Experience of working well in a team environment and able to act on own initiative including the ability to prioritise time and tasks.
Able to supervise others and deputise for more senior colleagues when required.

Desirable

Working in a health/social care or service-oriented organisation.

Person Specification

Qualifications

Essential

NVQ 3 in administration, or equivalent demonstrable experience.
Numeracy and literacy level 2 qualification or equivalent demonstrable skills.

Skills, Knowledge & Experience

Essential

Administration work relevant to position applied for (e.g. typing, minute taking, filing, mail management).
Experience of delivering excellent customer service over the telephone and in person.
Good level of IT literacy - familiar in the use of Microsoft packages (Word, Excel, Access & Outlook Email).
Experience of working well in a team environment and able to act on own initiative including the ability to prioritise time and tasks.
Able to supervise others and deputise for more senior colleagues when required.

Desirable

Working in a health/social care or service-oriented organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.