Job summary
We are looking
for a new administrator to join Responsive Services.
Responsive Services
comprises of the Intermediate Care team, Virtual ward, Referral Hub and Urgent
Community Response.
This role will be based at Consort House in central
Redhill.
Responsive
Services are an admission avoidance and facilitated discharge team working in
the east Surrey area.
The Responsive Services administration team functions from 8am to 6pm Monday to Sunday. The postholder will be expected to work shift patterns to cover service delivery.
Main duties of the job
The administrator will work within the Referral Hub managing referrals from the hospital and the community, referrals are often taken over the phone with the administrator as the first point of contact for referrers. The administrator will take essential information from the referrer and direct the referral to a clinician for triage.
This role will involve managing referrals via email, answering the phone, liaising with other teams, chasing documents and results in a timely way.
We work closely with our Social and Health care partners so excellent communication skills are a must and the ability to work in a fast-paced environment.
First Community is committed to safeguarding and promoting the welfare of vulnerable adults and children and expect all staff to share this commitment.
First Community will support personal development through the annual appraisal process and in house training.
If you would like to discuss the role further or to arrange a visit please contact Jessica Foster 01737 775475.
About us
Do you want to be part of an organisation recognised as
one of the top community providers to work for in the country, delivering high
quality NHS care? (2025 Staff Survey results)
First Community is a staff owned
social enterprise rated Good by CQC, which delivers NHS community services across
east Surrey and parts of West Sussex. We
are looking for individuals who share our values First-rate care, First-rate people,
First-rate value.
First Community is a great place
to work, everyone has a voice and is supported to develop their career to its
full potential. We offer all our staff: NHS terms and conditions, high quality
training and development opportunities, flexible working to enable a good work
life balance, an inclusive and friendly work environment, NHS pension,
flexible retirement options and various employee benefits.
Please talk to us before applying
or at interview about the flexibility you need. We may not be able to meet your
needs exactly, but we do promise to fully consider your request and meet your needs
where possible. Flexible working options may vary depending on the
role.
At First Community we welcome
applications from black, Asian and minority ethnic candidates, LGBTQ+
candidates and candidates with disabilities. All applicants are
treated fairly and consistently at every stage of the recruitment process,
including the consideration of reasonable adjustments.
Sustainability is integral to
First Community achieving the NHS Net Zero target.
Job description
Job responsibilities
The role is based in Responsive Services, the administrator is the first
point of contact for referrers into Responsive Services which comprises of the
Intermediate Care Team, Virtual Ward, Urgent Community Response and Referral
Hub.
The administrator will:
- Manage the administration
of the referral process from external and internal referrers to provide better
and quicker access to clinicians and community services.
- Provide information,
advice and signposting to ensure that every service user is able to speak to
the right person in the right place at the right time.
- Support the team to
facilitate patients discharge from the hospital into the community.
We work closely with our Social and Health care partners so excellent
communication skills are essential and the ability to work in a fast-paced
environment.
The administrator is required to participate fully as a member of
Responsive Services providing efficient and effective running of the
administrative functions.
When
completing your application please refer to both the Application Guide and full
Job Description & Person Specification - these can be found under
supporting documents.
Job description
Job responsibilities
The role is based in Responsive Services, the administrator is the first
point of contact for referrers into Responsive Services which comprises of the
Intermediate Care Team, Virtual Ward, Urgent Community Response and Referral
Hub.
The administrator will:
- Manage the administration
of the referral process from external and internal referrers to provide better
and quicker access to clinicians and community services.
- Provide information,
advice and signposting to ensure that every service user is able to speak to
the right person in the right place at the right time.
- Support the team to
facilitate patients discharge from the hospital into the community.
We work closely with our Social and Health care partners so excellent
communication skills are essential and the ability to work in a fast-paced
environment.
The administrator is required to participate fully as a member of
Responsive Services providing efficient and effective running of the
administrative functions.
When
completing your application please refer to both the Application Guide and full
Job Description & Person Specification - these can be found under
supporting documents.
Person Specification
Qualifications
Essential
- GCSE Maths and English or equivalent
- NVQ3 in administration/customer service
Desirable
- ECDL or relevant word processing qualification
Experience
Essential
- Experience of working in an administrative environment
- Experience of working in a customer service environment
- Data collection
Skills
Essential
- Excellent communication and interpersonal skills
- Able to respond to people at all levels in own and partnership organisations, maintaining good working relationships
- Record keeping
- Keyboard Skills-use of word, excel and outlook
- Evidence of literacy and numeracy skills
- Excellent organisational skills
- Time Management
- Ability to prioritise workload
- Confidentiality/data protection of the needs of clients and how to deal tactfully and sensitively to concerns
Desirable
- Minute taking
- Touch typing / audio typing skills
Knowledge
Essential
- Good working knowledge of IT use of Emis
- Excellent written and verbal communication skills
- Confidentiality/data protection
- Of the needs of clients and how to deal tactfully and sensitively to concerns
- Updating and maintaining databases
Other
Essential
- Demonstrate organisations values
- Organised
- Ability to work as a team member
- Ability to work independently
- Flexible, adaptable and reliable
Desirable
- Driving license and own transport
Person Specification
Qualifications
Essential
- GCSE Maths and English or equivalent
- NVQ3 in administration/customer service
Desirable
- ECDL or relevant word processing qualification
Experience
Essential
- Experience of working in an administrative environment
- Experience of working in a customer service environment
- Data collection
Skills
Essential
- Excellent communication and interpersonal skills
- Able to respond to people at all levels in own and partnership organisations, maintaining good working relationships
- Record keeping
- Keyboard Skills-use of word, excel and outlook
- Evidence of literacy and numeracy skills
- Excellent organisational skills
- Time Management
- Ability to prioritise workload
- Confidentiality/data protection of the needs of clients and how to deal tactfully and sensitively to concerns
Desirable
- Minute taking
- Touch typing / audio typing skills
Knowledge
Essential
- Good working knowledge of IT use of Emis
- Excellent written and verbal communication skills
- Confidentiality/data protection
- Of the needs of clients and how to deal tactfully and sensitively to concerns
- Updating and maintaining databases
Other
Essential
- Demonstrate organisations values
- Organised
- Ability to work as a team member
- Ability to work independently
- Flexible, adaptable and reliable
Desirable
- Driving license and own transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
