Sirona care & health CIC

SPA Triage Clinician

This job is now closed

Job summary

Are you looking for a new and exciting opportunity with flexible working hours? Come and join our SPA Team! Due to internal promotion, we are looking for 2 new SPA Triage Clinicians.

No matter what stage in your career you are at, The Single Point of Access (SPA) is a great place for nurses and allied health professionals to develop their careers by utilising their knowledge and skills to improve patient outcomes and deliver an excellent service to those who contact our service.

As a Triage Clinician, you will be given a high degree of autonomy to reach a safe and appropriate disposition that may include providing advice and guidance, onward referral to a Sirona team or signposting to the most appropriate service for their needs, always being an advocate for the patient, SPA, own profession and for Sirona.

You will work alongside our diverse team of Triage Clinicians and health navigators who are responsible for processing the routine referrals and urgent callout requests that are received for adult patients within Sirona boundaries.

You will work alongside a compassionate leadership team who accommodate their staff. We can offer full time, part time and flexible working patterns. Hybrid working is available after your initial 6-week training.

This is a fast paced and dynamic environment operating between the hours of 07:30 and 20:00

Main duties of the job

In this role, you will ensure everyone who accesses the service receives a high quality of care that is underpinned by the Sirona values that revolve around taking it personally.

Utilising your clinical knowledge, problem solving ability, leadership skills and experience, your responsibilities will include:

Person-centred triage of referrals using telephone and/or video consultation methods in the future

Providing advice and reassurance to patients, their relatives, friends and carers

Raising any safeguarding or other concerns identified in compliance with the organisations policies and procedures

Identifying service users needs and establishing the timeframe in which care is required including those needed to help in preventing unnecessary hospital admissions or to facilitate an early discharge from hospital

Allocating triaged referrals to the correct service and signposting to other partners as appropriate

Supporting clinical and non-clinical colleagues within and outside of SPA through shared decision making and professional guidance

Keeping own knowledge and skills current through a commitment to Continuous Professional Development and the timely completion of mandatory and other essential training

Actively participating with individual and group supervision including one to ones and personal development reviews (PDRs)

Maintain complete and accurate documentation using EMIS

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Date posted

10 July 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

B9083-23-0314

Job locations

Sirona Care & Health

Tickenham Road

Clevedon

Avon

BS216FW

The Withywood Centre

Queens Road

Bristol

BS138QA

Sirona Care & Health

83 Tower Road North

Bristol

BS308XP

Job description

Job responsibilities

Please refer to the attached job description and person specification for further information about the role.

Job description

Job responsibilities

Please refer to the attached job description and person specification for further information about the role.

Person Specification

Qualifications

Essential

Registered healthcare professional with current registration with a professional body (GMC, NMC, HCPC etc).
Evidence of recent continuing professional development.

Desirable

Post-graduate training in patient assessment and/or hear and treat.

Experience

Essential

Post-registration experience within an acute or community setting.
The ability to interpret clinical information, using analytical and problem solving skills to inform decision making.
Knowledge and understanding of relevant legal issues relating to the role, i.e. information governance, confidentiality and mental capacity.
Experience of working across organisational boundaries within health, social care and mental health.
Demonstrable knowledge of key clinical interventions including skin/wound care, continence, and catheter care. Medication administration, IV access and antibiotics, vaccinations and injections, mobility assessments.
Experience of recognising and managing the deteriorating patient including an understanding of SEPSIS and NEWS2.
Ability to communicate clearly and succinctly in writing with a competent level of IT skills.
Ability to demonstrate clear and concise verbal communication.
Ability to build effective working relationships at all levels.

Desirable

Previous experience of telephone or remote triage and consultation.
Experience of providing urgent and emergency care including triage.
Experience of developing relationships with external agencies and organisations.
Experience of working within a clinical or other contact centre environment.
An understanding of the structure for the delivery of NHS services within BNSSG.

Person Specification

Qualifications

Essential

Registered healthcare professional with current registration with a professional body (GMC, NMC, HCPC etc).
Evidence of recent continuing professional development.

Desirable

Post-graduate training in patient assessment and/or hear and treat.

Experience

Essential

Post-registration experience within an acute or community setting.
The ability to interpret clinical information, using analytical and problem solving skills to inform decision making.
Knowledge and understanding of relevant legal issues relating to the role, i.e. information governance, confidentiality and mental capacity.
Experience of working across organisational boundaries within health, social care and mental health.
Demonstrable knowledge of key clinical interventions including skin/wound care, continence, and catheter care. Medication administration, IV access and antibiotics, vaccinations and injections, mobility assessments.
Experience of recognising and managing the deteriorating patient including an understanding of SEPSIS and NEWS2.
Ability to communicate clearly and succinctly in writing with a competent level of IT skills.
Ability to demonstrate clear and concise verbal communication.
Ability to build effective working relationships at all levels.

Desirable

Previous experience of telephone or remote triage and consultation.
Experience of providing urgent and emergency care including triage.
Experience of developing relationships with external agencies and organisations.
Experience of working within a clinical or other contact centre environment.
An understanding of the structure for the delivery of NHS services within BNSSG.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sirona care & health CIC

Address

Sirona Care & Health

Tickenham Road

Clevedon

Avon

BS216FW

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

Employer details

Employer name

Sirona care & health CIC

Address

Sirona Care & Health

Tickenham Road

Clevedon

Avon

BS216FW

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)