Job summary
The post holder is responsible for the Consort
House site as co-ordinator and incident lead, working in close liaison with the
Emergency Planning Resilience and Response, Estates and Health and Safety
leads.
The post holder will manage the administration and
reception team at Consort House, ensuring an efficient, high quality and
effective administrative support service representing FCHC values and quality
of care. This includes staff recruitment, appraisals, training, rostering, day
to day line management and chairing staff meetings.
Main duties of the job
The job involves:
Providing support and line management for
administration staff, including allocating workload, managing and monitoring
performance and maintaining high standards and good practice amongst the
administrative staff and administration systems
The post holder will act as site liaison for
Estates and Health and Safety at Consort House, working in partnership with
colleagues to ensure that the headquarters adheres to Health and Safety
Legislation, completing incident reports as required and liaising with
external partners to resolve any issues.
The post holder will take a lead role in the
event of any incidents/accidents and near miss occurrences in accordance with
our policies and procedures, liaising with relevant agencies/managers
(Estates, Health and Safety, IT, NHS property services) when incidents occur.
The post holder will facilitate management
for Consort House: to act as the intelligent client for third-party
supplier contracts, holding suppliers accountable for outsourced services.
This includes addressing any maintenance and operation issues at the site and
escalating appropriately to suppliers, contractors and the Estates and Health
& Safety teams.
About us
Do you want to be part of an organisation recognised as
one of the top community providers to work for in the country, delivering high
quality NHS care? (2025 Staff Survey results)
First Community is a staff owned
social enterprise rated Good by CQC, which delivers NHS community services across
east Surrey and parts of West Sussex. We
are looking for individuals who share our values First-rate care, First-rate people,
First-rate value.
First Community is a great place
to work, everyone has a voice and is supported to develop their career to its
full potential. We offer all our staff: NHS terms and conditions, high quality
training and development opportunities, flexible working to enable a good work
life balance, an inclusive and friendly work environment, NHS pension,
flexible retirement options and various employee benefits.
Please talk to us before applying
or at interview about the flexibility you need. We may not be able to meet your
needs exactly, but we do promise to fully consider your request and meet your needs
where possible. Flexible working options may vary depending on the
role.
At First Community we welcome
applications from black, Asian and minority ethnic candidates, LGBTQ+
candidates and candidates with disabilities. All applicants are
treated fairly and consistently at every stage of the recruitment process,
including the consideration of reasonable adjustments.
Sustainability is integral to
First Community achieving the NHS Net Zero target.
Job description
Job responsibilities
To be the Consort House site co-ordinator and incident lead, working in
close liaison with the Emergency Planning Resilience and Response,
Estates and Health and Safety leads.
To manage the administration and reception team at Consort House,
ensuring an efficient, high quality and effective administrative support
service. This includes staff recruitment, appraisals, training, rostering, day
to day line management and chairing staff meetings.
To be an excellent role model for the administration and reception team,
always demonstrating First Community Health and Care values and
behaviours.
To ensure staff are suitably trained in the use of appropriate clinical and
non-clinical recording systems in order to meet the demands of the
service and Consort House, our company headquarters.
To proactively manage workloads to ensure the effective and efficient
running of the service and Consort House, including assisting managers
and deputies with administrative support.
To work with a high level of independence in their work to consistently
deliver a person focused service, which promotes good customer service
and effective working relationships.
When completing your
application please refer to both the Application Guide and full Job Description
& Person Specification - these can be found under supporting documents.
Job description
Job responsibilities
To be the Consort House site co-ordinator and incident lead, working in
close liaison with the Emergency Planning Resilience and Response,
Estates and Health and Safety leads.
To manage the administration and reception team at Consort House,
ensuring an efficient, high quality and effective administrative support
service. This includes staff recruitment, appraisals, training, rostering, day
to day line management and chairing staff meetings.
To be an excellent role model for the administration and reception team,
always demonstrating First Community Health and Care values and
behaviours.
To ensure staff are suitably trained in the use of appropriate clinical and
non-clinical recording systems in order to meet the demands of the
service and Consort House, our company headquarters.
To proactively manage workloads to ensure the effective and efficient
running of the service and Consort House, including assisting managers
and deputies with administrative support.
To work with a high level of independence in their work to consistently
deliver a person focused service, which promotes good customer service
and effective working relationships.
When completing your
application please refer to both the Application Guide and full Job Description
& Person Specification - these can be found under supporting documents.
Person Specification
Knowledge
Desirable
- Knowledge of medical terminology and NHS IT systems
- Knowledge of standing financial and NHS business instructions
Other
Essential
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
- Excellent organisational skills
- Good team player
- Ability to work under pressure and to meet deadlines, and to change priorities as required
- Commitment to continuing professional development
- Professional calm and efficient manner
- Demonstrate a strong desire to improve performance and make a difference by focusing on the goals of the team that you manage
- Exposure to verbal complaints
- Exposure to highly confidential sensitive and contentious issues and situations
Experience
Essential
- Experience of working in an administrative department
- Experience of overseeing a building reception function
- Experience of responding to incidents and emergencies
- Substantial experience in a managerial role
- Experience of managing the recruitment and selection of staff, appraisals and sickness absence management
- Experience of producing meeting reports and meeting minutes
Desirable
- Experience of working within a healthcare environment
- Health & Safety Experience
- Knowledge of standing financial and NHS business instructions
Skills
Essential
- Excellent communication and interpersonal skills
- Excellent skills in change management
- Evidence of skills in dealing with challenging people and challenging situations
- Excellent problem-solving skills
- Advanced IT skills (Microsoft Word, Excel, PowerPoint, CoPilot) to produce reports, spreadsheets and correspondence as required
- Evidence of literacy and numeracy skills
- Use of electronic clinical records systems
Qualifications
Essential
- Degree level qualification or equivalent
Desirable
- Institution of Occupational Safety and Health (IOSH) Qualification
Person Specification
Knowledge
Desirable
- Knowledge of medical terminology and NHS IT systems
- Knowledge of standing financial and NHS business instructions
Other
Essential
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
- Excellent organisational skills
- Good team player
- Ability to work under pressure and to meet deadlines, and to change priorities as required
- Commitment to continuing professional development
- Professional calm and efficient manner
- Demonstrate a strong desire to improve performance and make a difference by focusing on the goals of the team that you manage
- Exposure to verbal complaints
- Exposure to highly confidential sensitive and contentious issues and situations
Experience
Essential
- Experience of working in an administrative department
- Experience of overseeing a building reception function
- Experience of responding to incidents and emergencies
- Substantial experience in a managerial role
- Experience of managing the recruitment and selection of staff, appraisals and sickness absence management
- Experience of producing meeting reports and meeting minutes
Desirable
- Experience of working within a healthcare environment
- Health & Safety Experience
- Knowledge of standing financial and NHS business instructions
Skills
Essential
- Excellent communication and interpersonal skills
- Excellent skills in change management
- Evidence of skills in dealing with challenging people and challenging situations
- Excellent problem-solving skills
- Advanced IT skills (Microsoft Word, Excel, PowerPoint, CoPilot) to produce reports, spreadsheets and correspondence as required
- Evidence of literacy and numeracy skills
- Use of electronic clinical records systems
Qualifications
Essential
- Degree level qualification or equivalent
Desirable
- Institution of Occupational Safety and Health (IOSH) Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
