Job summary
An exciting
opportunity has arisen to jointly lead the busy admin team within the
Musculoskeletal service at First Community.
We are looking for an enthusiastic and
motivated person with excellent organisational and interpersonal skills.
You
should be able to use your own initiative, enjoy dealing with the public and
working under pressure, as part of a friendly team.
Main duties of the job
Duties
are varied and include working with the current team lead and Admin Manager to
ensure smooth running of the service and producing data for submission to the
ICB and NHSE.
Your
responsibilities will also include joint management of the admin team, which
involves conducting Achievement Reviews and management of performance, so
previous experience of this type of work is desirable.
The post is primarily
based at East Surrey Hospital but with a potential move to central Redhill
during the course of the contract. It will also include occasional evening work
and a requirement to visit the other sites that we offer therapy services from,
such as Caterham Dene Hospital and Oxted Therapies Unit.
About us
Do you want to be part of an organisation that was rated best provider of NHS care to work for nationwide? (2023 staff survey results)
First Community is a staff owned
social enterprise rated Good by CQC, which delivers NHS community services across
east Surrey and parts of West Sussex. We
are looking for individuals who share our values First-rate care, First-rate people,
First-rate value.
First Community is a great place
to work, everyone has a voice and is supported to develop their career to its
full potential. We offer all our staff: NHS terms and conditions, high quality
training and development opportunities, flexible working to enable a good work
life balance, an inclusive and friendly work environment, an NHS pension,
flexible retirement options and various employee benefits.
Please talk to us before applying
or at interview about the flexibility you need. We may not be able to meet your
needs exactly, but we do promise to fully consider your request and meet your needs
where possible. Please note, flexible working options may vary depending on the
role.
At First Community we welcome
applications from black, Asian and minority ethnic candidates, LGBTQ+
candidates and candidates with disabilities. We ensure that all applicants are
treated fairly and consistently at every stage of the recruitment process,
including the consideration of reasonable adjustments.
Sustainability is integral to
First Community achieving the NHS Net Zero target.
Job description
Job responsibilities
The post holder is responsible for:
- Co-ordinating, monitoring and assisting in the provision of the full administrative service for the therapy services
- Working in any of the Therapy Departments within First Community Health & Care
- Assisting in the development and maintenance of efficient processes in relation to the collection and recording of data
- Using Emis information System (at super user level)
- Supervising and managing the other administration staff within the Therapies clerical team, on a day to day basis
- Assisting with planning and administering clinic schedules (including late clinics)
When completing your application please refer to both the
Application Guide and full Job Description & Person Specification - these
can be found under supporting documents.
Job description
Job responsibilities
The post holder is responsible for:
- Co-ordinating, monitoring and assisting in the provision of the full administrative service for the therapy services
- Working in any of the Therapy Departments within First Community Health & Care
- Assisting in the development and maintenance of efficient processes in relation to the collection and recording of data
- Using Emis information System (at super user level)
- Supervising and managing the other administration staff within the Therapies clerical team, on a day to day basis
- Assisting with planning and administering clinic schedules (including late clinics)
When completing your application please refer to both the
Application Guide and full Job Description & Person Specification - these
can be found under supporting documents.
Person Specification
Other
Essential
- Organised with good time management
- Ability to work as a team member
- Ability to work independently
- Ability to work under pressure and work to tight deadlines
- Trustworthy and reliable; able to maintain confidentiality and trust
- Proactive and committed
- Presentable appearance
- Good time keeping
Qualifications
Essential
- GCSE Maths and English or equivalent
Desirable
- ECDL or NVQ Level 3 in administration or a related subject or equivalent
Skills
Essential
- Excellent communication and interpersonal skills with the ability to prioritise own workload and act on initiative
- Excellent customer service and interpersonal skills, both written and verbal
- Ability to build effective working relationships with all staff
- Ability to manage conflicting priorities with a varied and unpredictable workload
- Keyboard Skills
Desirable
- Evidence of literacy and numeracy skills
- Touch typing
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
Experience
Essential
- Significant experience of working in an administrative environment including managing a booking system and ensuring optimisation of appointments to ensure efficiency of service.
Desirable
- Ability to complete tasks with minimal supervision
- Experience of managing a small team of people
- Experience of working in a healthcare environment
- Experience of creating purchase orders and ordering equipment or stationery
Knowledge
Essential
- Use of Microsoft packages (Outlook, Excel, word and powerpoint)
- Use of computerised booking system
Desirable
- Use of patient administration system eg. Emis
Person Specification
Other
Essential
- Organised with good time management
- Ability to work as a team member
- Ability to work independently
- Ability to work under pressure and work to tight deadlines
- Trustworthy and reliable; able to maintain confidentiality and trust
- Proactive and committed
- Presentable appearance
- Good time keeping
Qualifications
Essential
- GCSE Maths and English or equivalent
Desirable
- ECDL or NVQ Level 3 in administration or a related subject or equivalent
Skills
Essential
- Excellent communication and interpersonal skills with the ability to prioritise own workload and act on initiative
- Excellent customer service and interpersonal skills, both written and verbal
- Ability to build effective working relationships with all staff
- Ability to manage conflicting priorities with a varied and unpredictable workload
- Keyboard Skills
Desirable
- Evidence of literacy and numeracy skills
- Touch typing
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
Experience
Essential
- Significant experience of working in an administrative environment including managing a booking system and ensuring optimisation of appointments to ensure efficiency of service.
Desirable
- Ability to complete tasks with minimal supervision
- Experience of managing a small team of people
- Experience of working in a healthcare environment
- Experience of creating purchase orders and ordering equipment or stationery
Knowledge
Essential
- Use of Microsoft packages (Outlook, Excel, word and powerpoint)
- Use of computerised booking system
Desirable
- Use of patient administration system eg. Emis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
