Receptionist

CSH Surrey

The closing date is 14 May 2025

Job summary

Reporting to the WIC Admin Manager, the WIC Administrator / Receptionist will provide high-quality, efficient administration to support the smooth running of clinical services. The post holder will also provide excellent customer care, being the first point of contact for the individuals accessing the service. The individual will support CSH Surrey to achieve our vision of excellence in everything we do by promoting equal opportunities, fairness, equity, and inclusion.

Please note we do NOT offer UKVI sponsorship, all applicants require right to work in the UK.

Main duties of the job

Key responsibilities include:

Providing high-quality, efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services.

Providing high-quality customer care as the first point of contact for individuals accessing the service. This involves providing reception cover, meeting, and greeting patients, patient registration, providing telephone helpline services and providing support to clinicians to co-ordinate their clinical workload.

Provide support with patient experience activities including supporting the development, update and/or distribution of patient leaflets within clinical services as well as liaising with clinical teams to ensure timely information is provided for responses to complaints, capturing actions and learning taken following these.

Support the Communications team, including providing simple updates on the CSH website and our intranet and app (training will be given); and supporting communications campaigns (e.g., helping with materials such as posters).

Contribute to the review and evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.

About us

CSH Surrey are part of the NHS and are Surreys largest and longest established NHS community services provider, so our 1500+ employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%.

Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.

We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today!

We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.

Date posted

30 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year inclusive of 5% High Cost Area allowance per annum pro rata

Contract

Permanent

Working pattern

Flexible working

Reference number

B9074-25-0033

Job locations

Ashford Hospital Walk in Centre

London Road

Stanwell

Surrey

TW15 3FE

Woking Community Hospital

Heathside Road

Woking

Surrey

GU22 7HS

Job description

Job responsibilities

For full details of this position within CSH Surrey, please refer to the job description and person specification.

For any additional questions, please do not hesitate to contact the Admin Manager, Lisa Rabone at lisa.rabone@nhs.net.

Job description

Job responsibilities

For full details of this position within CSH Surrey, please refer to the job description and person specification.

For any additional questions, please do not hesitate to contact the Admin Manager, Lisa Rabone at lisa.rabone@nhs.net.

Person Specification

Qualifications

Essential

Educated to A Level, NVQ Level 3, RSA Level 3 or equivalent, with a good basic education to include GCSE Maths and English, or equivalent relevant experience.

Desirable

Willingness to train and develop further skills.

Skills

Essential

Ability to act on own initiative, guided by SOPs and good practice.
Intermediate Microsoft Office, including Word, Excel, Outlook, and PowerPoint (assessed by a test).
Problem solving skills and excellent attention to detail.
Able to identify service improvement opportunities for consideration.
Good interpersonal and communication skills, with experience of dealing with people at a variety of levels.
Strong organisational skills, able to deliver agreed objectives within an agreed timeframe.
Able to manage conflict and/or difficult situations.

Desirable

Advanced Microsoft Excel

Experience

Essential

Knowledge of a range of routine and non-routine administrative activities, including answering enquiries, progress chasing, and problem solving.
Proven experience of delivering a wide range of administration tasks to a high standard in a patient/service focused environment.
Experience of working in a team.
Experience of the delivery of objectives within a constantly changing environment.
Setting up and using IT data collection formats and databases to produce reports for management information.
Understanding of data protection legislation.

Desirable

Some supervisory experience.
Experience of contributing to the development of the individual skill sets of others.
Experience in an NHS or medical services environment.

Person Specification

Qualifications

Essential

Educated to A Level, NVQ Level 3, RSA Level 3 or equivalent, with a good basic education to include GCSE Maths and English, or equivalent relevant experience.

Desirable

Willingness to train and develop further skills.

Skills

Essential

Ability to act on own initiative, guided by SOPs and good practice.
Intermediate Microsoft Office, including Word, Excel, Outlook, and PowerPoint (assessed by a test).
Problem solving skills and excellent attention to detail.
Able to identify service improvement opportunities for consideration.
Good interpersonal and communication skills, with experience of dealing with people at a variety of levels.
Strong organisational skills, able to deliver agreed objectives within an agreed timeframe.
Able to manage conflict and/or difficult situations.

Desirable

Advanced Microsoft Excel

Experience

Essential

Knowledge of a range of routine and non-routine administrative activities, including answering enquiries, progress chasing, and problem solving.
Proven experience of delivering a wide range of administration tasks to a high standard in a patient/service focused environment.
Experience of working in a team.
Experience of the delivery of objectives within a constantly changing environment.
Setting up and using IT data collection formats and databases to produce reports for management information.
Understanding of data protection legislation.

Desirable

Some supervisory experience.
Experience of contributing to the development of the individual skill sets of others.
Experience in an NHS or medical services environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.