Job summary
The Operational Lead position will play a key role in providing expert operational leadership in conjunction with the Associate Director and partner organisations across all pathways in delivering on safe and timely discharges, ensuring quality of care.
The post holder will be accountable for the provision of effective professional leadership and pro- active resource management for all relevant pathways. his includes the Transfer of Care Hub (ToCH) Virtual Wards (VW) and Community Bed Based Care (CBBC).
As a professional practitioner, the post holder will also be expected to act as an advocate for Community services, and CSH in particular. To work with the Associate Directors to create an environment of continuous quality improvement and professional development ensuring that the delivery of care is regularly reviewed and that service developments are implemented when necessary.
Responsibilities will also include contribution to the delivery of the key performance indicators and all key strategic activities and developments. This will be supported by high quality communications with all groups of staff both within CSH and across external partners.
Main duties of the job
Develop detailed and complex technical understanding of discharge to assess pathways and processes to lead service delivery from a point of professional expertise and competence.
Work with the COO and ADs in providing assurance, safe, and effective service delivery, including responsibility for data reporting.
To deputise for the Neighbourhood Health Professional lead where necessary including attendance at required system or Alliance forums.
Demonstrate patient centred values ensuring that all patients are treated with compassion and dignity.
Develop high quality team working, implementing target setting where appropriate by agreeing standards within the discharge-focussed multi-disciplinary teams.
Develop and implement systems for audit, quality assurance and outcome measurements.
Performance manages direct reports and enables personal and professional development which underpins the strategic direction of the service, CSH and Alliance.
Working with the clinical teams to ensure all activities are met within the agreed financial framework.
Pro-actively challenge if poor practice is demonstrated by a staff member and ensure appropriate measures are taken expediently to deal with it, with demonstrable consequences.
About us
CSH Surrey are part of the NHS and are Surreys longest established NHS community services provider, so our employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%.
Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.
We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today!
We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
Details
Date posted
31 October 2025
Pay scheme
Agenda for change
Band
Band 8a
Salary
£57,888 to £64,880 a year inclusive of the 5% HCAS per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
B9074-25-0064
Job locations
St. Peter's Hospital
Guildford Road
Chertsey
Surrey
KT16 0PZ
Employer details
Employer name
CSH Surrey
Address
St. Peter's Hospital
Guildford Road
Chertsey
Surrey
KT16 0PZ
Employer's website
https://www.cshsurrey.co.uk/about-us/about-csh-surrey (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Associate Director for Operational Improvement
Deborah Matthew-Watts
07967104230
