Housekeeping Supervisor

Job description

Job responsibilities

Principal duties to include

This list is intended to summarise key responsibilities and is not exhaustive.

1. To provide effective supervision of Hotel Services staff, in order to deliver the cleaning service to the required standard. Ensure their welfare needs are being met

2. Support Hotel Services Supervisor with the staff rotas, to ensure the service is adequately covered. Maintain staff records with regards to training, leave, sickness and ESR

3. Ensure cleaning schedules are being followed and records accurately kept of cleaning undertaken, curtain changing, deep cleans, water flushing etc

4. Make sure staff are wearing the correct uniform and using appropriate PPE in accordance with IPC guidelines and method statements

5. Ensure cleaning chemicals are ordered, stored and correctly used in accordance with COSHH guidelines. Cleaning cupboards should be stocked, tidy and contain up to date method cards, risk assessments and COSHH folders. Monitor and control stock in the main store to agreed stock levels. Ensure no excessive ordering or stockpiling

6. Audit cleaning standards using Micad audit tool. Undertake technical audits to make sure correct cleaning procedures, equipment and procedures are being used. Undertake face to face patient audits relating to cleaning and food.

7. Work alongside staff to assist and support in the delivery of the cleaning service. This is a working supervisor position and there will be a requirement to work shifts at times of staff shortages.

8. Provide induction training for new members of staff. Ensure team are compliant with statutory and mandatory training and support them if required with completing on line training. Maintain own training and attend courses and meetings relevant to the role

9. Report any equipment failures, breakage or IT issues in accordance with local procedures

10. Report any incidents on the Datix system

11. Be able to deal in the first instance with any staff issues. Refer to Hotel Services Supervisor/ Hotel Services Manager as appropriate. Support the staff in development and assist with the annual appraisals

12. Be very flexible in your approach. Step in and cover shifts within the housekeeping and wider Hotel Services team (catering and portering) to help with staffing shortfalls, if required.

13. The role can be physically demanding, and staff will spend most of their shift walking or standing. Some lifting and handling of goods will be required as well as use of cleaning machine

14. To act as advised in accordance with statutory regulations relating to Health and Safety, COSHH, Fire Safety, Manual Handling, Food Safety, Infection Control Policy and NHS Guidance.

15. To attend training sessions and follow Department and Trust Policies and Procedures.

16. To be able to communicate with service users regarding provision of service.

Person Specification

Qualifications

Essential

• GCSE level English , good basic numeracy.
• Level 1 Food Hygiene Certificate

Desirable

• Level 2 Food Hygiene Certificate
• NVQ level 2 Support Services

Experience

Essential

• Experience of cleaning/domestic work
• Experience of supervising a team/managing people
• Experience of working on computers - eg sending /receiving emails, basic word
• Knowledge of the correct use of cleaning chemicals/cleaning equipment

Desirable

• Previous experience of working in a Healthcare setting

Skills

Essential

• You must be able to communicate clearly and effectively in English
• You must be able to use a computer independently
• You must be flexible and be able to motivate the team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CSH Surrey

Address

Woking Community Hospital

Heathside Road

Woking

Surrey

GU22 7HS

Employer's website

https://www.cshsurrey.co.uk/about-us/about-csh-surrey (Opens in a new tab)