Job summary
CSH Surrey (CSH) is an employee-owned social enterprise (not-for-profit)
dedicated to providing commissioned community services in Northwest Surrey.
The Chief Executive Officer (CEO) serves as a Board member and the
senior leader of the CSH Executive Team. The CEO is responsible for overseeing
all aspects of regulatory, commercial, legal, and financial performance and for
growing the business. Directly responsible to the Board, the CEO plays a
pivotal role in setting strategic direction and ensuring operational
excellence. The CEO is also a CSH Board member in their own right.
Please note: Interviews and stakeholder panel will be held on the 4th August, 2025.
Main duties of the job
The Chief Executive's main responsibilities are:
- Overall executive responsibility for CSH
- To provide clear leadership, vision and direction for CSH including evolving and implementing a new strategy in partnership with the CSH Board
- Maintain a close working relationship with the Chair and the other non-executive members of the CSH Board, informing and consulting them as required and ensuring input to Board committees and the Board is high quality
To lead and develop a leadership team who, within their portfolios, will hold responsibility for:
- Managing and engaging CSH's workforce, fostering a culture of mutual trust, respect and cooperation amongst the workforce
- Managing contracts and tenders with commissioners of services and leading on business development
- Setting the budgets and monitoring and managing the financial activities of the company.
- Ensuring quality and safety standards are maintained and where required improved
- Estates management
- Management of communications and stakeholder engagement.
- Maintaining a cooperative and close relationship with the Voice representatives, meeting with them formally on a monthly basis
- To ensure, via the Registered Individual with the Care Quality commission (CQC), full compliance with CQC standards
- Acting as CSH's primary ambassador in external interactions, strengthening relationships with external stakeholders and reinforcing the organisations reputation
About us
At CSH, our vision is to transform community healthcare in the UK and be the organisation every partner aspires to work with. We are an employee-owned, not for profit organisation and are currently part of the Surrey Heartlands Health and Care Partnership and work to improve care across North West Surrey.
Our organisation belongs to our people. Each and every employee has a voice. They can and do influence the decisions we make, the services we provide and the outcomes we deliver.
The health sector and the external environment is currently in a period of significant change and as a result, we need a transformational leader who will be able to provide a clear vision and direction for CSH which will include the development of a new strategy in partnership with the CSH Board.
Our new CEO will need to work in partnership with stakeholders across the local integrated care system to ensure that we are leading the way in developing our neighbourhood health services and supporting with the Governments ambition of transformation from 'out of hospital', to the community.
This is a fantastic opportunity to make a real impact to our organisation, our colleagues and the local community in which we serve.
Job description
Job responsibilities
Overall executive responsibility of the company
- To ensure that all corporate responsibilities are fulfilled with the Companies House, HMRC, NHS Pension Authority, CQC etc.
- Maintain best-practice corporate governance standards across the organisation.
Strategic Leadership
- Develop and implement CSH's long-term vision, mission, and strategic goals.
- Align CSH's strategy with broader health system and organisational goals.
- Lead innovation and continuous improvement in clinical, digital and operational performance.
Oversight of the executive team to ensure that:
- There is robust financial management of the organisation and that budgets, forecasts and external audit are accurate, monitored and any cost improvement plans implanted and tracked
- CSH achieves compliance with all contractual requirements
- IT systems support business functions while evaluating AI and emerging technologies for operational improvements. Drive adoption of new technologies, digital transformation, and data-driven decision-making.
- Contingency planning for business continuity, mitigating risks associated to loss of power, computer failure, or other events causing communication or service failure.
- Liaison with ICB and local authority commissioners, general practices, NICS the NW Surrey GP Federation, Ashford and St Peter's Hospitals Foundation Trust and other agencies within the operational area.
- Excellent management of contracts is conducted
- Identification, investigation and development of new business opportunities
- Procurements if they arise are professionally managed
- Areas of the business which come under CQC review are continually CQC inspection ready
- The organisation is correctly and suitably staffed and that those staff are effectively managed
- All facilities are managed to healthcare standards and meet all legal requirements
- Correct and appropriate insurance is held for all aspects of the business
- There is compliance with current Health and Safety legislation and guidelines within the office and operational sites.
- Communication internally and externally is effective and meets the needs of the business and our staff and patients
- All aspects of Information Governance and cyber security are in place and maintained to the highest standard
- That CSH Surrey has an appropriate risk appetite statement and robust risk management processes
- Support research and development in clinical care and operations.
Stakeholder Management
- Build and maintain excellent working relationships with the Chair and the other CSH Board members, keeping them well informed on all aspects of the business including key corporate, strategic and operational risks and their ongoing management.
- Build and nurture solid relationships with ICB and Local Authority commissioners and any influencers within the area, including but not limited to the ICB, Acute Trusts, GP Federations, PCNs and GP practices
- To form excellent working relationships with other community services organisations along with any other similar providers in the area, fostering collaboration
- To seek to work with national opinion leaders that have Community Services within their portfolio
- To continually horizon scan, utilising these relationships to identify future business growth opportunities
Applications should be submitted via CV and a covering letter.
Job description
Job responsibilities
Overall executive responsibility of the company
- To ensure that all corporate responsibilities are fulfilled with the Companies House, HMRC, NHS Pension Authority, CQC etc.
- Maintain best-practice corporate governance standards across the organisation.
Strategic Leadership
- Develop and implement CSH's long-term vision, mission, and strategic goals.
- Align CSH's strategy with broader health system and organisational goals.
- Lead innovation and continuous improvement in clinical, digital and operational performance.
Oversight of the executive team to ensure that:
- There is robust financial management of the organisation and that budgets, forecasts and external audit are accurate, monitored and any cost improvement plans implanted and tracked
- CSH achieves compliance with all contractual requirements
- IT systems support business functions while evaluating AI and emerging technologies for operational improvements. Drive adoption of new technologies, digital transformation, and data-driven decision-making.
- Contingency planning for business continuity, mitigating risks associated to loss of power, computer failure, or other events causing communication or service failure.
- Liaison with ICB and local authority commissioners, general practices, NICS the NW Surrey GP Federation, Ashford and St Peter's Hospitals Foundation Trust and other agencies within the operational area.
- Excellent management of contracts is conducted
- Identification, investigation and development of new business opportunities
- Procurements if they arise are professionally managed
- Areas of the business which come under CQC review are continually CQC inspection ready
- The organisation is correctly and suitably staffed and that those staff are effectively managed
- All facilities are managed to healthcare standards and meet all legal requirements
- Correct and appropriate insurance is held for all aspects of the business
- There is compliance with current Health and Safety legislation and guidelines within the office and operational sites.
- Communication internally and externally is effective and meets the needs of the business and our staff and patients
- All aspects of Information Governance and cyber security are in place and maintained to the highest standard
- That CSH Surrey has an appropriate risk appetite statement and robust risk management processes
- Support research and development in clinical care and operations.
Stakeholder Management
- Build and maintain excellent working relationships with the Chair and the other CSH Board members, keeping them well informed on all aspects of the business including key corporate, strategic and operational risks and their ongoing management.
- Build and nurture solid relationships with ICB and Local Authority commissioners and any influencers within the area, including but not limited to the ICB, Acute Trusts, GP Federations, PCNs and GP practices
- To form excellent working relationships with other community services organisations along with any other similar providers in the area, fostering collaboration
- To seek to work with national opinion leaders that have Community Services within their portfolio
- To continually horizon scan, utilising these relationships to identify future business growth opportunities
Applications should be submitted via CV and a covering letter.
Person Specification
Qualifications
Essential
- Educated to Masters level and /or equivalent experience in a CEO or senior Board level role.
Experience
Essential
- Experience of successful leadership and achievement at Board level in a multi-disciplinary organisation.
- Extensive experience of working collaboratively with key stakeholders.
- Considerable experience in developing and managing large-scale budgets.
- Proven experience of delivering organisational and behavioural change.
- Experience of partnership and stakeholder management at the highest level.
- A clear understanding of government policy within the NHS and broader public services, primary healthcare, public health and wider healthcare system.
- Building organisational capabilities through the development and leadership of others.
- Ensuring financial viability/diversification of income.
- Understanding of and experience in reducing health inequalities.
Desirable
- Qualified coach and/or mentor and/or related experience.
- Existing networks with senior leaders in relevant ICSs, local authorities, CIC and social care, as well as health and regulatory networks, major advisory firms, private healthcare organisations and across the NHS networks.
- Proven experience of applying learning from past experiences and instilling lessons for the future.
Person Specification
Qualifications
Essential
- Educated to Masters level and /or equivalent experience in a CEO or senior Board level role.
Experience
Essential
- Experience of successful leadership and achievement at Board level in a multi-disciplinary organisation.
- Extensive experience of working collaboratively with key stakeholders.
- Considerable experience in developing and managing large-scale budgets.
- Proven experience of delivering organisational and behavioural change.
- Experience of partnership and stakeholder management at the highest level.
- A clear understanding of government policy within the NHS and broader public services, primary healthcare, public health and wider healthcare system.
- Building organisational capabilities through the development and leadership of others.
- Ensuring financial viability/diversification of income.
- Understanding of and experience in reducing health inequalities.
Desirable
- Qualified coach and/or mentor and/or related experience.
- Existing networks with senior leaders in relevant ICSs, local authorities, CIC and social care, as well as health and regulatory networks, major advisory firms, private healthcare organisations and across the NHS networks.
- Proven experience of applying learning from past experiences and instilling lessons for the future.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
