Job responsibilities
Principal duties to include:
Clinical
To work autonomously, managing patient assessments within the specialty whilst
working generically as part of the multidisciplinary team, delivering individualised
and personalised direct patient care using enhanced assessment skills.
Act as an advocate for patients within the team, to ensure a patient orientated
approach to the delivery of care and to meet standards within the NHS Plan and
other relevant NHSE guidelines.
To be pivotal in encouraging and managing appropriate referrals, attending
discharge planning meetings and representing service manager at discharge action
groups
Ensure that patients receive high quality clinical care and a good patient
experience, having regard for their social circumstances, customs, religious beliefs
and doctrines.
Recognise and avoid situations that may be detrimental to the health and wellbeing
of the individuals.
Co-ordinate the provision of specialist services to patients, both within hospital
and/or in the community setting, effectively liaising with multidisciplinary colleagues
to include locality hubs.
Direct, support, encourage and advise clinical, therapy and social care teams, by
the provision of specialist knowledge and advice in the care of patients.
Participate in the promotion of patient-centred care and establish and maintain a
supportive relationship with the patient and their family during the period of
assessment, treatment and transfer of care.
Support and enable patients and carers to make informed decisions relating to their
treatment and management.
Promote high quality clinical care, and assist in the development of the specialist
service, through the use of evidence-based practice, risk assessment and clinical
standards.
Provide professional and clinical leadership and expertise in the speciality and to
act a as a resource for education and clinical expertise in the hospital and
community settings.
Demonstrate appropriate expert practice and highly specialist advice in the
assessment, planning implementation and evaluation of patient care. This includes
history taking, physical examination and the requesting of agreed diagnostic
procedures/clinical investigations.
Responsible for the correct administration of prescribed medication.
Promote and deliver high standards of care at all times, which utilises researchbased evidence, and is audited and improved accordingly.
Act as a role model, demonstrating high standards of care and providing clinical
leadership in the specialist areas.
Establish, develop and maintain effective working relationship between clinicians,
practitioners and managers within the specialty, across the Trust and (ASPH)
Ashford & St Peters Foundation Trust.
Actively participate in local, national and international networking to maintain and
develop expert level of knowledge in the specialty.
Provide a seamless, high quality service from referral through to assessment,
diagnosis, treatment and review.
Develop and evaluate assessment tools that will ensure an appropriate level of
nursing intervention so that patients who present with the most complex needs
receive the most appropriate specialist care.
Work in conjunction with the Service Manager to lead a patient focused service.
Post Title: Urgent Community Response (UCR) Matron Page 5 of 15 Date August 24
Post Reference:
Act as a patient advocate when appropriate, respecting patient confidentiality and
privacy with respect for diverse cultural backgrounds and requirements.
To be designated to take charge of an area within the UCR and Rapid Response
service in the absence of the person holding continuing responsibility.
Quality
Facilitate a high quality, cost effective specialist service through monitoring and
audit and other quality initiatives agreed by CSH Surrey.
Lead on and participate in key developments relating to the specialty so that high
quality patient focused services are promoted.
Enhance the interface between staff, patients, community staff and visitors.
Attend and participate in clinical rounds and multi-professional team meetings.
Set, monitor and review standards of care on a regular basis and initiate corrective
action plans.
Identify and intervene where circumstances contribute to an unsafe environment for
patients and staff. To bring instances to the attention of the Manager/Clinical Lead
for UCR and Rapid Response
Education
Act as a facilitator/mentor/preceptor to student nurses and others.
Assess own educational needs and take steps to keep up to date with clinical and
nursing developments in line with requirements of the Nursing & Midwifery Council.
Ensure that the learning environment and specialist training is appropriate for both
pre and post registration learners and participate in the development of appropriate
programmes
Work closely with the Matrons and Practice Development Nurses within the
department ensuring that relevant clinical based teaching programmes are in place
for all staff
Contribute to CSH Surreys clinical supervision programme for staff.
Teach on relevant courses and training programmes provided by CSH Surrey.
Lecture on external courses as required.
Lead and participate in education and training programmes within the speciality
service, and develop training packages as required.
Co-ordinate the development and delivery of a patient focused education and
information giving strategy within UCR and Rapid Response.
Motivate, develop, support and identify training needs for department staff and work
with the Practice Development Team to meet these.
Participate in appraisals and the setting of objectives for junior staff in the Service to
enable them to achieve optimal effectiveness and to understand their contribution to
the Business Unit and to CSH Surrey.
Ensure that appropriate written induction programmes are available and utilised for
all new staff within the department.
Research and Development
Promote and undertake nursing research and to publish the outcome, updating own
knowledge to promote excellent in clinical practice.
Utilise research findings in the delivery of specialist patient care, developing new
ways of working and to disseminate relevant information to staff.
Lead and contribute to audit and research within the specialty in collaboration with
colleagues, developing action plans and disseminating information.
To be familiar with current clinical research protocol issues and relevant treatment
and procedures employed in the diagnosis and treatment within their speciality.
Management and Leadership
Provide a leadership role model and demonstrate expert knowledge and high
standards of clinical practice.
To be responsible for the operational management of the UCR and Rapid
Response Team over a 7-day 8-8 service. This may include planning effectively the
daily case load for oneself and / or the team, responding to urgent referrals and
occasionally unpredictable working patterns and working collaboratively with other
team leads within UCR and Rapid Response
To be able to prioritise clinical and managerial work and balance patient related and
professional activity as the team requires.
Develop the role according to patients changing needs and research findings, within
the resources available.
Maintain accurate records of the clinical service and ensuring that confidentiality of
information is adhered to.
Organise own work and manage own caseload and practice, identifying and
maintaining supportive networks for self and other staff members.
Implement new initiatives where possible to run a cost effective, timely service.
In conjunction with other multidisciplinary colleagues, provide monthly reports of
case mix, work load and education activity.
Provide cover for Service Manager as appropriate.
Develop policies, protocols and clinical guidelines in support of the specialist
service.
Participate in the promotion of the specialty by publishing and presenting
innovations and research findings locally and nationally.
Provide specialist education to members of the clinical team, which facilitates
learning and individual personal development.
Implement and work within the Trusts HR policies on all staffing matters.
Work with the Manager and Human Resources Dept in the recruitment, selection
and appointment and retention of staff.
Adhere to Trust and departmental policies and procedures, ensuring that all staff do
the same.
In conjunction with the Manager and Team Leaders ensure optimised skill mix for
any assigned area.
Organise any relevant team meetings at an appropriate frequency, recording and
circulating minutes of these.
To ensure a good method of communication within the department at all times and
to encourage the exchange and implementation of new ideas and evidence based
practice.
Assist the Manager and Team Leaders with planning for the service as an expert
practitioner.
Represent UCR as an expert practitioner in the speciality in external situations, eg.
Conferences.
General
Act in accordance with the Nursing & Midwifery Council Code of Professional
Conduct and Scope of Professional Practice and be accountable for his/her actions
at all times.
Maintain up-to-date records. Ensuring that confidentiality is respected and that the
standards for Record Keeping are met.
This job description is not exhaustive and the post holder may be required to
undertake such other duties from time to time as are consistent with the
responsibility of the grade.
This job description is subject to review and development from time to time in
liaison with the post holder. As an employee of Central Surrey Health Ltd you will be
required to adhere to all the organisations policies and procedures.
