Customer Service Apprenticeship (Admin)

Job summary

As this is an apprenticeship opportunity please refer to the full Apprenticeships Standards for full duties and job description.

This apprenticeship role will support the administration and clients of the North Somerset Health Visiting team to provide a high quality service.

An exciting opportunity is available for the right candidate to undertake the customer service practitioner apprenticeship.

The role of a customer service practitioner is to deliver high quality services to the customers (clients) of their organisation. Your core responsibility will be to provide a high quality service to customers (clients) which will be delivered from the workplace. These may be one-off or routine contacts and include dealing with orders, offering advice, guidance and support, taking calls and passing on messages, service development or gaining insight through measuring customer satisfaction. You may be the first point of contact for clients to make contact.

Main duties of the job

Your actions will influence the customer (client) experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as service knowledge when delivering to your customers (clients). You will provide service in line with the organisations customer service standards and strategy and within appropriate regulatory requirements. Your customer (client) interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

You will learn new skills in the following areas:

Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Systems and resources

Your role and responsibility

Customer experience

Product and service knowledge

Interpersonal skills

Communication skills

Influencing skills

Personal organisation

Dealing with conflict and challenges

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Employer details

Employer name

Sirona care & health CIC

Address

Drove Road

Weston-super-Mare

BS23 3NT

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

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Employer details

Employer name

Sirona care & health CIC

Address

Drove Road

Weston-super-Mare

BS23 3NT

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

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