Job summary
Sirona care and health has an exciting opportunity for a Safeguarding Administrator to join the Integrated Safeguarding Team, working predominately with the Safeguarding Children's Team in the North Somerset Area .
We are a cohesive and dedicated safeguarding team committed to the 'Think Family' model and so you will be working in partnership with health colleagues and partner agencies with a holistic focus on improving outcomes for vulnerable children/young people ensuring that their voice is heard. We are a friendly team with a breadth of knowledge and expertise that we are ready to share and support the development of new colleagues. This is an exciting time to be part of our team and we look forward to hearing from you.
Main duties of the job
To provide a comprehensive administration service for the service/department, including, for example, answering telephone and/or email enquiries, managing clinical and non-clinical records (paper and electronic), formal correspondence, photocopying, arranging meetings/events/appointments and liaising with a range of clients/patients/carers, partners, colleagues and visitors. The post holder may provide reception/mail-handling services and/or meet and greet visitors, arranging appropriate hospitality. They may provide day to day supervision of others.
The post holder will be responsible for managing highly confidential information relating to Child Protection and safeguarding cases, including the coordination of court reports and statements.
About us
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!
We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits we offer.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find as an attachment on this vacancy.
Job description
Job responsibilities
Communication and Relationships
Presents a calm and professional approach to clients, carers, external partners, colleagues and visitors at all times.
Ensures that sensitive and confidential information is appropriately protected when stored and transmitted. When dealing with information regarding child death/child neglect/child abuse the post holder is exposed indirectly to information which may be distressing
Provides information and advice to a range of internal and external contacts, delivering a high level of customer service using electronic, telephone, written and other channels of communication. The content to be communicated may be sensitive or complex.
Job description
Job responsibilities
Communication and Relationships
Presents a calm and professional approach to clients, carers, external partners, colleagues and visitors at all times.
Ensures that sensitive and confidential information is appropriately protected when stored and transmitted. When dealing with information regarding child death/child neglect/child abuse the post holder is exposed indirectly to information which may be distressing
Provides information and advice to a range of internal and external contacts, delivering a high level of customer service using electronic, telephone, written and other channels of communication. The content to be communicated may be sensitive or complex.
Person Specification
Qualifications
Essential
- oGood general education to GCSE level or equivalent - to include a C Grade in English and Mathematics.
- oNVQ level 3 in Business Administration or equivalent administrative qualifications or study, and a willingness to undertake appropriate administrative training where appropriate
- oIntermediate level of IT skills (broadly equivalent to NVQ3, ECDL Extra, or RSA2/3).
Experience
Essential
- oExperience of using Microsoft Word (create and format documents, mail merge), Microsoft Excel (create and format spreadsheets, simple formulae). Experience of databases (enter data, run simple reports) and producing reports/charts.
- oExperience of using/editing power-point presentations.
- oExperience of working effectively as part of an administrative team.
- oExperience of supervising or checking the quality of the work of others.
- oExperience of maintaining confidentiality and handling sensitive information.
Desirable
- oPrevious experience of producing legal reports / statements desirable
- oExperience in a similar work environment or service is desirable
Skills
Essential
- oExcellent written and verbal communication skills.
- oPolite telephone manner and demonstrable evidence of meeting high standards of customer service and targets/performance indicators.
- oTime Management/Prioritisation and organisation skills.
- oAttention to Detail.
- oModerate typing speed (approx 40 - 50 words per minute). Some posts will require the ability to undertaking audio typing at this speed.
- oAbility to be flexible to meet the needs of the service (e.g. occasional adjustment of working hours to deal with an emergency or help manage an unusually high workload).
- oAbility to demonstrate emotional resilience to cope with the emotional demands of the role.
- oAbility to travel to other Sirona care & health locations across BNSSG (e.g. meetings, training, covering for colleagues, transporting urgent mail or equipment).
Knowledge
Desirable
- oKnowledge of child protection administrative work including domestic abuse MARAC as it relates to health would be advantageous for this post.
Person Specification
Qualifications
Essential
- oGood general education to GCSE level or equivalent - to include a C Grade in English and Mathematics.
- oNVQ level 3 in Business Administration or equivalent administrative qualifications or study, and a willingness to undertake appropriate administrative training where appropriate
- oIntermediate level of IT skills (broadly equivalent to NVQ3, ECDL Extra, or RSA2/3).
Experience
Essential
- oExperience of using Microsoft Word (create and format documents, mail merge), Microsoft Excel (create and format spreadsheets, simple formulae). Experience of databases (enter data, run simple reports) and producing reports/charts.
- oExperience of using/editing power-point presentations.
- oExperience of working effectively as part of an administrative team.
- oExperience of supervising or checking the quality of the work of others.
- oExperience of maintaining confidentiality and handling sensitive information.
Desirable
- oPrevious experience of producing legal reports / statements desirable
- oExperience in a similar work environment or service is desirable
Skills
Essential
- oExcellent written and verbal communication skills.
- oPolite telephone manner and demonstrable evidence of meeting high standards of customer service and targets/performance indicators.
- oTime Management/Prioritisation and organisation skills.
- oAttention to Detail.
- oModerate typing speed (approx 40 - 50 words per minute). Some posts will require the ability to undertaking audio typing at this speed.
- oAbility to be flexible to meet the needs of the service (e.g. occasional adjustment of working hours to deal with an emergency or help manage an unusually high workload).
- oAbility to demonstrate emotional resilience to cope with the emotional demands of the role.
- oAbility to travel to other Sirona care & health locations across BNSSG (e.g. meetings, training, covering for colleagues, transporting urgent mail or equipment).
Knowledge
Desirable
- oKnowledge of child protection administrative work including domestic abuse MARAC as it relates to health would be advantageous for this post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
