Administrator/Patient Flow Coordinator

Job summary

Do you have a passion for providing excellent customer care?

Do you enjoy a fast paced patient facing role?

Are you able to provide a warm and reassuring welcome?

Do you thrive in being part of a team?

This role could be perfect for you!

Clevedon Minor Injury Unit (MIU) sees patients for assessment and treatment of minor injuries from those aged 12 months and over as a walk-in and wait service.

Patients can be referred by 111 or advised appropriately by other healthcare professionals but no appointments are offered.

This role is the first point of contact for service users, staff and third parties contacting the Place Based Urgent Care Facilities.

The role holder is responsible for registering service users on the computer system and helping visitors and service users by signposting them and responding to requests for information. The role supports team members through administering various systems and processes and undertaking administrative tasks as required.

Full time or part time hours considered.

Main duties of the job

Provide a point of contact for the service (including patients, carers, healthcare professionals and other external partners), responding to requests for information and signposting as required.

Ensure relevant information is inputted onto IT systems with a high level of accuracy (Adastra, WAP and supply chain ordering).

Use a range of media to communicate with others, including face to face, telephone, email, letter and conference calls.

Answering the telephone within a timely manner and acting in a professional manner on all occasions

Maintain safe patient numbers within the department waiting room, ensuring that additional space is used once maximum patient numbers have been reached.

Maintain oversight of patients within the waiting room and external spaces.

Ability to recognise a person in need and escalate concerns in a timely manner to clinical team.

Alert the Senior Shift Clinician to service users that may require immediate attention (including possible infectious and vomiting patients) and assist clinicians by calling for an ambulance or deploying a vanity screen.

To arrange preliminary fracture clinic hospital appointments for service users, sending their case notes electronically for use by other healthcare professionals

Provide routine administrative support for the unit, maintaining confidentiality at all times. This might include (this list is not exhaustive): email, telephone calls, scanning, typing, filing / disposal of sensitive material.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Employer details

Employer name

Sirona care & health CIC

Address

North Somerset Community Hospital

Old Street

Clevedon

Avon

BS216BS

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

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Employer details

Employer name

Sirona care & health CIC

Address

North Somerset Community Hospital

Old Street

Clevedon

Avon

BS216BS

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

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