Job summary
Neighbourhood
navigation (social prescribing) is an exciting NEW service for East Surrey, enabling GPs, nurses, other health and care, and social professionals to refer
or recommend people into a range of local, non-clinical community-based
services across the Joy platform.
The
administrator role will form a key part of the new team delivering this new
service. We would love to hear from you if you are a passionate, organised, and
a community-minded individual, with a strong background in providing admin
support for a team or individuals.
The
admin role will be a key role within the team and you will be juggling a varied
workload with often competing deadlines. You will work alongside the navigators
and respond to patient enquiries so excellent communication skills are a
necessity.
Interview Dates: 1 or 9 September 2025.
Main duties of the job
The
administrator role will have an interesting and varied workload. Working as the
first point of contact for the new service and helping patients with any
enquiries. You will also be supporting the team
of navigators and help with informing community groups and local support about
the new service.
You
will be working within the neighbourhood teams to provide information or
answering any queries that they may have. You must be an effective team member
but also be able to work on your own and use your initiative, to resolve
problems with minimal supervision and have strong attention to detail.
About us
Do you want to be part of an organisation that was rated best provider of NHS care to work for nationwide? (2023 staff survey results)
First Community is a staff owned
social enterprise rated Good by CQC, which delivers NHS community services across
east Surrey and parts of West Sussex. We
are looking for individuals who share our values First-rate care, First-rate people,
First-rate value.
First Community is a great place
to work, everyone has a voice and is supported to develop their career to its
full potential. We offer all our staff: NHS terms and conditions, high quality
training and development opportunities, flexible working to enable a good work
life balance, an inclusive and friendly work environment, an NHS pension,
flexible retirement options and various employee benefits.
Please talk to us before applying
or at interview about the flexibility you need. We may not be able to meet your
needs exactly, but we do promise to fully consider your request and meet your needs
where possible. Please note, flexible working options may vary depending on the
role.
At First Community we welcome
applications from black, Asian and minority ethnic candidates, LGBTQ+
candidates and candidates with disabilities. We ensure that all applicants are
treated fairly and consistently at every stage of the recruitment process,
including the consideration of reasonable adjustments.
Sustainability is integral to
First Community achieving the NHS Net Zero target.
Job description
Job responsibilities
The post holder
will be supporting the new East Surrey Neighbourhood Navigation service (social
prescribing) and the digital Joy platform and be responsible for providing
effective and efficient administrative and clerical support to the team.
The service is
being supported by Joy, a case management and marketplace platform that allows direct
referrals from health professionals, and onward referrals into local community
groups and clubs, allowing patients to access preventative care options that will
lead to better, long term health outcomes for people.
The service will
be aligned and integrated with the five East Surrey neighbourhoods and the
local health and wellbeing networks and will work in partnership with key
stakeholders in East Surrey including GP practices, Primary Care Networks
(PCNs), Growing Health together, Local Authorities, Voluntary Community and
social Enterprises (VCSE), Ageing well steering group, East Surrey Place, local
community providers and Community link workers.
When completing your application please refer to both the
Application Guide and full Job Description & Person Specification - these
can be found under supporting documents.
Job description
Job responsibilities
The post holder
will be supporting the new East Surrey Neighbourhood Navigation service (social
prescribing) and the digital Joy platform and be responsible for providing
effective and efficient administrative and clerical support to the team.
The service is
being supported by Joy, a case management and marketplace platform that allows direct
referrals from health professionals, and onward referrals into local community
groups and clubs, allowing patients to access preventative care options that will
lead to better, long term health outcomes for people.
The service will
be aligned and integrated with the five East Surrey neighbourhoods and the
local health and wellbeing networks and will work in partnership with key
stakeholders in East Surrey including GP practices, Primary Care Networks
(PCNs), Growing Health together, Local Authorities, Voluntary Community and
social Enterprises (VCSE), Ageing well steering group, East Surrey Place, local
community providers and Community link workers.
When completing your application please refer to both the
Application Guide and full Job Description & Person Specification - these
can be found under supporting documents.
Person Specification
Knowledge
Essential
- Ability to manage varying workloads.
- Good working knowledge if IT and use of Office 365, teams, outlook, excel, word databases and web platforms.
Desirable
- An understanding of health and wellbeing issues, and Social Prescribing.
- Good knowledge of the East Surrey area and the support services within it.
- Ability to work on own initiative as well as part of a team.
- Flexible, adaptable, and creative.
Experience
Essential
- Experience of working in an administrative environment.
- Experience of working in a customer service environment.
Desirable
- Experience of working within social prescribing, voluntary sector, primary care, public health or health promotion.
- Experience of data collection and data entry.
Other
Essential
- Ability to work as part of a team.
- Ability to work independently.
- Flexible, adaptable and able to use own initiative.
Qualifications
Essential
- GCSE or equivalent in Maths and English.
- NVQ 3 in administration or related subject or can demonstrate equivalent proven experience.
Skills
Essential
- Excellent people and communication skills, able to adapt communication style and approach to fit the person and individual situation.
- Excellent listening and interpersonal skills.
- Ability to prioritise workload.
- Minute/note taking.
Person Specification
Knowledge
Essential
- Ability to manage varying workloads.
- Good working knowledge if IT and use of Office 365, teams, outlook, excel, word databases and web platforms.
Desirable
- An understanding of health and wellbeing issues, and Social Prescribing.
- Good knowledge of the East Surrey area and the support services within it.
- Ability to work on own initiative as well as part of a team.
- Flexible, adaptable, and creative.
Experience
Essential
- Experience of working in an administrative environment.
- Experience of working in a customer service environment.
Desirable
- Experience of working within social prescribing, voluntary sector, primary care, public health or health promotion.
- Experience of data collection and data entry.
Other
Essential
- Ability to work as part of a team.
- Ability to work independently.
- Flexible, adaptable and able to use own initiative.
Qualifications
Essential
- GCSE or equivalent in Maths and English.
- NVQ 3 in administration or related subject or can demonstrate equivalent proven experience.
Skills
Essential
- Excellent people and communication skills, able to adapt communication style and approach to fit the person and individual situation.
- Excellent listening and interpersonal skills.
- Ability to prioritise workload.
- Minute/note taking.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
