Sirona care & health CIC

Operational Service Lead

This job is now closed

Job summary

Are you an experienced and dynamic individual seeking an opportunity to make a significant impact in healthcare operations? Sirona are currently recruiting an Operational Service Lead to join our dedicated team and play a key role in ensuring the smooth and efficient functioning of our Childrens community services.

Sirona are looking for a committed Operational Service Lead to work across BNSSG Childrens Services. The successful candidate will work closely with the Operations Manager, Clinical Lead and Allied Health professional under a triumvirate structure supporting all elements of Operational delivery. You will be responsible for providing performance and assurance oversight for your respective services as well as line management of admin teams. This role will primarily supporting the community therapies teams consisting of Physiotherapy, Occupational Therapy, Speech & Language Therapy, Specialist Health Advisors for SEND & Early Years Support Practitioners.

This is an excellent opportunity to progress your career. The job is challenging and rewarding in equal measure, and you will require resilience, determination and the ability to see new solutions to old problems. If you think this is the opportunity for you, and would like to join our welcoming team then wed love to hear from you.

Main duties of the job

Performance Monitoring: Oversee key performance indicators (KPIs) to monitor service performance. Regularly evaluate and analyse data to identify trends, challenges, and areas for improvement, taking corrective actions as necessary.

Operational Leadership: Take charge of the day-to-day operational management of administration services, ensuring efficient workflows, and seamless service delivery. Lead by example to inspire and motivate the team to achieve excellence.

Quality Assurance: Ensure adherence to healthcare standards, policies, and regulations. Implement and maintain quality assurance processes to uphold high standards of care, patient safety, and satisfaction.

Service Improvement: Identify opportunities for service enhancement and implement innovative solutions. Collaborate with stakeholders to develop and implement strategies that improve patient outcomes, experience, and operational efficiency.

Stakeholder Engagement: Establish and cultivate effective communication channels including clinical, administration staff and corporate partners. Collaborate with relevant parties to streamline processes and enhance service delivery.

Change Management: Lead the implementation of organisational change initiatives. Proactively identify opportunities for innovation and improvement, driving positive transformations within services.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Date posted

04 January 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B9083-24-0000CCHP

Job locations

Kingswood Locality Hub

Alma Road

Kingswood

Bristol

BS15 4DA

Eastgate House, Unit 9

Eastgate Road

Bristol

BS5 6XX

Drove House

Drove Road

Weston-super-Mare

BS23 3NT

Job description

Job responsibilities

For full details of the role please refer to the Job Description and Person Specification attached to this advert. Please read in full before applying for this role.

This role is for 37.5 hours per week

Job description

Job responsibilities

For full details of the role please refer to the Job Description and Person Specification attached to this advert. Please read in full before applying for this role.

This role is for 37.5 hours per week

Person Specification

Qualifications

Essential

A degree in healthcare management, business administration, or a related field.

Desirable

Studying towards or holds a post graduate qualification such as Masters degree in area of expertise or management
Willingness to undertake training required of the role as appropriate; such as Operational management
Level 5 Diploma in Leadership & Management & Health and Social Care

Experience

Essential

Previous experience working in a Health and or Social Care Community setting and or other relevant multi- disciplinary environment of a similar size and complexity.
Strong leadership and people management skills.
Excellent communication and interpersonal abilities.
Knowledge of healthcare policies, regulations, and quality standards.
Ability to analyse data, identify trends, and make informed decisions.
Demonstrates excellent problem solving and decision making skills and evidences ability to make informed decisions whilst considering wider organisational impacts.
Excellent organisational skills with the ability to think creatively and analytically to manage competing priorities and busy workloads, and ensure both smooth operational running of the locality services with the ability to develop them further.

Desirable

Ability to manage and monitor budgets, identify efficiencies and implement them
Ability to plan and deliver change projects successfully on time and to budget.
An understanding of the Childrens contracts, including targets and outcomes, with the ability to measure and monitor against them effectively.
Good communications skills of all types to enable effective and cross- partnership working to achieve excellent outcomes and service delivery, working with colleagues and building in standards.
Able to interpret and explain a variety of routine and more complex performance and financial information to a variety of audiences.
Able to manage, develop relationships and influence people using tact, persuasion and negotiation skills.
Experience in healthcare management, business administration, or a related field.
Knowledge of local, national, strategic and operational policy developments and an awareness of their implications.

Person Specification

Qualifications

Essential

A degree in healthcare management, business administration, or a related field.

Desirable

Studying towards or holds a post graduate qualification such as Masters degree in area of expertise or management
Willingness to undertake training required of the role as appropriate; such as Operational management
Level 5 Diploma in Leadership & Management & Health and Social Care

Experience

Essential

Previous experience working in a Health and or Social Care Community setting and or other relevant multi- disciplinary environment of a similar size and complexity.
Strong leadership and people management skills.
Excellent communication and interpersonal abilities.
Knowledge of healthcare policies, regulations, and quality standards.
Ability to analyse data, identify trends, and make informed decisions.
Demonstrates excellent problem solving and decision making skills and evidences ability to make informed decisions whilst considering wider organisational impacts.
Excellent organisational skills with the ability to think creatively and analytically to manage competing priorities and busy workloads, and ensure both smooth operational running of the locality services with the ability to develop them further.

Desirable

Ability to manage and monitor budgets, identify efficiencies and implement them
Ability to plan and deliver change projects successfully on time and to budget.
An understanding of the Childrens contracts, including targets and outcomes, with the ability to measure and monitor against them effectively.
Good communications skills of all types to enable effective and cross- partnership working to achieve excellent outcomes and service delivery, working with colleagues and building in standards.
Able to interpret and explain a variety of routine and more complex performance and financial information to a variety of audiences.
Able to manage, develop relationships and influence people using tact, persuasion and negotiation skills.
Experience in healthcare management, business administration, or a related field.
Knowledge of local, national, strategic and operational policy developments and an awareness of their implications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sirona care & health CIC

Address

Kingswood Locality Hub

Alma Road

Kingswood

Bristol

BS15 4DA

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

Employer details

Employer name

Sirona care & health CIC

Address

Kingswood Locality Hub

Alma Road

Kingswood

Bristol

BS15 4DA

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)