Job summary
Are you a strategic leader with a proven track record in
operational management within healthcare, ideally within a community or NHS setting?
Do you have experience in leading a complex, multi-stakeholder environment
while promoting inclusivity and collaboration? If so, then you could be our new
Chief Operating Officer.
CSH Surrey, the first social enterprise and employee-owned
community healthcare provider in the U.K., is currently recruiting for a Chief
Operating Officer to join the organisation on a full-time, permanent basis.
Alongside the Chief Medical Officer and Chief Nurse, you will join the
Executive Triumvirate reporting to the Chief Executive Officer.
At CSH, our mission is to ensure that our community services, staff,
and patients thrive, not just survive.
As Chief Operating Officer, you will bridge the gap between
high-level strategy and effective frontline delivery. Your primary focus will
be leading CSHs operational transition, aligning with the findings of the
Darzi report and the NHS 10-year plan to move care from Hospital to Community
and from short-term "repair" to long-term reform. You will ensure that
CSH remains agile and impactful within the evolving NHS and ICS landscape.
Informal discussion: please arrange a call with CEO, Renee Padfield via r.padfield1@nhs.net
Please note that we do NOT offer UKVI sponsorship for these posts, and so all applicants require a current right to work in the UK.
Main duties of the job
Strategy & Service Development
-
Plan, develop, and implement operational
strategy to meet agreed performance plans within budgets and timescales, maintaining
a strong clinical focus.
-
Contribute to CSH Surrey's strategic agenda as
a key member of the executive team, leading on operational aspects of annual
business planning and strategic reviews.
Delivery
-
Lead clinical operational delivery of
services, achieving quality and performance standards that improve patient
outcomes through cohesive, high-performing teams.
-
Hold leaders to account for delivering
standards from the NHS Operating Framework, CSH plans, strategic objectives,
and regulatory requirements.
-
Provide expert advice to the Executive Team
and Board on operational performance matters.
-
Foster a CSH-wide approach to capacity
management, quality improvement, specialty development, and performance
delivery.
-
Establish and monitor organisation-wide
standards and systems for quality of care and operational excellence.
-
Drive efficiency, productivity improvements,
and resource optimisation to support CSH's financial targets.
Key Working Relationships
-
Chief Executive Officer
-
Executive Directors and Senior Leadership Team
-
Non-Executive Directors and Board Members
-
The Voice and Partnership Forum
-
NHS and Integrated Care System (Partner
Organisations
-
Local Authorities and Voluntary Sector
Partners
-
Care Quality Commission and other regulatory
bodies
About us
CSH
Surrey are part of the NHS and are Surreys longest established NHS community
services provider, so our employees get NHS pay and pensions, and also receive
the Fringe High-Cost Allowance of 5%.
Our staff enjoy excellent training and development opportunities, including the
care certificate, apprenticeships, numeracy and literacy courses, access to
the Nursing Associate programme, and a wide variety of management and
leadership courses and programmes.
We CARE about our staff though through our values of Compassion,
Accountability, Respect and Excellence. Our active employee council called
The Voice, elect employee representatives to ensure colleagues' voices are
heard at Board level.
CSH is a diverse organisation, if you are a passionate, person-focused
individual then apply to join CSH Surrey today!
We welcome candidates from
all backgrounds who meet the essential criteria of the job you are applying for
and if you require any reasonable adjustments, please contact the named
individual for this advert, or our recruitment team.
Job description
Job responsibilities
For further information and full overview of the responsibilities & requirements of this role, please refer to the attached job description.
Job description
Job responsibilities
For further information and full overview of the responsibilities & requirements of this role, please refer to the attached job description.
Person Specification
Skills and Abilities
Essential
- Ability to develop strategy that meets the needs of patients and
- communities, as well as statutory duties, national and local system
- priorities.
- Understands the importance of the impact of the delivery of
- strategic plans, including through quality and inequalities impact
- assessments.
- Effective at improving operational performance through fit for
- purpose processes and holding people to account for delivery.
- Understand accountability and delivery requirements and need to
- be bound by collective decisions based on objective evaluation of
- research, evidence, risk and opinions.
- Can bring a balanced and evidence-based approach in the context
- of the boards risk appetite when considering innovative solutions
- and improvements.
- Demonstrates a leadership style which is visible, supportive,
- democratic and transformational. Is committed to inclusivity,
- promoting diversity and can evidence contribution to eradicating
- discrimination. Ability to create and sustain strong healthy team
- cultures and role model organisational values.
- Ability to develop and maintain positive, high-level relationships
- and professional credibility with key stakeholders and influencers.
- Demonstrates commitment to the values, principles of public
- service and health and social care in particular.
- Adaptable, self-aware and able to cope with competing demands,
- working under pressure and working in a matrix management
- environment.
- Curious and innovative, though grounded in a strong service
- focused approach. Ability to build an effective team with a
- combination of skills and abilities to deliver the organisations
- objectives
Qualifications
Essential
- Educated to masters level or equivalent experience
- Commitment to ongoing personal and professional development,
- as evidenced by track record, modelling behaviours that
- demonstrate willingness to learn and improve.
Desirable
- Additional mgt qualification(s). Registration with an appropriate clinical/ professional body.
Experience
Essential
- Significant proven experience in a senior operational role including
- analysing and evaluating evidence to give assurance in decision
- making, interacting and influencing senior stakeholders (at or
- equivalent to Executive level).
- Experience and understanding of leading and managing change
- with evidence of achieving strategic outcomes and operational
- performance improvement, within a range of organisations
- including those traditionally hostile to change.
- Significant understanding of health care systems, its challenges
- and governance infrastructure including the importance of
- collaboration to drive delivery and improvement.
- Previous experience of managing sizeable budgets and a portfolio
- of several departments.
- Experience of working within a complex environment with political
- dimensions and across organisational boundaries demonstrating a
- track record of successful working with internal and external
- stakeholders, including regulatory relationships.
- Demonstrable evidence of being able to develop a positive
- culture and climate, drawing on the principles of a Just and
- Learning Culture.
Desirable
- Experience of working at Board level or equivalent within health and/or public sector
Person Specification
Skills and Abilities
Essential
- Ability to develop strategy that meets the needs of patients and
- communities, as well as statutory duties, national and local system
- priorities.
- Understands the importance of the impact of the delivery of
- strategic plans, including through quality and inequalities impact
- assessments.
- Effective at improving operational performance through fit for
- purpose processes and holding people to account for delivery.
- Understand accountability and delivery requirements and need to
- be bound by collective decisions based on objective evaluation of
- research, evidence, risk and opinions.
- Can bring a balanced and evidence-based approach in the context
- of the boards risk appetite when considering innovative solutions
- and improvements.
- Demonstrates a leadership style which is visible, supportive,
- democratic and transformational. Is committed to inclusivity,
- promoting diversity and can evidence contribution to eradicating
- discrimination. Ability to create and sustain strong healthy team
- cultures and role model organisational values.
- Ability to develop and maintain positive, high-level relationships
- and professional credibility with key stakeholders and influencers.
- Demonstrates commitment to the values, principles of public
- service and health and social care in particular.
- Adaptable, self-aware and able to cope with competing demands,
- working under pressure and working in a matrix management
- environment.
- Curious and innovative, though grounded in a strong service
- focused approach. Ability to build an effective team with a
- combination of skills and abilities to deliver the organisations
- objectives
Qualifications
Essential
- Educated to masters level or equivalent experience
- Commitment to ongoing personal and professional development,
- as evidenced by track record, modelling behaviours that
- demonstrate willingness to learn and improve.
Desirable
- Additional mgt qualification(s). Registration with an appropriate clinical/ professional body.
Experience
Essential
- Significant proven experience in a senior operational role including
- analysing and evaluating evidence to give assurance in decision
- making, interacting and influencing senior stakeholders (at or
- equivalent to Executive level).
- Experience and understanding of leading and managing change
- with evidence of achieving strategic outcomes and operational
- performance improvement, within a range of organisations
- including those traditionally hostile to change.
- Significant understanding of health care systems, its challenges
- and governance infrastructure including the importance of
- collaboration to drive delivery and improvement.
- Previous experience of managing sizeable budgets and a portfolio
- of several departments.
- Experience of working within a complex environment with political
- dimensions and across organisational boundaries demonstrating a
- track record of successful working with internal and external
- stakeholders, including regulatory relationships.
- Demonstrable evidence of being able to develop a positive
- culture and climate, drawing on the principles of a Just and
- Learning Culture.
Desirable
- Experience of working at Board level or equivalent within health and/or public sector
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
